Silvio Cretti added a comment - 03/Aug/16 12:45 PM Dear Michael, I guess you/your startup is not accelerated by CreatiFI accelerator program? If this is so, I would suggest you to post your question to another mailing list (because this one is reserved to CreatiFI): I recommend to write to fiware-tech-help@lists.fiware.org Best regards silvio On Wed, Aug 3, 2016 at 11:13 AM, Michael Benchetrit <michael@intervyo.com> wrote: > Hi, > > > My name is Michael, I'm working for the startup Intervyo. Our solution uses Kurento > to capture video from browsers. Kurento Media Server is installed on our > server since a year and everything was working great but after a day, > without any further changes made to the code, we have encountered a strange > issue with files generated by the recorder. Basically, kurento produces > empty-0 byte webm files (see attachment). > > > After doing a lot of research, I was able to identify the origin of issue > : neither audio (microphone) nor video (webcam) packets are sent to the > recorder during the capture (see screenshot attachment). However, I can't > figure out what goes wrong. I tried many solutions to fix this issue like > : > > - Restart the KMS > > - Look at the KMS logs (no errors) > > - Try on different computers with working webcam/microphone > > - Try on different wifi networks (in case of packet being blocked by the > firewall) > > > None of the above solutions resolved the issue. > > > It's important to mention that we are using the KMS version 5.1.5 . > Likewise, I saw a similar issue posted on this forum > < https://jira.fiware.org/browse/HELC-627 > that you were able to fix. > > > My question is : can we potentially have a skype call so that we can > discuss more easily ? > > > Thanks, > > > Michaël BENCHETRIT > > > > Since January 1st, old domains won't be supported and messages sent to any > domain different to @lists.fiware.org will be lost. > Please, send your messages using the new domain ( > Fiware-creatifi-coaching@lists.fiware.org) instead of the old one. >