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  1. Help-Coaches-Desk
  2. HELC-1267

FIWARE.Request.Coach.CreatiFI.General Support #429: Content Optimization SE: public instance down

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Component/s: CreatiFI
        • Labels:
          None

          Description

          Hi,

          an applicant is trying to use the Filab instance of Content Optimization
          SE, as the SE owner has recommended.

          However, it seems to be down. It should be in this address:
          http://195.220.224.14:4444/

          Thanks!

          Marc Palau
          i2CAT - Software Engineering Group

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-creatifi-coaching@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-creatifi-coaching
          [Created via e-mail received from: Marc Palau <marc.palau@i2cat.net>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELP-5922 FIWARE.Request.Lab.General Support #429: Content Optimization SE: public instance down

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              fw.ext.user FW External User created issue -
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Component/s CreatiFI [ 10357 ]
              backlogmanager Backlog Manager made changes -
              Assignee Silvio Cretti [ silvio.cretti ]
              silviocretti Silvio Cretti made changes -
              Component/s _LAB_ [ 11401 ]
              backlogmanager Backlog Manager made changes -
              Link This issue relates to HELP-5922 [ HELP-5922 ]
              backlogmanager Backlog Manager made changes -
              Component/s _LAB_ [ 11401 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              The issue has been emailed:

              • Time sent: 19/Feb/16 9:29 AM
              • To: fiware-creatifi-coaching@lists.fi-ware.org
              • with subject: *(HELC-1267) [Fiware-creatifi-coaching] [CreatiFi Helsinki Hub] General Support #429: Content Optimization SE: public instance down *

              Dear Marc,
              following the FIWARE LAab owner reply
              BR

              *****************************************
              Dear Marc,
              we've just verified that the issue is not related to the cloud infrastructure: the VM is up and running, but the port 4444 is not open.
              I've forwarded the issue to the Content Optimization SE responsible, in order to restore the service that is currently down.
              We'll contact you soon.
              Best regards
              Marco
              ***********************

              Show
              silviocretti Silvio Cretti added a comment - The issue has been emailed: Time sent: 19/Feb/16 9:29 AM To: fiware-creatifi-coaching@lists.fi-ware.org with subject: *( HELC-1267 ) [Fiware-creatifi-coaching] [CreatiFi Helsinki Hub] General Support #429: Content Optimization SE: public instance down * Dear Marc, following the FIWARE LAab owner reply BR ***************************************** Dear Marc, we've just verified that the issue is not related to the cloud infrastructure: the VM is up and running, but the port 4444 is not open. I've forwarded the issue to the Content Optimization SE responsible, in order to restore the service that is currently down. We'll contact you soon. Best regards Marco ***********************
              silviocretti Silvio Cretti made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              The issue has been emailed:

              • Time sent: 22/Feb/16 1:32 PM
              • To: fiware-creatifi-coaching@lists.fi-ware.org
              • with subject: *(HELC-1267) [Fiware-creatifi-coaching] [CreatiFi Helsinki Hub] General Support #429: Content Optimization SE: public instance down *

              DEar Marc,
              following the FIWARE Lab owner reply:

              *****************
              Dear Marc,
              the service should work now.
              Please, try again and let us know if everything works fine.
              Best regards
              Marco

              Show
              silviocretti Silvio Cretti added a comment - The issue has been emailed: Time sent: 22/Feb/16 1:32 PM To: fiware-creatifi-coaching@lists.fi-ware.org with subject: *( HELC-1267 ) [Fiware-creatifi-coaching] [CreatiFi Helsinki Hub] General Support #429: Content Optimization SE: public instance down * DEar Marc, following the FIWARE Lab owner reply: ***************** Dear Marc, the service should work now. Please, try again and let us know if everything works fine. Best regards Marco
              silviocretti Silvio Cretti made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              silviocretti Silvio Cretti made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-creatifi-coaching] [CreatiFi Helsinki Hub] General Support #429: Content Optimization SE: public instance down FIWARE.Request.Coach.CreatiFI.General Support #429: Content Optimization SE: public instance down
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		21h 21m 1 Silvio Cretti 19/Feb/16 9:29 AM
              In Progress In Progress Answered Answered
              		4d 5h 32m 1 Silvio Cretti 23/Feb/16 3:02 PM
              Answered Answered Closed Closed
              		1s 1 Silvio Cretti 23/Feb/16 3:02 PM

                People

                • Assignee:
                  silviocretti Silvio Cretti
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: