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  1. Help-Coaches-Desk
  2. HELC-943

FIWARE.Request.Coach.CreatiFI.General Support #395: Instances on Spain2 two are not responding

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Component/s: CreatiFI
        • Labels:
          None

          Description

          Hi,

          an applicant has reported the following high priority issue:

          *I have three instances on Spain2 region, the one that has public IP works
          fine but two others in same subnet are not responding (ping, ssh -> host
          unreachable). I have tried rebooting from FIWare Cloud Portal -> no help.
          Similar issues has been in the past.*

          These are problematic servers:

          *Name: GBerryBackendDBServer ID:
          48e11971-956f-4bfd-bfb7-0688843ea2a6 Status: ACTIVE
          node-int-net-01: 192.168.197.237*

          *Name: GBerryBackendServer ID:
          c5ba831d-b804-48fe-b7bb-ff5507460006 Status: ACTIVE
          node-int-net-01: 192.168.197.238*

          Regards,
          --------------------------------------------------------

          Gerard Castillo Lasheras
          Enginyer de Projectes
          Fundació i2CAT - Unitat Audiovisual
          SkypeID: gerardcl85
          Telf.: +34.93.553.26.30 (530)
          --------------------------------------------------------

          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

          [Created via e-mail received from: Gerard Castillo Lasheras <gerard.castillo@i2cat.net>]

            Issue Links

            is cloned by

            extRequest - Request from external stakeholder received in the help desk HELP-3909 FIWARE.Request.Lab.Spain.CLONE - General Support #395: Instances on Spain2 two are not responding

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              fw.ext.user FW External User created issue -
              silviocretti Silvio Cretti made changes -
              Field Original Value New Value
              Component/s CreatiFI [ 10357 ]
              silviocretti Silvio Cretti made changes -
              Assignee Leandro Guillén [ leandro.guillen ]
              sergg Sergio Garcia Gomez made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              sergg Sergio Garcia Gomez added a comment -

              Last week there were some network cuts due to maintenance operations. Please check again and let us know if it works.

              Show
              sergg Sergio Garcia Gomez added a comment - Last week there were some network cuts due to maintenance operations. Please check again and let us know if it works.
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Hi,

              The applicant has replied with the following message:

              Hi,

              *Not working. I checked and the situation and it is still same. I can
              access one instance on Spain2 (one with public IP) but two others inside
              subnet are not reachable.*

              Regards,

              --------------------------------------------------------

              Gerard Castillo Lasheras
              Enginyer de Projectes
              Fundació i2CAT - Unitat Audiovisual
              SkypeID: gerardcl85
              Telf.: +34.93.553.26.30 (530)
              --------------------------------------------------------

              2015-08-14 10:48 GMT+02:00 Gerard Castillo Lasheras <

              _______________________________________________
              Fiware-creatifi-coaching mailing list
              Fiware-creatifi-coaching@lists.fi-ware.org
              https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

              Show
              fw.ext.user FW External User added a comment - Hi, The applicant has replied with the following message: Hi, *Not working. I checked and the situation and it is still same. I can access one instance on Spain2 (one with public IP) but two others inside subnet are not reachable.* Regards, -------------------------------------------------------- Gerard Castillo Lasheras Enginyer de Projectes Fundació i2CAT - Unitat Audiovisual SkypeID: gerardcl85 Telf.: +34.93.553.26.30 (530) -------------------------------------------------------- 2015-08-14 10:48 GMT+02:00 Gerard Castillo Lasheras < _______________________________________________ Fiware-creatifi-coaching mailing list Fiware-creatifi-coaching@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching
              leandroguillen Leandro Guillén made changes -
              Link This issue is cloned by HELC-968 [ HELC-968 ]
              Hide
              Permalink
              leandroguillen Leandro Guillén added a comment -

              Redirecting issue to Node Support.

              Show
              leandroguillen Leandro Guillén added a comment - Redirecting issue to Node Support.
              leandroguillen Leandro Guillén made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              leandroguillen Leandro Guillén made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFI Barcelona Hub] General Support #395: Instances on Spain2 two are not responding FIWARE.Request.Coach.CreatiFI.General Support #395: Instances on Spain2 two are not responding
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		2d 22h 19m 1 Sergio Garcia Gomez 17/Aug/15 9:37 AM
              In Progress In Progress Answered Answered
              		11d 3h 50m 1 Leandro Guillén 28/Aug/15 1:27 PM
              Answered Answered Closed Closed
              		5s 1 Leandro Guillén 28/Aug/15 1:27 PM

                People

                • Assignee:
                  leandroguillen Leandro Guillén
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: