[HELC-1034] FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue - JIRA

Details

Type: extRequest
Status: Closed
Priority: Major
Resolution: Done
Component/s: FRACTALS
Labels:
None

Description

Dear coachers

We have received the following issue:

Hello!

I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:

We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
which has very strict deadlines for project reporting. So our problem is really URGENT.

I am attaching you the e-mail he received from your system regarding his account:

Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?

This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.

Please get in touch with me as soon as possible and give me instructions how to proceed.

Thank you in advance!

Looking forward to your e-mail.

Regards,

Thanks for your help.

Best Regards

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

_______________________________________________
Fiware-fractals-coaching mailing list
Fiware-fractals-coaching@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
[Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]

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Attachments

Valentin Naumov account info mail.docx

15/Sep/15 3:45 PM

13 kB

FW External User

fiware lab account.png

195 kB

15/Sep/15 3:45 PM

Issue Links

relates to

HELP-5199 FIWARE.Request.Lab.Spain.FRACTALS.Nemetschek.FILABCommunityAccountIssue.

Closed

Activity

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FW External User created issue - 15/Sep/15 3:45 PM

ilknur chulani made changes - 16/Sep/15 12:34 PM

Field	Original Value	New Value
Component/s		FRACTALS [ 10365 ]

ilknur chulani made changes - 16/Sep/15 12:34 PM

Assignee

ilknur chulani [ ilknur.chulani ]

ilknur chulani made changes - 16/Sep/15 12:34 PM

Status

Open [ 1 ]

In Progress [ 3 ]

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ilknur chulani added a comment - 16/Sep/15 12:35 PM - edited

Dear Javier,

As I understand:
1- They already have a community account for Nemetschek, correct? Could you give us the name of the id with community account?
2- The personal account for vnaoumov@nemetschek.bg<vnaoumov@nemetschek.bg> has expired, correct?

If this is the case, one easy way to solve this issue is:

1- login with the community
2- go to the cloud portal
3- Add the account for Valentin and other team members to the “cloud organization” for the company community account.
See detailed guide here: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F

Note: Since Valentin’s Fiware lab account has already expired, you may need to create a new account first, using the “signup” button on the Fiware Lab account page:
https://account.lab.fiware.org/

Hope this helps, let us know if you still need pointers.

Kind regards,

ilknur

Show

ilknur chulani added a comment - 16/Sep/15 12:35 PM - edited Dear Javier, As I understand: 1- They already have a community account for Nemetschek, correct? Could you give us the name of the id with community account? 2- The personal account for vnaoumov@nemetschek.bg< vnaoumov@nemetschek.bg > has expired, correct? If this is the case, one easy way to solve this issue is: 1- login with the community 2- go to the cloud portal 3- Add the account for Valentin and other team members to the “cloud organization” for the company community account. See detailed guide here: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F Note: Since Valentin’s Fiware lab account has already expired, you may need to create a new account first, using the “signup” button on the Fiware Lab account page: https://account.lab.fiware.org/ Hope this helps, let us know if you still need pointers. Kind regards, ilknur

ilknur chulani made changes - 16/Sep/15 12:36 PM

Status

In Progress [ 3 ]

Answered [ 10104 ]

ilknur chulani made changes - 16/Sep/15 12:36 PM

Resolution		Done [ 10000 ]
Status	Answered [ 10104 ]	Closed [ 6 ]

Backlog Manager made changes - 30/Sep/15 6:38 PM

Summary

[Fiware-fractals-coaching] [Fractals] FILAB account issue

FIWARE.Request.Coach.FRACTALS.FILAB account issue

ilknur chulani made changes - 07/Oct/15 11:41 AM

Summary

FIWARE.Request.Coach.FRACTALS.FILAB account issue

FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue

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FW External User added a comment - 04/Nov/15 8:59 AM - edited

Dear Ilknur

It seems the problem is not solved. Below an mail we have received:

Hello!

We still don't have access to our servers (already more than ten days).
Please provide me ASAP with information what should we do so that we can have access to the new node center and to our resources.

Regards,

Any help would be greatly appreciated.

Thanks.

Show

FW External User added a comment - 04/Nov/15 8:59 AM - edited Dear Ilknur It seems the problem is not solved. Below an mail we have received: Hello! We still don't have access to our servers (already more than ten days). Please provide me ASAP with information what should we do so that we can have access to the new node center and to our resources. Regards, Any help would be greatly appreciated. Thanks. BR

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ilknur chulani added a comment - 04/Nov/15 1:29 PM

Dear Javier,

I did not hear back from the Nemetschek team to my questions on September 16.

Do you know if they were able to follow the steps I mentioned in my previous reply? i.e. add Valentin's id to the cloud organization for Tanya? If they added his id to the community account in a timely manner, they should not have had any issues.

But if they did not add Valentin's id to the community account in a timely manner, his trial account may have been downgraded to basic account. In that case, his resources (VMs, data, etc) must have been deleted some time in September, and it may not be possible to recover them.

Best regards,

ilknur

Show

ilknur chulani added a comment - 04/Nov/15 1:29 PM Dear Javier, I did not hear back from the Nemetschek team to my questions on September 16. Do you know if they were able to follow the steps I mentioned in my previous reply? i.e. add Valentin's id to the cloud organization for Tanya? If they added his id to the community account in a timely manner, they should not have had any issues. But if they did not add Valentin's id to the community account in a timely manner, his trial account may have been downgraded to basic account. In that case, his resources (VMs, data, etc) must have been deleted some time in September, and it may not be possible to recover them. Best regards, ilknur

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ilknur chulani added a comment - 04/Nov/15 2:22 PM

The issue has been emailed:

Time sent: 04/Nov/15 2:22 PM
To: javier.romero@atos.net
with subject: *(~~HELC-1034~~) FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue *

Dear Javier,

I did not hear back from the Nemetschek team to my questions on September 16.

Best regards,

ilknur

Show

ilknur chulani added a comment - 04/Nov/15 2:22 PM The issue has been emailed: Time sent: 04/Nov/15 2:22 PM To: javier.romero@atos.net with subject: *( HELC-1034 ) FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue * Dear Javier, I did not hear back from the Nemetschek team to my questions on September 16. Do you know if they were able to follow the steps I mentioned in my previous reply? i.e. add Valentin's id to the cloud organization for Tanya? If they added his id to the community account in a timely manner, they should not have had any issues. But if they did not add Valentin's id to the community account in a timely manner, his trial account may have been downgraded to basic account. In that case, his resources (VMs, data, etc) must have been deleted some time in September, and it may not be possible to recover them. Best regards, ilknur

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FW External User added a comment - 05/Nov/15 9:11 AM

Dear Ilknur

Response received from Nemetschek

Hello!

We followed all the steps you gave us, but still this was any help for us. We have added Valentin's id to the community account at the beginning of our project (same as all other accounts we have) and he had access to all the resources of the organization (normally as all other accounts we have) but after a few months he received notification that his account is expiring. So after a while longer his account expired and now he is not able to restore it.

We have not been able to give access to Valentin since then.

Best regards,

Show

FW External User added a comment - 05/Nov/15 9:11 AM Dear Ilknur Response received from Nemetschek Hello! We followed all the steps you gave us, but still this was any help for us. We have added Valentin's id to the community account at the beginning of our project (same as all other accounts we have) and he had access to all the resources of the organization (normally as all other accounts we have) but after a few months he received notification that his account is expiring. So after a while longer his account expired and now he is not able to restore it. We have not been able to give access to Valentin since then. Best regards, BR

ilknur chulani made changes - 05/Nov/15 9:23 AM

Resolution	Done [ 10000 ]
Status	Closed [ 6 ]	In Progress [ 3 ]

ilknur chulani made changes - 05/Nov/15 9:23 AM

Component/s

_LAB_ [ 11401 ]

Backlog Manager made changes - 05/Nov/15 9:29 AM

Link

This issue relates to ~~HELP-5199~~ [ ~~HELP-5199~~ ]

Backlog Manager made changes - 05/Nov/15 9:29 AM

Component/s

_LAB_ [ 11401 ]

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ilknur chulani added a comment - 05/Nov/15 9:46 AM

The issue has been emailed:

Time sent: 05/Nov/15 9:46 AM
To: javier.romero@atos.net
with subject: *(~~HELC-1034~~) FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue *

Dear Javier,

I opened a ticket at the LAB help desk, and assigned it to the Spanish node team. You can view it here:
https://jira.fiware.org/browse/HELP-5199

In the meanwhile, could you double check something for me? Based on their community account request on our system, I am guessing the original community account was requested for tanya (tpeneva@nemetschek.bg ) on the Budapest node, then Valentin's account (from spanish node) was added to the cloud organization for Tanya's Budapest community account.
Could you kindly confirm these details with the Nemetschek team please?

Thanks,

ilknur

Show

ilknur chulani added a comment - 05/Nov/15 9:46 AM The issue has been emailed: Time sent: 05/Nov/15 9:46 AM To: javier.romero@atos.net with subject: *( HELC-1034 ) FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue * Dear Javier, I opened a ticket at the LAB help desk, and assigned it to the Spanish node team. You can view it here: https://jira.fiware.org/browse/HELP-5199 In the meanwhile, could you double check something for me? Based on their community account request on our system, I am guessing the original community account was requested for tanya (tpeneva@nemetschek.bg ) on the Budapest node, then Valentin's account (from spanish node) was added to the cloud organization for Tanya's Budapest community account. Could you kindly confirm these details with the Nemetschek team please? Thanks, ilknur

ilknur chulani made changes - 05/Nov/15 9:50 AM

Link

This issue relates to FLUA-506 [ FLUA-506 ]

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ilknur chulani added a comment - 17/Nov/15 11:24 AM

Contacted Tanya directly in the lab ticket ~~HELP-5199~~ to get more direct communication with the SME.

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ilknur chulani added a comment - 17/Nov/15 11:24 AM Contacted Tanya directly in the lab ticket HELP-5199 to get more direct communication with the SME.

ilknur chulani made changes - 17/Nov/15 11:24 AM

Status

In Progress [ 3 ]

Answered [ 10104 ]

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ilknur chulani added a comment - 30/Nov/15 10:19 AM

The node team closed the HELP ticket today due to lack of response from the user.

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ilknur chulani added a comment - 30/Nov/15 10:19 AM The node team closed the HELP ticket today due to lack of response from the user.

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ilknur chulani added a comment - 30/Nov/15 10:50 AM

Will close the HELC ticket also for now, following up with the user offline.

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ilknur chulani added a comment - 30/Nov/15 10:50 AM Will close the HELC ticket also for now, following up with the user offline.

ilknur chulani made changes - 30/Nov/15 10:50 AM

Resolution		Done [ 10000 ]
Status	Answered [ 10104 ]	Closed [ 6 ]

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open

In Progress

20h 49m

ilknur chulani

16/Sep/15 12:34 PM

Closed

In Progress

49d 21h 47m

ilknur chulani

05/Nov/15 9:23 AM

In Progress

Answered

12d 2h 3m

ilknur chulani

17/Nov/15 11:24 AM

Answered

Closed

12d 23h 25m

ilknur chulani

30/Nov/15 10:50 AM

People

Assignee:

ilknur chulani

Reporter:

FW External User

Votes:

0 Vote for this issue

Watchers:

2 Start watching this issue

Dates

Created:

15/Sep/15 3:45 PM

Updated:

30/Nov/15 10:50 AM

Resolved:

30/Nov/15 10:50 AM

Agile

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