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  1. Help-Desk
  2. HELP-12671

[Fiware-lab-help] Fiware Lab Cloud problem

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Dear Sir/Maddam,

          I have just created an account on FiwareLab using the trial option.

          I can log in Fiware Lab but when I try to access to Cloud I´m getting this
          message:

          —
          Dear User,

          Currently you are not authorized to use Cloud resources in any project. If
          you want to enjoy Cloud environment you can ask other users to share their
          projects with you using the Account Portal.

          You can also manage your own project getting a Trial account or, if your
          Trial period has expired, applying for a community account following
          the application
          process
          <http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account>
          .

          And of course you can also use all the other FIWARE Lab capabilities
          in the Account
          Portal <http://account.lab.fiware.org/>.

          Thanks
          —

          How could I test Fiware Lab for the 14 days period?

          Thank you very much for your help and support

          Best Regards,

          __________________________________________________________________________________________

          You can get more information about our cookies and privacy policies on the following links:

          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Francisco Guerrero <fran.guerrero.aranda@gmail.com>]

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi Francisco, cloud you please try again?

            Show
            aalonsog Alvaro Alonso added a comment - Hi Francisco, cloud you please try again?
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by fran.guerrero.aranda@gmail.com :

            Dear Alvaro,

            I´m afraid that I can´t access to Fiware Cloud yet. I´m still getting the
            same pop up message.

            Your help and support to enable me as trial user and access to fiware cloud
            is very welcome.

            Thank you very much

            Best Regards,

            2017-09-05 12:22 GMT+02:00 Help-Desk <jira-help-desk@jira.fiware.org>:

            > Spam detection software, running on the system "fiware-forge-01", has
            > identified this incoming email as possible spam. The original message
            > has been attached to this so you can view it (if it isn't spam) or label
            > similar future email. If you have any questions, see
            > the administrator of that system for details.
            >
            > Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Alvaro
            > Alonso
            > - Today 12:21 PM Hi Francisco, cloud you please try again? [...]
            >
            > Content analysis details: (5.5 points, 4.5 required)
            >
            > pts rule name description
            > ---- ---------------------- ------------------------------
            > --------------------
            > 0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1
            > 3.8 HELO_LOCALHOST HELO_LOCALHOST
            > 1.6 DATE_IN_PAST_03_06 Date: is 3 to 6 hours before Received: date
            > 2.0 DEAR_SOMETHING BODY: Contains 'Dear (something)'
            > -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
            > [score: 0.0000]
            >
            >
            >
            >
            > ---------- Mensaje reenviado ----------
            > From: Help-Desk <jira-help-desk@jira.fiware.org>
            > To: fran.guerrero.aranda@gmail.com
            > Cc:
            > Bcc:
            > Date: Tue, 5 Sep 2017 11:22:00 +0100 (BST)
            > Subject: [FIWARE-JIRA] (HELP-12671) [Fiware-lab-help] Fiware Lab Cloud
            > problem
            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by fran.guerrero.aranda@gmail.com : Dear Alvaro, I´m afraid that I can´t access to Fiware Cloud yet. I´m still getting the same pop up message. Your help and support to enable me as trial user and access to fiware cloud is very welcome. Thank you very much Best Regards, 2017-09-05 12:22 GMT+02:00 Help-Desk <jira-help-desk@jira.fiware.org>: > Spam detection software, running on the system "fiware-forge-01", has > identified this incoming email as possible spam. The original message > has been attached to this so you can view it (if it isn't spam) or label > similar future email. If you have any questions, see > the administrator of that system for details. > > Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Alvaro > Alonso > - Today 12:21 PM Hi Francisco, cloud you please try again? [...] > > Content analysis details: (5.5 points, 4.5 required) > > pts rule name description > ---- ---------------------- ------------------------------ > -------------------- > 0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1 > 3.8 HELO_LOCALHOST HELO_LOCALHOST > 1.6 DATE_IN_PAST_03_06 Date: is 3 to 6 hours before Received: date > 2.0 DEAR_SOMETHING BODY: Contains 'Dear (something)' > -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% > [score: 0.0000] > > > > > ---------- Mensaje reenviado ---------- > From: Help-Desk <jira-help-desk@jira.fiware.org> > To: fran.guerrero.aranda@gmail.com > Cc: > Bcc: > Date: Tue, 5 Sep 2017 11:22:00 +0100 (BST) > Subject: [FIWARE-JIRA] ( HELP-12671 ) [Fiware-lab-help] Fiware Lab Cloud > problem > >
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            It should be fixed now, sorry for the inconvenience

            Show
            aalonsog Alvaro Alonso added a comment - It should be fixed now, sorry for the inconvenience
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by fran.guerrero.aranda@gmail.com :

            Dear Alvaro,

            I have tried again, but unfortunately I can´t access to the Fiware Cloud.
            Still getting same Popup Window

            Thank you very much for your help

            Best Regards

            2017-09-06 9:09 GMT+02:00 Help-Desk <jira-help-desk@jira.fiware.org>:

            > Spam detection software, running on the system "fiware-forge-01", has
            > identified this incoming email as possible spam. The original message
            > has been attached to this so you can view it (if it isn't spam) or label
            > similar future email. If you have any questions, see
            > the administrator of that system for details.
            >
            > Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Alvaro
            > Alonso
            > - Today 9:08 AM It should be fixed now, sorry for the inconvenience
            > [...]
            >
            >
            > Content analysis details: (5.5 points, 4.5 required)
            >
            > pts rule name description
            > ---- ---------------------- ------------------------------
            > --------------------
            > 0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1
            > 3.8 HELO_LOCALHOST HELO_LOCALHOST
            > 1.6 DATE_IN_PAST_03_06 Date: is 3 to 6 hours before Received: date
            > 2.0 DEAR_SOMETHING BODY: Contains 'Dear (something)'
            > -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
            > [score: 0.0000]
            >
            >
            >
            >
            > ---------- Mensaje reenviado ----------
            > From: Help-Desk <jira-help-desk@jira.fiware.org>
            > To: fran.guerrero.aranda@gmail.com
            > Cc:
            > Bcc:
            > Date: Wed, 6 Sep 2017 08:09:00 +0100 (BST)
            > Subject: [FIWARE-JIRA] (HELP-12671) [Fiware-lab-help] Fiware Lab Cloud
            > problem
            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by fran.guerrero.aranda@gmail.com : Dear Alvaro, I have tried again, but unfortunately I can´t access to the Fiware Cloud. Still getting same Popup Window Thank you very much for your help Best Regards 2017-09-06 9:09 GMT+02:00 Help-Desk <jira-help-desk@jira.fiware.org>: > Spam detection software, running on the system "fiware-forge-01", has > identified this incoming email as possible spam. The original message > has been attached to this so you can view it (if it isn't spam) or label > similar future email. If you have any questions, see > the administrator of that system for details. > > Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Alvaro > Alonso > - Today 9:08 AM It should be fixed now, sorry for the inconvenience > [...] > > > Content analysis details: (5.5 points, 4.5 required) > > pts rule name description > ---- ---------------------- ------------------------------ > -------------------- > 0.0 FSL_HELO_NON_FQDN_1 FSL_HELO_NON_FQDN_1 > 3.8 HELO_LOCALHOST HELO_LOCALHOST > 1.6 DATE_IN_PAST_03_06 Date: is 3 to 6 hours before Received: date > 2.0 DEAR_SOMETHING BODY: Contains 'Dear (something)' > -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% > [score: 0.0000] > > > > > ---------- Mensaje reenviado ---------- > From: Help-Desk <jira-help-desk@jira.fiware.org> > To: fran.guerrero.aranda@gmail.com > Cc: > Bcc: > Date: Wed, 6 Sep 2017 08:09:00 +0100 (BST) > Subject: [FIWARE-JIRA] ( HELP-12671 ) [Fiware-lab-help] Fiware Lab Cloud > problem > >
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Apologies, I forgot a thing... now it is definitively fixed. I had to reset your password so pelase, use the option "Forgot Password" in https://account.lab.fiware.org/ to create a new one.

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Apologies, I forgot a thing... now it is definitively fixed. I had to reset your password so pelase, use the option "Forgot Password" in https://account.lab.fiware.org/ to create a new one. BR

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: