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  1. Help-Coaches-Desk
  2. HELC-1416

FIWARE.Request.Coach.Finish.FIWARE.WorkItem.Coaching.Finish.INVIVO.Lab.sshissue

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Component/s: Finish
        • Labels:
          None

          Description

          Problem report by Ralph Gaebler, from a FINISH SME:

          "Comment by gaebler@invivo-gmbh.de :
          Dear Ilknur,
          we have problems accessing the machines through our public IPs.
          Our ports are open. We previously accessed them today, but after 12
          o'clock the connection failed.
          Can you help us.
          Best regards
          Ralph"

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELP-6746 FIWARE.Request.Lab.FIWARE.WorkItem.Coaching.Finish.INVIVO.Lab.sshissue.

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              ichulani ilknur chulani created issue -
              ichulani ilknur chulani made changes -
              Field Original Value New Value
              Component/s _LAB_ [ 11401 ]
              backlogmanager Backlog Manager made changes -
              Link This issue relates to HELP-6746 [ HELP-6746 ]
              backlogmanager Backlog Manager made changes -
              Component/s _LAB_ [ 11401 ]
              ichulani ilknur chulani made changes -
              Link This issue relates to FLUA-2398 [ FLUA-2398 ]
              Hide
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              ichulani ilknur chulani added a comment -

              The probşem was reported by the user in FLUA-2398

              Show
              ichulani ilknur chulani added a comment - The probşem was reported by the user in FLUA-2398
              ichulani ilknur chulani made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Ralph,

              The node team indicated they had failure on the hypervisor node. Could you please check again?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Ralph, The node team indicated they had failure on the hypervisor node. Could you please check again? Thanks, ilknur
              Hide
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              fw.ext.user FW External User added a comment -

              Comment by gaebler@invivo-gmbh.de :

              Hi Ilknur,
              one IP worked now, so that we could access the machine from outside.
              But with the second we still have a problem.
              My developer is still trying. I will let you know in about 30 minutes.

              Regards
              Ralph

              Zitat von Help-Coaches-Desk <coaches-help-desk-jira@fi-ware.org>:

              Show
              fw.ext.user FW External User added a comment - Comment by gaebler@invivo-gmbh.de : Hi Ilknur, one IP worked now, so that we could access the machine from outside. But with the second we still have a problem. My developer is still trying. I will let you know in about 30 minutes. Regards Ralph Zitat von Help-Coaches-Desk <coaches-help-desk-jira@fi-ware.org>:
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Closing the ticket as we did not hear back from the user again.

              Show
              ichulani ilknur chulani added a comment - Closing the ticket as we did not hear back from the user again.
              ichulani ilknur chulani made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              ichulani ilknur chulani made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.WorkItem.Coaching.Finish.INVIVO.Lab.sshissue FIWARE.Request.Coach.Finish.FIWARE.WorkItem.Coaching.Finish.INVIVO.Lab.sshissue
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Comment by gaebler@invivo-gmbh.de :
              Dear Helpdesk,
              I have a question concerning the availability of my Fiware Lab account
              (gaebler@invivo-gmbh.de).

              When I applied for the account last year, I remember that it was
              granted for a certain period.
              When will it expire?

              Our final review of our project (FInish accelerator) is 18th of August 2016.

              Best regards
              Ralph Gäbler

              Show
              fw.ext.user FW External User added a comment - Comment by gaebler@invivo-gmbh.de : Dear Helpdesk, I have a question concerning the availability of my Fiware Lab account (gaebler@invivo-gmbh.de). When I applied for the account last year, I remember that it was granted for a certain period. When will it expire? Our final review of our project (FInish accelerator) is 18th of August 2016. Best regards Ralph Gäbler
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Hi Ralph,

              In order to see the expiry date for your community account, please follow these steps:

              • login to FIWARE LAB
              • on the right top corner, click on your name, then click on settings
              • the page will display the first date your community account was granted and the date it will expire. (See screenshot I will attach in a few mins)

              If you need to extend the expiration date, let us know by sending an email at fiware-finish-coaching@lists.fiware.org.

              Best regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Hi Ralph, In order to see the expiry date for your community account, please follow these steps: login to FIWARE LAB on the right top corner, click on your name, then click on settings the page will display the first date your community account was granted and the date it will expire. (See screenshot I will attach in a few mins) If you need to extend the expiration date, let us know by sending an email at fiware-finish-coaching@lists.fiware.org. Best regards, ilknur
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Screenshot showing how to find out the expiry date for a community account

              Show
              ichulani ilknur chulani added a comment - Screenshot showing how to find out the expiry date for a community account
              ichulani ilknur chulani made changes -
              Attachment expirydate.png [ 27766 ]
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Comment by gaebler@invivo-gmbh.de :

              Hi Ilknur,
              thank you for the answer.

              The account expired on 19th of July, so I send immediatedly an email
              to the adress you sent me.

              But I was informed that

              Your mail to 'Fiware-finish-coaching' with the subject

              extension of my account gaebler@invivo-gmbh.de

              Is being held until the list moderator can review it for approval.

              The reason it is being held:

              Post by non-member to a members-only list

              Either the message will get posted to the list, or you will receive
              notification of the moderator's decision. If you would like to cancel
              this posting, please visit the following URL:

              https://lists.fiware.org/confirm/fiware-finish-coaching/29c8f9b9a1da147e09180c4e857bebe3bbf98638

              But probably I can do nothing but waiting.

              Regards
              Ralph
              Zitat von Help-Coaches-Desk <coaches-help-desk-jira@fi-ware.org>:

              Show
              fw.ext.user FW External User added a comment - Comment by gaebler@invivo-gmbh.de : Hi Ilknur, thank you for the answer. The account expired on 19th of July, so I send immediatedly an email to the adress you sent me. But I was informed that Your mail to 'Fiware-finish-coaching' with the subject extension of my account gaebler@invivo-gmbh.de Is being held until the list moderator can review it for approval. The reason it is being held: Post by non-member to a members-only list Either the message will get posted to the list, or you will receive notification of the moderator's decision. If you would like to cancel this posting, please visit the following URL: https://lists.fiware.org/confirm/fiware-finish-coaching/29c8f9b9a1da147e09180c4e857bebe3bbf98638 But probably I can do nothing but waiting. Regards Ralph Zitat von Help-Coaches-Desk <coaches-help-desk-jira@fi-ware.org>:
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		12m 39s 1 ilknur chulani 09/Jun/16 11:23 AM
              In Progress In Progress Answered Answered
              		20d 1h 49m 1 ilknur chulani 29/Jun/16 1:12 PM
              Answered Answered Closed Closed
              		1s 1 ilknur chulani 29/Jun/16 1:12 PM

                People

                • Assignee:
                  ichulani ilknur chulani
                  Reporter:
                  ichulani ilknur chulani
                • Votes:
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                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: