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  1. Help-Coaches-Desk
  2. HELC-957

FIWARE.Request.Coach.CreatiFI.URGENT! FILAB setup crashed: "Network is unreachable" in Trento region

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Component/s: CreatiFI
    • Labels:
      None

      Description

      Dear FIWARE coach,
      we forward you a support request received from a CreatiFI applicant we are
      not able to solve.
      The CreatiFI companies show their final prototype this week, so fix the
      issue ASAP, please.
      Please let us know if you need direct contact with the submitter.
      Thanks.

      *****************************

      Hi,

      Since yesterday we don't see any instances we have set in FILAB. SSH to IP
      (193.205.211.146) says "Network is unreachable".

      We have received an email on August 5th announcing IP migration, titled
      "Important Comunication - Floating IP migration", from XIFI.
      Migration was scheduled for 11.08. but didn't happen then.

      Can you confirm that this migration is underway now?
      When can we expect our setup to be reachable and VMs seen in FILAB web
      interface again?

      I must point out that our final presentation is next week, so I'll raise
      priority for this issue.

      Thank you,
      D.

      *****************************

      _______________________________________________
      Fiware-creatifi-coaching mailing list
      Fiware-creatifi-coaching@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

      [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

        Activity

        Hide
        fw.ext.user FW External User added a comment -

        Dear FIWARE coach,
        we forward you an update from a CreatiFI applicant we are not able to solve.
        Starting from today, the CreatiFI companies will show their final prototype
        in order to get the last money trance in the CreatiFI accelerator project ,
        so ask FIWARE owner to fix the issue ASAP, please.
        Please let us know if you need direct contact with the submitter.
        Thanks.

        **************************

        Dear,

        We have found our instances in Images section and have redeployed them in
        FILAB (with new security rules and keypair). We have also set our private
        network the same way as before (using provided new floating IP as external
        network on the router).

        However, we cannot SSH into the VM with associated IP. We get same errors.
        Seems that router, DNS setting or something else is not working properly.
        But, I have also tried associating IP to VM that is deployed in default
        (node-int-net-02) network, and I get same errors.

        When IP is associated with VM in newly made private network I get this from
        specs:

        IP Addresses
        reactifi: 192.168.21.6
        reactifi: 193.205.211.***

        When IP is on different VM within default network it says:

        IP Addresses
        node-int-net-02: 192.168.111.18
        node-int-net-02: 193.205.211.***

        My guess is that floating IP is faulty, but I'm by no means expert in this.

        What could be done?

        **************************

        On Mon, Aug 24, 2015 at 8:37 AM, Andrea Maestrini <amaestrini@create-net.org

        _______________________________________________
        Fiware-creatifi-coaching mailing list
        Fiware-creatifi-coaching@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

        Show
        fw.ext.user FW External User added a comment - Dear FIWARE coach, we forward you an update from a CreatiFI applicant we are not able to solve. Starting from today, the CreatiFI companies will show their final prototype in order to get the last money trance in the CreatiFI accelerator project , so ask FIWARE owner to fix the issue ASAP, please. Please let us know if you need direct contact with the submitter. Thanks. ************************** Dear, We have found our instances in Images section and have redeployed them in FILAB (with new security rules and keypair). We have also set our private network the same way as before (using provided new floating IP as external network on the router). However, we cannot SSH into the VM with associated IP. We get same errors. Seems that router, DNS setting or something else is not working properly. But, I have also tried associating IP to VM that is deployed in default (node-int-net-02) network, and I get same errors. When IP is associated with VM in newly made private network I get this from specs: IP Addresses reactifi: 192.168.21.6 reactifi: 193.205.211.*** When IP is on different VM within default network it says: IP Addresses node-int-net-02: 192.168.111.18 node-int-net-02: 193.205.211.*** My guess is that floating IP is faulty, but I'm by no means expert in this. What could be done? ************************** On Mon, Aug 24, 2015 at 8:37 AM, Andrea Maestrini <amaestrini@create-net.org _______________________________________________ Fiware-creatifi-coaching mailing list Fiware-creatifi-coaching@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
        Hide
        fw.ext.user FW External User added a comment -

        Dear,
        any news about this issue?

        BR

        On Tue, Aug 25, 2015 at 2:18 PM, Andrea Maestrini <amaestrini@create-net.org

        _______________________________________________
        Fiware-creatifi-coaching mailing list
        Fiware-creatifi-coaching@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

        Show
        fw.ext.user FW External User added a comment - Dear, any news about this issue? BR On Tue, Aug 25, 2015 at 2:18 PM, Andrea Maestrini <amaestrini@create-net.org _______________________________________________ Fiware-creatifi-coaching mailing list Fiware-creatifi-coaching@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
        Hide
        silviocretti Silvio Cretti added a comment -

        The issues afflicting the vms reachability have been restored..
        The user has been notified. Waiting for feedback

        Show
        silviocretti Silvio Cretti added a comment - The issues afflicting the vms reachability have been restored.. The user has been notified. Waiting for feedback
        Hide
        fw.ext.user FW External User added a comment -

        Dear,
        following an update from the applicant:

        ********************************

        Dear,

        I have tried reaching the IP provided in the Lab (from public-ext-net-01
        pool) but get "no route to host" as before. If I release IP and assign new
        one from public-ext-net-02 I get timeout request.

        Right now, I have assigned new IP from pool 01 and still get no route to
        host each time. Maybe it is the case because we have private network, but
        as far as I can tell we have set everything as it was before when it worked.

        Tnx.

        ********************************

        On Wed, Sep 2, 2015 at 8:46 AM, Andrea Maestrini <amaestrini@create-net.org>

        _______________________________________________
        Fiware-creatifi-coaching mailing list
        Fiware-creatifi-coaching@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

        Show
        fw.ext.user FW External User added a comment - Dear, following an update from the applicant: ******************************** Dear, I have tried reaching the IP provided in the Lab (from public-ext-net-01 pool) but get "no route to host" as before. If I release IP and assign new one from public-ext-net-02 I get timeout request. Right now, I have assigned new IP from pool 01 and still get no route to host each time. Maybe it is the case because we have private network, but as far as I can tell we have set everything as it was before when it worked. Tnx. ******************************** On Wed, Sep 2, 2015 at 8:46 AM, Andrea Maestrini <amaestrini@create-net.org> _______________________________________________ Fiware-creatifi-coaching mailing list Fiware-creatifi-coaching@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
        Hide
        Stefano Stefano De Panfilis added a comment -

        Dear Andrea,

        Which is the affected node?

        Ciao
        Stefano
        Il 07/Set/2015 08:28, "Andrea Maestrini" <amaestrini@create-net.org> ha

        _______________________________________________
        Fiware-creatifi-coaching mailing list
        Fiware-creatifi-coaching@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

        Show
        Stefano Stefano De Panfilis added a comment - Dear Andrea, Which is the affected node? Ciao Stefano Il 07/Set/2015 08:28, "Andrea Maestrini" <amaestrini@create-net.org> ha _______________________________________________ Fiware-creatifi-coaching mailing list Fiware-creatifi-coaching@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
        Hide
        silviocretti Silvio Cretti added a comment -

        This ticket can be closed (user gave positive feedback).

        Show
        silviocretti Silvio Cretti added a comment - This ticket can be closed (user gave positive feedback).

          People

          • Assignee:
            silviocretti Silvio Cretti
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: