Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-1164

FIWARE.Request.Lab.Connection

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: Sprint 4.1.2
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear Sir
          Dear Madam,

          I've setup an instance and connected a floating ip address to it.
          However, I'm unable to access it via SSH and the VM display even though
          none of the needed outgoing ports are blocked at our side.

          Also, is it possible to upload our own firewall image to your platform?
          Is there a default firewall? If so, how can I configure it?

          Kind regards,

          Johan Van Mensel

          IT Lead

          Email : johan.van.mensel@diplomaticcard.com
          Office : +31 (0)76 548 73 54
          Mob BE : +32 (0)479 87 47 24
          Mob NL : +31 (0)6 51 28 46 82

          www.diplomaticcard.com

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Johan Van Mensel <johan.van.mensel@diplomaticcard.com>]

          1. File
            signature.asc
            0.2 kB
            Daniele Santoro
          2. File
            signature.asc
            0.2 kB
            Daniele Santoro
          3. File
            signature.asc
            0.2 kB
            Daniele Santoro
          4. File
            signature.asc
            0.2 kB
            Daniele Santoro

            Activity

            Ascending order - Click to sort in descending order
            fw.ext.user FW External User created issue -
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear Johan,

            first of all, which image did you use to launch your instance ? and from which Region ?

            Than, about the firewall question:

            In FIWARE Lab you can’t upload your own firewall image but you have basically two level of configurable firewall:

            1) Firewall managed by the Security groups
            You can configure it from the “Security” link at the left sidebar in FIWARE Lab Cloud page (https://cloud.lab.fi-ware.org/#nova/access_and_security/)
            Once configured your security group you should link it to your instance

            2) Firewall of the instance
            Usually it is disable by default, but you can configure an additional firewall on the instance you launched. For example you can configure iptables rules on a Linux based instance.

            Regards,

            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear Johan, first of all, which image did you use to launch your instance ? and from which Region ? Than, about the firewall question: In FIWARE Lab you can’t upload your own firewall image but you have basically two level of configurable firewall: 1) Firewall managed by the Security groups You can configure it from the “Security” link at the left sidebar in FIWARE Lab Cloud page ( https://cloud.lab.fi-ware.org/#nova/access_and_security/ ) Once configured your security group you should link it to your instance 2) Firewall of the instance Usually it is disable by default, but you can configure an additional firewall on the instance you launched. For example you can configure iptables rules on a Linux based instance. Regards, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Field Original Value New Value
            Attachment signature.asc [ 12216 ]
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Daniele,

            Image Ubuntu Server 14.04.1 (x64), Region Spain which was recommended by FI
            Labs as the other regions are still in development.

            Regards,

            Johan Van Mensel

            IT Lead

            Email : johan.van.mensel@diplomaticcard.com
            Office : +31 (0)76 548 73 54
            Mob BE : +32 (0)479 87 47 24
            Mob NL : +31 (0)6 51 28 46 82

            www.diplomaticcard.com

            On 10 November 2014 15:06, Daniele Santoro <daniele.santoro@create-net.org>

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear Daniele, Image Ubuntu Server 14.04.1 (x64), Region Spain which was recommended by FI Labs as the other regions are still in development. Regards, Johan Van Mensel IT Lead Email : johan.van.mensel@diplomaticcard.com Office : +31 (0)76 548 73 54 Mob BE : +32 (0)479 87 47 24 Mob NL : +31 (0)6 51 28 46 82 www.diplomaticcard.com On 10 November 2014 15:06, Daniele Santoro <daniele.santoro@create-net.org> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Ok thanks,

            did you configure a security group to allow access via SSH (port 22) and attached it to your instance ?

            Daniele

            –
            --------------------------------------------------------
            Daniele Santoro,
            CREATE-NET Research Center
            ICT Area
            ITC/Research Engineer
            Via alla Cascata 56/D - 38100 Povo Trento (Italy)
            e-mail: daniele.santoro@create-net.org
            Tel: (+39) 0461 408400 - interno/extension 1318
            Fax: (+39) 0461 421157
            www.create-net.org

            PGP/GPG-KEY-ID: 0x08E3E8D5
            http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
            --------------------------------------------------------

            The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.
            Le informazioni contenute in questo messaggio di posta elettronica e nei file allegati sono da considerarsi strettamente riservate. Il loro utilizzo e' consentito esclusivamente al destinatario del messaggio, per le finalità indicate nel messaggio stesso. Qualora riceveste questo messaggio senza esserne il destinatario, Vi preghiamo cortesemente di darcene notizia via e-mail e di procedere alla cancellazione del messaggio stesso dal Vostro sistema. Trattenere il messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri soggetti, copiarlo, od utilizzarlo per finalità diverse, costituisce comportamento contrario ai principi dettati dal D. Lgs. 196/2003.

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Ok thanks, did you configure a security group to allow access via SSH (port 22) and attached it to your instance ? Daniele – -------------------------------------------------------- Daniele Santoro, CREATE-NET Research Center ICT Area ITC/Research Engineer Via alla Cascata 56/D - 38100 Povo Trento (Italy) e-mail: daniele.santoro@create-net.org Tel: (+39) 0461 408400 - interno/extension 1318 Fax: (+39) 0461 421157 www.create-net.org PGP/GPG-KEY-ID: 0x08E3E8D5 http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5 -------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer. Le informazioni contenute in questo messaggio di posta elettronica e nei file allegati sono da considerarsi strettamente riservate. Il loro utilizzo e' consentito esclusivamente al destinatario del messaggio, per le finalità indicate nel messaggio stesso. Qualora riceveste questo messaggio senza esserne il destinatario, Vi preghiamo cortesemente di darcene notizia via e-mail e di procedere alla cancellazione del messaggio stesso dal Vostro sistema. Trattenere il messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri soggetti, copiarlo, od utilizzarlo per finalità diverse, costituisce comportamento contrario ai principi dettati dal D. Lgs. 196/2003. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 12217 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear Daniele,

            I thought as well it had something to do with the security groups.
            There is a default security group, however I'm unable to add new rules.
            Doesn't work in IE and Chrome.
            When the "Add rule" fields contain invalid data, the system will let me
            know.
            When the "Add rule" fields contain valid data, the system does not respond
            when I click on "add rule". Nothing happens, no error message at all.

            Regards,

            Johan Van Mensel

            IT Lead

            Email : johan.van.mensel@diplomaticcard.com
            Office : +31 (0)76 548 73 54
            Mob BE : +32 (0)479 87 47 24
            Mob NL : +31 (0)6 51 28 46 82

            www.diplomaticcard.com

            On 10 November 2014 15:19, Daniele Santoro <daniele.santoro@create-net.org>

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear Daniele, I thought as well it had something to do with the security groups. There is a default security group, however I'm unable to add new rules. Doesn't work in IE and Chrome. When the "Add rule" fields contain invalid data, the system will let me know. When the "Add rule" fields contain valid data, the system does not respond when I click on "add rule". Nothing happens, no error message at all. Regards, Johan Van Mensel IT Lead Email : johan.van.mensel@diplomaticcard.com Office : +31 (0)76 548 73 54 Mob BE : +32 (0)479 87 47 24 Mob NL : +31 (0)6 51 28 46 82 www.diplomaticcard.com On 10 November 2014 15:19, Daniele Santoro <daniele.santoro@create-net.org> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            I’ve managed to create a rule in the Default security group using both Safari and Firefox (latest version, but also using 26.0) but I’m unable to do that using Chrome as you said.

            Can you try using Firefox ?

            Daniele

            –
            --------------------------------------------------------
            Daniele Santoro,
            CREATE-NET Research Center
            ICT Area
            ITC/Research Engineer
            Via alla Cascata 56/D - 38100 Povo Trento (Italy)
            e-mail: daniele.santoro@create-net.org
            Tel: (+39) 0461 408400 - interno/extension 1318
            Fax: (+39) 0461 421157
            www.create-net.org

            PGP/GPG-KEY-ID: 0x08E3E8D5
            http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
            --------------------------------------------------------

            The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.
            Le informazioni contenute in questo messaggio di posta elettronica e nei file allegati sono da considerarsi strettamente riservate. Il loro utilizzo e' consentito esclusivamente al destinatario del messaggio, per le finalità indicate nel messaggio stesso. Qualora riceveste questo messaggio senza esserne il destinatario, Vi preghiamo cortesemente di darcene notizia via e-mail e di procedere alla cancellazione del messaggio stesso dal Vostro sistema. Trattenere il messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri soggetti, copiarlo, od utilizzarlo per finalità diverse, costituisce comportamento contrario ai principi dettati dal D. Lgs. 196/2003.

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - I’ve managed to create a rule in the Default security group using both Safari and Firefox (latest version, but also using 26.0) but I’m unable to do that using Chrome as you said. Can you try using Firefox ? Daniele – -------------------------------------------------------- Daniele Santoro, CREATE-NET Research Center ICT Area ITC/Research Engineer Via alla Cascata 56/D - 38100 Povo Trento (Italy) e-mail: daniele.santoro@create-net.org Tel: (+39) 0461 408400 - interno/extension 1318 Fax: (+39) 0461 421157 www.create-net.org PGP/GPG-KEY-ID: 0x08E3E8D5 http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5 -------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer. Le informazioni contenute in questo messaggio di posta elettronica e nei file allegati sono da considerarsi strettamente riservate. Il loro utilizzo e' consentito esclusivamente al destinatario del messaggio, per le finalità indicate nel messaggio stesso. Qualora riceveste questo messaggio senza esserne il destinatario, Vi preghiamo cortesemente di darcene notizia via e-mail e di procedere alla cancellazione del messaggio stesso dal Vostro sistema. Trattenere il messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri soggetti, copiarlo, od utilizzarlo per finalità diverse, costituisce comportamento contrario ai principi dettati dal D. Lgs. 196/2003. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 12218 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Adding rules worked for a brief moment.
            Now I'm again unable to add rules, add rules -> does nothing.
            When I delete a rule it disappears but when I go back to rules it
            re-appears...
            Switching between browsers doesn't work.

            Johan Van Mensel

            IT Lead

            Email : johan.van.mensel@diplomaticcard.com
            Office : +31 (0)76 548 73 54
            Mob BE : +32 (0)479 87 47 24
            Mob NL : +31 (0)6 51 28 46 82

            www.diplomaticcard.com

            On 10 November 2014 15:55, Daniele Santoro <daniele.santoro@create-net.org>

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Adding rules worked for a brief moment. Now I'm again unable to add rules, add rules -> does nothing. When I delete a rule it disappears but when I go back to rules it re-appears... Switching between browsers doesn't work. Johan Van Mensel IT Lead Email : johan.van.mensel@diplomaticcard.com Office : +31 (0)76 548 73 54 Mob BE : +32 (0)479 87 47 24 Mob NL : +31 (0)6 51 28 46 82 www.diplomaticcard.com On 10 November 2014 15:55, Daniele Santoro <daniele.santoro@create-net.org> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Assignee Daniele Santoro [ danieles ] Álvaro Alonso [ aalonsog ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            This is strange and probably depends on the version of your Browser/Os because I can work with security groups roles using both Firefox and Safari on OSX 10.9.5.

            Anyway, I fwd your issue to the web UI support.

            Daniele

            –
            --------------------------------------------------------
            Daniele Santoro,
            CREATE-NET Research Center
            ICT Area
            ITC/Research Engineer
            Via alla Cascata 56/D - 38100 Povo Trento (Italy)
            e-mail: daniele.santoro@create-net.org
            Tel: (+39) 0461 408400 - interno/extension 1318
            Fax: (+39) 0461 421157
            www.create-net.org

            PGP/GPG-KEY-ID: 0x08E3E8D5
            http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5
            --------------------------------------------------------

            The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer.
            Le informazioni contenute in questo messaggio di posta elettronica e nei file allegati sono da considerarsi strettamente riservate. Il loro utilizzo e' consentito esclusivamente al destinatario del messaggio, per le finalità indicate nel messaggio stesso. Qualora riceveste questo messaggio senza esserne il destinatario, Vi preghiamo cortesemente di darcene notizia via e-mail e di procedere alla cancellazione del messaggio stesso dal Vostro sistema. Trattenere il messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri soggetti, copiarlo, od utilizzarlo per finalità diverse, costituisce comportamento contrario ai principi dettati dal D. Lgs. 196/2003.

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - This is strange and probably depends on the version of your Browser/Os because I can work with security groups roles using both Firefox and Safari on OSX 10.9.5. Anyway, I fwd your issue to the web UI support. Daniele – -------------------------------------------------------- Daniele Santoro, CREATE-NET Research Center ICT Area ITC/Research Engineer Via alla Cascata 56/D - 38100 Povo Trento (Italy) e-mail: daniele.santoro@create-net.org Tel: (+39) 0461 408400 - interno/extension 1318 Fax: (+39) 0461 421157 www.create-net.org PGP/GPG-KEY-ID: 0x08E3E8D5 http://keyserver1.pgp.com/vkd/DownloadKey.event?keyid=0xCA854D8608E3E8D5 -------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited according to the Italian Law 196/2003 of the Legislature. If you received this in error, please contact the sender and delete the material from any computer. Le informazioni contenute in questo messaggio di posta elettronica e nei file allegati sono da considerarsi strettamente riservate. Il loro utilizzo e' consentito esclusivamente al destinatario del messaggio, per le finalità indicate nel messaggio stesso. Qualora riceveste questo messaggio senza esserne il destinatario, Vi preghiamo cortesemente di darcene notizia via e-mail e di procedere alla cancellazione del messaggio stesso dal Vostro sistema. Trattenere il messaggio stesso, divulgarlo anche in parte, distribuirlo ad altri soggetti, copiarlo, od utilizzarlo per finalità diverse, costituisce comportamento contrario ai principi dettati dal D. Lgs. 196/2003. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 12231 ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi, I cannot reproduce the error. Dor me it's working properly

            Show
            aalonsog Alvaro Alonso added a comment - Hi, I cannot reproduce the error. Dor me it's working properly
            aalonsog Alvaro Alonso made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Done [ 10000 ]
            mev Manuel Escriche made changes -
            Assignee Álvaro Alonso [ aalonsog ] Daniele Santoro [ danieles ]
            mev Manuel Escriche made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            mev Manuel Escriche made changes -
            Fix Version/s Sprint 4.1.2 [ 10738 ]
            mev Manuel Escriche made changes -
            Workflow FW eRequest Workflow [ 19515 ] FW extRequest Workflow-II [ 40831 ]
            Status Done [ 10000 ] Closed [ 6 ]
            Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
            FI-WARE Environment FI-LAB [ 10100 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Connection FIWARE.Request.Lab.Connection
            mev Manuel Escriche made changes -
            Sender Email johan.van.mensel@diplomaticcard.com
            fla Fernando Lopez made changes -
            HD-Enabler Ops - Deploy [ 10907 ]
            HD-Chapter Ops [ 10843 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		2d 1h 34m 1 Alvaro Alonso 12/Nov/14 4:19 PM
            In Progress In Progress Done Done
            		1s 1 Alvaro Alonso 12/Nov/14 4:19 PM
            Done Done Closed Closed
            		425d 16h 50m 1 Manuel Escriche 12/Jan/16 9:10 AM

              People

              • Assignee:
                danieles Daniele Santoro
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: