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  1. Help-Coaches-Desk
  2. HELC-1300

FIWARE.Request.Coach.INCENSe.Fiware-ISSUE:: Instance creation

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Component/s: INCENSe
    • Labels:
      None

      Description

      Hi.

      My name is Juan Cabello (Aeorum company).

      I sent an email (16/02/2015) reporting an error related to the intance
      creation process. I recieved a notification that the issue was fixed.

      Today, I have got the same error:

      "Success: Blueprint Instance HELIOXCAN01 status.

      Description: Create environment HELIOXCAN01

      Status: ERROR

      Error: Infrastructure error Error interacting with OpenStack Error
      creating server: String index out of range: -10"

      The software in tire:

      apache2 4.0
      java 7
      mongodb 2.4.9
      nodejs 0.9.0
      python 2.7.5
      tomcat 6
      mysql 1.2.4

      Thanks in advance.

      Best regards.

      Previous email:
      --------------

      Currently, I'm checking Fiware because Aeorum company is involved in the
      INCENSe 2nd ACCELERATION PROGRAMME (Helioxcan project).

      We are going to integrate Fiware considering a database point of view
      and I have some doubts/problems for you (user: carmen@aeorum.com):

      1) I could not create a Blueprint instance. I sent an email:

      "Success: Blueprint Instance DATABASE01 status.
      Description: Create environment DATABASE01
      Status: ERROR
      Error: Infrastructure error Error interacting with OpenStack Error
      creating server: String index out of range: -10"

      2) We are going to use Mongo database but the SW repository has only an
      old version (2.4.9). We need a newer version, is it prossible to request
      a new version for a pre-installed SW?

      Thanks in advance.

      Best regards.

      Darme de baja | Aviso Legal [1] | Política de Privacidad [1]

      En cumplimiento de la Ley de Servicios de la Sociedad de la Información
      y de correo Electrónico y, de la Ley Orgánica sobre Protección de Datos,
      le comunicamos que su dirección de correo electrónico forma parte de un
      fichero automatizado con la finalidad de mantener relaciones
      profesionales y/o comerciales. Le informamos que la legislación vigente
      prohíbe el uso, divulgación o copia del contenido del presente mensaje
      por persona distinta del destinatario sin autorización previa. Si Ud. no
      es el destinatario de este mensaje o lo ha recibido por error, le
      agradeceríamos que nos lo comunicara y que procediera a destruirlo.
      Además le recordamos que no está autorizado a usar, imprimir, copiar o
      difundir este mensaje. Si lo desea puede ejercer sus derechos de
      acceso, rectificación, oposición y cancelación de sus datos,
      dirigiéndose por escrito al Responsable del Fichero, AEORUM ESPAÑA,
      S.L., con domicilio en C/ Severo Ochoa, 4.Edificio de Estudios
      Universitarios 29590 - Campanillas - Málaga o, mediante correo-e a la
      dirección, protecciondedatos@aeorum.com Igualmente, si no desea recibir
      más propuestas comerciales de nuestra empresa, responda a este mismo
      correo con el asunto Borrar.

      This message can contain confidential information and is directed
      exclusively to its addressee. We inform you that the legislation
      prohibits to use, spreading or copy the content of the present message
      by person different from the addressee without previous authorization.
      Pursuant to the established in the Organic Law 15/1999, of December 13,
      about Protection of Information of Personal Character and regulations of
      development, we inform that your personal information will be treated
      and remain incorporated in a file which holder is AEORUM ESPAÑA, S.L.
      The purpose of the above mentioned file is the correct management of the
      requested service and of the commercial relation between you and AEORUM
      ESPAÑA, S,L. You have 30 days to inform AEORUM ESPAÑA, S.L. in case that
      you do not want that your personal information be included in this
      file. Otherwise, the Organic Law 15/1999 established that you permit
      this use. You can exercise the right of revocation, rectify or check
      about your personal information, according to the procedure established
      by the Organic Law 15/1999, sending a letter to C/ Severo Ochoa,
      4.Edificio de Estudios Universitarios 29590 - Campanillas - Málaga, or
      email to protecciondedatos@aeorum.com

      Copyright (c) 2015 AEORUM ESPAÑA, S.L, All rights reserved.

      [2] [3] [4]

      Links:
      ------
      [1] http://www.aeorum.com
      [2] https://www.facebook.com/aeorumes
      [3] https://www.linkedin.com/company/5026979
      [4] https://twitter.com/aeorum

      [Created via e-mail received from: juan.cabello@aeorum.com]

        Issue Links

          Activity

          Hide
          pandriani Pasquale Andriani added a comment -

          The issue has been emailed:

          • Time sent: 08/Mar/16 8:30 AM
          • To: juan.cabello@aeorum.com
          • with subject: *(HELC-1300) Fiware-ISSUE:: Instance creation *

          Hi, you were asked to retry on February 22nd with the email below:
          ___________
          Pasquale Andriani has emailed this issue - 22/Feb/16 3:50 PM
          From: coaches-help-desk-jira@fi-ware.org
          Recipients (To): juan@aeorum.com
          Subject: (HELC-1261) [Fiware-incense-coaching] INCENSe 2nd A.P.- Issue
          Body: Hi, may you try again to create a blueprint instance?
          Network problems in Spain2 has been fixed now.

          Please report back your results.

          Kind regards,
          P.
          ___________

          But nothing was answered, so I assumed that the issue was solved.
          I'm going to involve again the FIWARE Lab node owner to help you.
          Regards,
          P.

          Show
          pandriani Pasquale Andriani added a comment - The issue has been emailed: Time sent: 08/Mar/16 8:30 AM To: juan.cabello@aeorum.com with subject: *( HELC-1300 ) Fiware-ISSUE:: Instance creation * Hi, you were asked to retry on February 22nd with the email below: ___________ Pasquale Andriani has emailed this issue - 22/Feb/16 3:50 PM From: coaches-help-desk-jira@fi-ware.org Recipients (To): juan@aeorum.com Subject: ( HELC-1261 ) [Fiware-incense-coaching] INCENSe 2nd A.P.- Issue Body: Hi, may you try again to create a blueprint instance? Network problems in Spain2 has been fixed now. Please report back your results. Kind regards, P. ___________ But nothing was answered, so I assumed that the issue was solved. I'm going to involve again the FIWARE Lab node owner to help you. Regards, P.
          Hide
          fw.ext.user FW External User added a comment -

          Thank you.

          Best regards.

          Darme de baja | Aviso Legal [1] | Política de Privacidad [1]

          En cumplimiento de la Ley de Servicios de la Sociedad de la Información
          y de correo Electrónico y, de la Ley Orgánica sobre Protección de Datos,
          le comunicamos que su dirección de correo electrónico forma parte de un
          fichero automatizado con la finalidad de mantener relaciones
          profesionales y/o comerciales. Le informamos que la legislación vigente
          prohíbe el uso, divulgación o copia del contenido del presente mensaje
          por persona distinta del destinatario sin autorización previa. Si Ud. no
          es el destinatario de este mensaje o lo ha recibido por error, le
          agradeceríamos que nos lo comunicara y que procediera a destruirlo.
          Además le recordamos que no está autorizado a usar, imprimir, copiar o
          difundir este mensaje. Si lo desea puede ejercer sus derechos de
          acceso, rectificación, oposición y cancelación de sus datos,
          dirigiéndose por escrito al Responsable del Fichero, AEORUM ESPAÑA,
          S.L., con domicilio en C/ Severo Ochoa, 4.Edificio de Estudios
          Universitarios 29590 - Campanillas - Málaga o, mediante correo-e a la
          dirección, protecciondedatos@aeorum.com Igualmente, si no desea recibir
          más propuestas comerciales de nuestra empresa, responda a este mismo
          correo con el asunto Borrar.

          This message can contain confidential information and is directed
          exclusively to its addressee. We inform you that the legislation
          prohibits to use, spreading or copy the content of the present message
          by person different from the addressee without previous authorization.
          Pursuant to the established in the Organic Law 15/1999, of December 13,
          about Protection of Information of Personal Character and regulations of
          development, we inform that your personal information will be treated
          and remain incorporated in a file which holder is AEORUM ESPAÑA, S.L.
          The purpose of the above mentioned file is the correct management of the
          requested service and of the commercial relation between you and AEORUM
          ESPAÑA, S,L. You have 30 days to inform AEORUM ESPAÑA, S.L. in case that
          you do not want that your personal information be included in this
          file. Otherwise, the Organic Law 15/1999 established that you permit
          this use. You can exercise the right of revocation, rectify or check
          about your personal information, according to the procedure established
          by the Organic Law 15/1999, sending a letter to C/ Severo Ochoa,
          4.Edificio de Estudios Universitarios 29590 - Campanillas - Málaga, or
          email to protecciondedatos@aeorum.com

          Copyright (c) 2015 AEORUM ESPAÑA, S.L, All rights reserved.

          [2] [3] [4]

          Links:
          ------
          [1] http://www.aeorum.com
          [2] https://www.facebook.com/aeorumes
          [3] https://www.linkedin.com/company/5026979
          [4] https://twitter.com/aeorum

          Show
          fw.ext.user FW External User added a comment - Thank you. Best regards. – Darme de baja | Aviso Legal [1] | Política de Privacidad [1] En cumplimiento de la Ley de Servicios de la Sociedad de la Información y de correo Electrónico y, de la Ley Orgánica sobre Protección de Datos, le comunicamos que su dirección de correo electrónico forma parte de un fichero automatizado con la finalidad de mantener relaciones profesionales y/o comerciales. Le informamos que la legislación vigente prohíbe el uso, divulgación o copia del contenido del presente mensaje por persona distinta del destinatario sin autorización previa. Si Ud. no es el destinatario de este mensaje o lo ha recibido por error, le agradeceríamos que nos lo comunicara y que procediera a destruirlo. Además le recordamos que no está autorizado a usar, imprimir, copiar o difundir este mensaje. Si lo desea puede ejercer sus derechos de acceso, rectificación, oposición y cancelación de sus datos, dirigiéndose por escrito al Responsable del Fichero, AEORUM ESPAÑA, S.L., con domicilio en C/ Severo Ochoa, 4.Edificio de Estudios Universitarios 29590 - Campanillas - Málaga o, mediante correo-e a la dirección, protecciondedatos@aeorum.com Igualmente, si no desea recibir más propuestas comerciales de nuestra empresa, responda a este mismo correo con el asunto Borrar. This message can contain confidential information and is directed exclusively to its addressee. We inform you that the legislation prohibits to use, spreading or copy the content of the present message by person different from the addressee without previous authorization. Pursuant to the established in the Organic Law 15/1999, of December 13, about Protection of Information of Personal Character and regulations of development, we inform that your personal information will be treated and remain incorporated in a file which holder is AEORUM ESPAÑA, S.L. The purpose of the above mentioned file is the correct management of the requested service and of the commercial relation between you and AEORUM ESPAÑA, S,L. You have 30 days to inform AEORUM ESPAÑA, S.L. in case that you do not want that your personal information be included in this file. Otherwise, the Organic Law 15/1999 established that you permit this use. You can exercise the right of revocation, rectify or check about your personal information, according to the procedure established by the Organic Law 15/1999, sending a letter to C/ Severo Ochoa, 4.Edificio de Estudios Universitarios 29590 - Campanillas - Málaga, or email to protecciondedatos@aeorum.com Copyright (c) 2015 AEORUM ESPAÑA, S.L, All rights reserved. [2] [3] [4] Links: ------ [1] http://www.aeorum.com [2] https://www.facebook.com/aeorumes [3] https://www.linkedin.com/company/5026979 [4] https://twitter.com/aeorum
          Hide
          pandriani Pasquale Andriani added a comment -

          The issue has been emailed:

          • Time sent: 16/Mar/16 3:50 PM
          • To: juan.cabello@aeorum.com
          • with subject: *(HELC-1300) Fiware-ISSUE:: Instance creation *

          Dear Juan,
          may you report back whether you are still having this problem?

          I'm going to close the ticket soon if you do not reply.

          Regards,
          P.

          Show
          pandriani Pasquale Andriani added a comment - The issue has been emailed: Time sent: 16/Mar/16 3:50 PM To: juan.cabello@aeorum.com with subject: *( HELC-1300 ) Fiware-ISSUE:: Instance creation * Dear Juan, may you report back whether you are still having this problem? I'm going to close the ticket soon if you do not reply. Regards, P.

            People

            • Assignee:
              pandriani Pasquale Andriani
              Reporter:
              fw.ext.user FW External User
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: