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  1. Help-Desk
  2. HELP-12680

FIWARE.Request.Lab.SpainTenerife.FIWARE Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,

          I can't connect to 212.128.217.123 via ssh using a key.pem

          User Details:

          Project: Ilknur-Chulani cloud
          Region: SpainTenerife

          Fernando Méndez Requena
          Software Engineer at IT Sector ARI Special Delivery
          Avenida Kansas City, 9, Mód. 3-6 - 41007 Sevilla
          fernando.mendez.external@atos.net<https://webmail.it-solutions.atos.net/owa/redir.aspx?C=swSrgqNm7deKTXtf1VPFxxoX1mAmx_4cMFZMmveS4zOvhE9McR_UCA..&URL=mailto%3aClara.pezuela%40atos.net>
          Linkedin<https://www.linkedin.com/in/fmendez1/> | Github<https://github.com/fermenreq>
          [cid:image005.png@01D28845.F032AEA0]

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          [Created via e-mail received from: "Mendez Requena, Fernando (ext)" <fernando.mendez.external@atos.net>]

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            fw_support_st Atos Spain Tenerife Node Support Team added a comment - - edited

            Hi Fernando

            We have checked that the instance is reachable by ssh. So the problem seems to be the key are using is not the one required for the machine. Please make sure you are using the correct key which you used for creating the machine. Also, please notice that in order to use keys on software like putty, you need to convert the key format from pem to ppk.

            Best Regards

            Show
            fw_support_st Atos Spain Tenerife Node Support Team added a comment - - edited Hi Fernando We have checked that the instance is reachable by ssh. So the problem seems to be the key are using is not the one required for the machine. Please make sure you are using the correct key which you used for creating the machine. Also, please notice that in order to use keys on software like putty, you need to convert the key format from pem to ppk. Best Regards

              People

              • Assignee:
                fw_support_st Atos Spain Tenerife Node Support Team
                Reporter:
                fw.ext.user FW External User
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                Dates

                • Created:
                  Updated:
                  Resolved: