Hi,

The applicant with the previous ticket at jira (closed -
https://jira.fiware.org/browse/HELC-1055) and redmine (closed -
http://techsupport.creatifi.eu/issues/414) has reopened the issue.

Here is the message:

*I'm reopening this issue, it took eight days to get an answer and then you
close it after two days...*

*"We're running our own instance of KeyRock and it's been working great but
we've now *
*run into this problem: libMagickCore.so.2: cannot open shared object file:
No such file or directory ... RMagick2.so (LoadError)"*

It's not solved, it persists.

You told us:

*"It looks like an error in the old IdM version (the Ruby on Rails one)
https://github.com/ging/fi-ware-idm-deprecated
<https://github.com/ging/fi-ware-idm-deprecated>.*

Check this link, it might be of some help:
*http://stackoverflow.com/questions/16684544/libmagickcore-so-4-cannot-open-shared-object-file-no-such-file-or-directory
<http://stackoverflow.com/questions/16684544/libmagickcore-so-4-cannot-open-shared-object-file-no-such-file-or-directory>"*

*We're already aware of the problem being Keyrock and the first thing we
did was looking for solutions on StackOverflow.*

*You say "old IdM" version, but the GE provider is still responsible to
support it and we would like proper support.*

*This is important for us since it´s what validates our project in call 2,
we now had to circumvent everything.*

Thank you for taking this issue seriously.

KR,
--------------------------------------------------------

Gerard Castillo Lasheras
Enginyer de Projectes
Fundació i2CAT - Unitat Audiovisual
SkypeID: gerardcl85
Telf.: +34.93.553.26.30 (530)
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