Dear coachers

We have received the following issue:

Hello!

I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:

We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
which has very strict deadlines for project reporting. So our problem is really URGENT.

I am attaching you the e-mail he received from your system regarding his account:

Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?

This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.

Please get in touch with me as soon as possible and give me instructions how to proceed.

Thank you in advance!

Looking forward to your e-mail.

Regards,

Thanks for your help.

Best Regards

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[Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]