Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Component/s: Finish
-
Labels:None
-
External Participants:
Description
Dear Ilknur,
one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below).
The company name is EOSTECH, the project name is INTOFOOD.
They are using the node Spain2.
The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com
>
The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
Can you please help this team?
They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help??
Kind regards,
Peter.
Von: fabiano.lumetti fabiano.lumetti@eostech.it
Gesendet: Mittwoch, 11. Mai 2016 10:04
An: Peter Einramhof <einramhof@atb-bremen.de>
Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
Dear Peter,
We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
It's the third time that we have some problems with virtual machine instances.
The first and second time we have recreated the machine and installed again the software without sent any email to support.
The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
Thanks and Regards
Fabiano Lumetti
> ---------- Forwarded message ----------
> From: Peter Einramhof <einramhof@atb-bremen.de<einramhof@atb-bremen.de>>
> Date: Wed, May 11, 2016 at 9:49 AM
> Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
> To: "f.lumetti@gmail.com<f.lumetti@gmail.com>" <f.lumetti@gmail.com<f.lumetti@gmail.com>>, "lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>" <lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>>
> Cc: "FInish-Technology@finish-project.eu<FInish-Technology@finish-project.eu>" <FInish-Technology@finish-project.eu<FInish-Technology@finish-project.eu>>, Massimo Garuti <m.garuti@fondazionedemocenter.it<m.garuti@fondazionedemocenter.it>>, Harald Sundmaeker <sundmaeker@atb-bremen.de<sundmaeker@atb-bremen.de>>
> Dear Fabiano,
>
> can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)?
> I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD – correct?
> What was the contact email address you specified when requesting the FIWARE community account?
>
> Regarding the issue you are having:
> Are the VMs “only” unreachable from time to time or are they completely gone?
> How often has this happened?
>
> I will relay this information to our FIWARE coach, so that she can help in a more targeted way.
>
> Best regards,
> Peter.
>
>
> Von: finish-technology-bounces@atb-bremen.de<finish-technology-bounces@atb-bremen.de> finish-technology-bounces@atb-bremen.de<mailto:finish-technology-bounces@atb-bremen.de> Im Auftrag von Massimo Garuti
> Gesendet: Mittwoch, 11. Mai 2016 08:58
> An: Harald Sundmaeker <sundmaeker@atb-bremen.de<sundmaeker@atb-bremen.de>>
> Cc: FInish-Technology@finish-project.eu<FInish-Technology@finish-project.eu>
> Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
>
> Dear Harald, dear all,
> Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users.
>
> Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems.
>
> Best regards,
> Massimo
>
>
>
> ---------- Forwarded message ----------
> From: Fabiano Lumetti <f.lumetti@gmail.com<f.lumetti@gmail.com>>
> Date: 2016-05-10 17:42 GMT+02:00
> Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
> To: Massimo Garuti <m.garuti@fondazionedemocenter.it<m.garuti@fondazionedemocenter.it>>
> Ciao,
> oggi alcune macchine virtuali sull'account Intofood non risultano più raggiungibili.
> E' già la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe.
> Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"?
>
> Di fatto ora sono bloccato su tutte le attività di integrazione con IDM Keyrock e col Server POI
>
> Grazie
> Fabiano
> -----------------------------------------------------------------------------------------------------------------
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> -----------------------------------------------------------------------------------------------------------------
> P Please consider the environment before printing this e-mail
>
> ---------- Forwarded message ----------
> From: Fabiano Lumetti <lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>>
> Date: Tue, May 10, 2016 at 5:39 PM
> Subject: Fwd: URGENT!!! Virtual Machine unreachable!!!
> To: f.lumetti@gmail.com<f.lumetti@gmail.com>
> pc
> ---------- Forwarded message ----------
> From: Fabiano Lumetti <lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>>
> Date: 2016-05-10 17:39 GMT+02:00
> Subject: URGENT!!! Virtual Machine unreachable!!!
> To: communityaccount@fiware.org<communityaccount@fiware.org>
> Good afternoon,
> Today 2 of my virtual machine are unreachable
> In particular
> - one machine, named "lagazuoi" has lost his internal ip address
> - one machine, named "larsec" has lost his security group
> It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work.
> Please could you resolve this problem?
> Thanks and Regards
> Fabiano Lumetti
>
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>
>
>
> –
> -----------------------------------
> Massimo Garuti
> FONDAZIONE DEMOCENTER-SIPE
> Phone number +39 059 2058146<tel:%2B39%20059%202058146>
> E-mail: m.garuti@fondazionedemocenter.it<m.garuti@fondazionedemocenter.it>
> http://www.democentersipe.it<http://www.democentersipe.it>
> Via Vivarelli 2 (c/o Campus Unimore)
> 41125 Modena - Italy
> ---------------------------------------
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[Created via e-mail received from: Peter Einramhof <einramhof@atb-bremen.de>]
Issue Links
- relates to
-
HELP-6571
FIWARE.Request.Lab.URGENT!!! Virtual Machine unreachable!!! - INTOFOOD.
-
- Closed
-
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | Finish [ 10363 ] |
| Assignee | ilknur chulani [ ilknur.chulani ] |
| Component/s | _LAB_ [ 11401 ] |
| Component/s | _LAB_ [ 11401 ] |
Dear Peter and Fabiano,
The node team has commented on ticket : https://jira.fiware.org/browse/HELP-6571
“Hi
The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
Regards,
Henar”
Please let us know if you are able to access your VMs after assigning the puplic IPs again.
Kind regards,
ilknur
Comment by fabiano.lumetti@eostech.it :
Hello,
I haven't sent these informations to the support but today VMs works and
have IP (sometimes the VMs are not reachable and if i try to reboot the
VM, the machine does not reboot)
We hope to haven't any problem again.
Thanks and Regards
Fabiano Lumetti
Il 11/05/2016 11:51, Chulani, Ilknur ha scritto:
>
> Dear Peter and Fabiano,
>
> The node team has commented on ticket :
> https://jira.fiware.org/browse/HELP-6571
>
> “Hi
>
> The VMs are taken the private IP now. They should assign again the
> floating IP to the right VM. Tell us if they continue having problems.
>
> Regards,
>
> Henar”
>
> Please let us know if you are able to access your VMs after assigning
> the puplic IPs again.
>
> Kind regards,
>
> ilknur
>
> *From:*Chulani, Ilknur
> Sent: Wednesday, May 11, 2016 11:58 AM
> To: 'Peter Einramhof'
> Cc: Fiware-finish-coaching@lists.fiware.org;
> FInish-Technology@FInish-Project.eu
> Subject: RE: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine
> unreachable!!! - PROGETTO INTOFOOD
>
> Hi Peter,
>
> I have created a ticket in the public FIWARE lab help desk, the
> EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571
>
> In order to get a faster response next time, please advise them to
> send their support requests to fiware-lab-help@lists.fiware.org
> <fiware-lab-help@lists.fiware.org> instead of
>
> communityaccount@fiware.org <communityaccount@fiware.org>. as
> far as I know, the second one is not linked to a help desk.
>
> Of course, they can always write to us as well
> (fiware-finish-coaching@lists.fiware.org
> <fiware-finish-coaching@lists.fiware.org>) , in order to
> escalate the issues they don’t get a timely support from the lab team.
>
> Best regards,
>
> ilknur
>
> *From:*Peter Einramhof einramhof@atb-bremen.de
> Sent: Wednesday, May 11, 2016 11:24 AM
> To: Chulani, Ilknur
> Cc: Fiware-finish-coaching@lists.fiware.org
> <Fiware-finish-coaching@lists.fiware.org>;
> FInish-Technology@FInish-Project.eu
> <FInish-Technology@FInish-Project.eu>
> Subject: WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine
> unreachable!!! - PROGETTO INTOFOOD
>
> Dear Ilknur,
>
> one of our teams in the FInish Accelerator has had problems with the
> VMs used in their FIWARE-Lab community account (see email below).
>
> The company name is EOSTECH, the project name is INTOFOOD.
>
> They are using the node Spain2.
>
> The contact email specified at account creation/upgrade was
> lumetti.consultant@gmail.com <lumetti.consultant@gmail.com>
>
> The project is close to the end and is conducting user trials with
> their solution (INTOFOOD), so the non-availability of their FIWARE-Lab
> resources is particularly problematic.
>
> Can you please help this team?
>
> They are from Italy, so possibly changing to an Italy-based FIWARE-Lab
> node may help??
>
> Kind regards,
>
> Peter.
>
> *Von:*fabiano.lumetti fabiano.lumetti@eostech.it
> Gesendet: Mittwoch, 11. Mai 2016 10:04
> An: Peter Einramhof <einramhof@atb-bremen.de
> <einramhof@atb-bremen.de>>
> Cc: lumetti.consultant@gmail.com
> <lumetti.consultant@gmail.com>;
> FInish-Technology@finish-project.eu
> <FInish-Technology@finish-project.eu>; Massimo Garuti
> <m.garuti@fondazionedemocenter.it
> <m.garuti@fondazionedemocenter.it>>; Harald Sundmaeker
> <sundmaeker@atb-bremen.de <sundmaeker@atb-bremen.de>>
> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine
> unreachable!!! - PROGETTO INTOFOOD
>
> Dear Peter,
>
> We are using account created as lumetti.consultant@gmail.com
> <lumetti.consultant@gmail.com> (we have used different email
> address respect our company address in order to have separation of
> messages thta become from FiwareLab)
>
> Our resources are hosted on Spain2 node and after this problem I have
> sent email to communityaccount@fiware.org
> <communityaccount@fiware.org>
>
> It's the third time that we have some problems with virtual machine
> instances.
>
> The first and second time we have recreated the machine and installed
> again the software without sent any email to support.
>
> The VMs are unreachable for more than 3 days and there aren't email
> regarding maintenance of Spain2 Node.
>
> For example, on monday i have tried to restart Larsec VM (our POI
> Server) and today morning the status of machine was again "Rebooting",
> then We have deleted instance and create a new POI Server.
>
> Thanks and Regards
>
> Fabiano Lumetti
>
> > ---------- Forwarded message ----------
> >
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Summary | [Fiware-finish-coaching] WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD | FIWARE.Request.Coach.Finish.WG: Fwd: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7d | 1 | ilknur chulani | 18/May/16 10:25 AM | |||||
|
3s | 1 | ilknur chulani | 18/May/16 10:25 AM | |||||
|
2s | 1 | ilknur chulani | 18/May/16 10:25 AM |
Hi Peter,
I have created a ticket in the public FIWARE lab help desk, the EOSTECH team can view it here: https://jira.fiware.org/browse/HELP-6571
In order to get a faster response next time, please advise them to send their support requests to fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org
> instead of
>. as far as I know, the second one is not linked to a help desk.
communityaccount@fiware.org<communityaccount@fiware.org
Of course, they can always write to us as well (fiware-finish-coaching@lists.fiware.org<fiware-finish-coaching@lists.fiware.org
>) , in order to escalate the issues they don’t get a timely support from the lab team.
Best regards,
ilknur