Hello,

My skype ID is doubledc.

When can this be solved?

Best regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org>
Beantwoorden - Aan: "jira-help-desk@fi-ware.org" <jira-help-desk@fi-ware.org>
Datum: dinsdag 7 juni 2016 11:33
Aan: Dennis De Cock <dennis@decockict.be>
CC: "karen@scool.be" <karen@scool.be>
Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Zurich Node Helpdesk - Today 11:32 AM

------------------

The issue has been emailed: \\

- Time sent: *07/Jun/16 11:32 AM*

- To: *dennis@decockict.be*

- with subject: *(HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance *

----

Hi Dennis,

Could you email your skype id to my email addr murp@zhaw.ch and we will set up a skype call.

BR,

Seán.

FW External User - Friday 12:00 PM

------------------

Comment by dennis@decockict.be :

Hello,

I think a skype meeting will ben ice because a new server cannot be staged.

We need help. Or is it possible for you to add a server for us?

Best regards

Dennis De Cock

[cid:image001.png@01D1BD8F.2D9F6990]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Van: Help-Desk <jira-help-desk@fi-ware.org>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org" <jira-help-desk@fi-ware.org>

Datum: donderdag 2 juni 2016 14:57

Aan: Dennis De Cock <dennis@decockict.be>

CC: "karen@scool.be" <karen@scool.be>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Zurich Node Helpdesk - Today 2:56 PM

------------------

The issue has been emailed: \\

- Time sent: *02/Jun/16 2:56 PM*

- To: *dennis@decockict.be*<mailto:*dennis@decockict.be*>

- with subject: *(HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance *

----

Hi Dennis,

We could successfully reproduce launch the blueprint you were trying to create but with few modifications - we had to change the flavor size from tiny to small.

Also, there was an issue yesterday where our VMs could not connect to the application server; so that's why blueprint creation was failing.

Note that there is still an issue where blueprints with python2.7 are not launched successfully.

BR,

Bruno.

Zurich Node Helpdesk - Yesterday 2:40 PM

------------------

The issue has been emailed: \\

- Time sent: *01/Jun/16 2:40 PM*

- To: *dennis@decockict.be*<mailto:*dennis@decockict.be*>

- with subject: *(HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance *

----

Hi Dennis,

Sorry to hear you're having some difficulty with our node.

We have just observed some issues with the blueprints - we need to contact some of our colleagues to debug this.

You say you need a server today - you should be able to launch a

VM on our node without any problem.

For quicker issue resolution, you could contact me on murp@zhaw.ch<mailto:murp@zhaw.ch>

and we could set up a quick skype session if necessary.

BR,

Seán.

FW External User - Yesterday 10:47 AM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be> :

Guys,

I need a server today, also a working CEP machine.

How can this be solved?

Best regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Datum: woensdag 1 juni 2016 10:45

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be>>

CC: "karen@scool.be<mailto:karen@scool.be>" <karen@scool.be<mailto:karen@scool.be>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 10:44 AM

------------------

Dear Dennis,

your information appears to be correct.

I've forwarded your request to the Zurich region support team.

We'll get back to you soon.

Best regards

Marco

FW External User - Yesterday 8:49 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be> :

Hello,

I am sorry, but I can not see any project nor tenant ID…

Screenshot attached…

The only ID I can see is: Info: Connected to project Karen Mouws cloud (ID 56af8564fc3e46b686b6d6c00a0f77e0)

Can you please advise me exactly where to search??

Sorry, but the first steps with this platform are far from user friendly to be honest…

Regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E>>

Datum: dinsdag 31 mei 2016 17:33

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be%3E>>

CC: "karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>" <karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Yesterday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Yesterday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be<mailto:dennis@decockict.be%3E%3Cmailto:dennis@decockict.be>> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be>)<mailto:karen@scool.be)<mailto:karen@scool.be%3E)%3Cmailto:karen@scool.be)><mailto:karen@scool.be%3E%3Cmailto:karen@scool.be%3E)%3Cmailto:karen@scool.be)%3Cmailto:karen@scool.be%3E)%3Cmailto:karen@scool.be)%3E>>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E><mailto:jira-help-desk@fi-ware.org%3E%3Cmailto:jira-help-desk@fi-ware.org%3E%3Cmailto:jira-help-desk@fi-ware.org%3E%3E>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be%3E><mailto:dennis@decockict.be%3E%3Cmailto:dennis@decockict.be%3E%3Cmailto:dennis@decockict.be%3E%3E>>

CC: "karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E><mailto:karen@scool.be%3E%3Cmailto:karen@scool.be%3E%3Cmailto:karen@scool.be%3E%3E>" <karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E><mailto:karen@scool.be%3E%3Cmailto:karen@scool.be%3E%3Cmailto:karen@scool.be%3E%3E>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

When I launch this I immediatly get the following:

Thanks for your fast help!

Best regards,

Dennis De Cock

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

When I launch this I immediatly get the following:

Thanks for your fast help!

Best regards,

Dennis De Cock

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Monday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Monday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be>)<mailto:karen@scool.be)<mailto:karen@scool.be%3E)%3Cmailto:karen@scool.be)>>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be%3E>>

CC: "karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>" <karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

When I launch this I immediatly get the following:

Thanks for your fast help!

Best regards,

Dennis De Cock

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Monday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120%3E>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120%3E>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120%3E>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 10:44 AM

------------------

Dear Dennis,

your information appears to be correct.

I've forwarded your request to the Zurich region support team.

We'll get back to you soon.

Best regards

Marco

FW External User - Tuesday 8:49 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be> :

Hello,

I am sorry, but I can not see any project nor tenant ID…

Screenshot attached…

The only ID I can see is: Info: Connected to project Karen Mouws cloud (ID 56af8564fc3e46b686b6d6c00a0f77e0)

Can you please advise me exactly where to search??

Sorry, but the first steps with this platform are far from user friendly to be honest…

Regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Datum: dinsdag 31 mei 2016 17:33

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be>>

CC: "karen@scool.be<mailto:karen@scool.be>" <karen@scool.be<mailto:karen@scool.be>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Yesterday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Yesterday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be>)<mailto:karen@scool.be)<mailto:karen@scool.be%3E)%3Cmailto:karen@scool.be)>>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be%3E>>

CC: "karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>" <karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

When I launch this I immediatly get the following:

Thanks for your fast help!

Best regards,

Dennis De Cock

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120%3E>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120%3E>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120%3E>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Tuesday 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Monday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Monday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be>)<mailto:karen@scool.be)>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be>>

CC: "karen@scool.be<mailto:karen@scool.be>" <karen@scool.be<mailto:karen@scool.be>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120%3E>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120%3E>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120%3E>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Monday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<mailto:Fiware-lab-help@lists.fiware.org>) instead of the old one.

Zurich Node Helpdesk - Thursday 2:56 PM

------------------

The issue has been emailed: \\

- Time sent: *02/Jun/16 2:56 PM*

- To: *dennis@decockict.be*

- with subject: *(HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance *

----

Hi Dennis,

We could successfully reproduce launch the blueprint you were trying to create but with few modifications - we had to change the flavor size from tiny to small.

Also, there was an issue yesterday where our VMs could not connect to the application server; so that's why blueprint creation was failing.

Note that there is still an issue where blueprints with python2.7 are not launched successfully.

BR,

Bruno.

Zurich Node Helpdesk - Wednesday 2:40 PM

------------------

The issue has been emailed: \\

- Time sent: *01/Jun/16 2:40 PM*

- To: *dennis@decockict.be*

- with subject: *(HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance *

----

Hi Dennis,

Sorry to hear you're having some difficulty with our node.

We have just observed some issues with the blueprints - we need to contact some of our colleagues to debug this.

You say you need a server today - you should be able to launch a

VM on our node without any problem.

For quicker issue resolution, you could contact me on murp@zhaw.ch

and we could set up a quick skype session if necessary.

BR,

Seán.

FW External User - Wednesday 10:47 AM

------------------

Comment by dennis@decockict.be :

Guys,

I need a server today, also a working CEP machine.

How can this be solved?

Best regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org" <jira-help-desk@fi-ware.org>

Datum: woensdag 1 juni 2016 10:45

Aan: Dennis De Cock <dennis@decockict.be>

CC: "karen@scool.be" <karen@scool.be>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 10:44 AM

------------------

Dear Dennis,

your information appears to be correct.

I've forwarded your request to the Zurich region support team.

We'll get back to you soon.

Best regards

Marco

FW External User - Yesterday 8:49 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be> :

Hello,

I am sorry, but I can not see any project nor tenant ID…

Screenshot attached…

The only ID I can see is: Info: Connected to project Karen Mouws cloud (ID 56af8564fc3e46b686b6d6c00a0f77e0)

Can you please advise me exactly where to search??

Sorry, but the first steps with this platform are far from user friendly to be honest…

Regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Datum: dinsdag 31 mei 2016 17:33

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be>>

CC: "karen@scool.be<mailto:karen@scool.be>" <karen@scool.be<mailto:karen@scool.be>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Yesterday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Yesterday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be>)<mailto:karen@scool.be)<mailto:karen@scool.be%3E)%3Cmailto:karen@scool.be)>>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org><mailto:jira-help-desk@fi-ware.org%3E>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be><mailto:dennis@decockict.be><mailto:dennis@decockict.be%3E>>

CC: "karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>" <karen@scool.be<mailto:karen@scool.be><mailto:karen@scool.be><mailto:karen@scool.be%3E>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

When I launch this I immediatly get the following:

Thanks for your fast help!

Best regards,

Dennis De Cock

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120%3E>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120%3E>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120%3E>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Monday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Monday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be>)<mailto:karen@scool.be)>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be>>

CC: "karen@scool.be<mailto:karen@scool.be>" <karen@scool.be<mailto:karen@scool.be>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120%3E>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120%3E>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120%3E>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Monday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<mailto:Fiware-lab-help@lists.fiware.org>) instead of the old one.

Marco Cipriani - Wednesday 10:44 AM

------------------

Dear Dennis,

your information appears to be correct.

I've forwarded your request to the Zurich region support team.

We'll get back to you soon.

Best regards

Marco

FW External User - 31/May/16 8:49 PM

------------------

Comment by dennis@decockict.be :

Hello,

I am sorry, but I can not see any project nor tenant ID…

Screenshot attached…

The only ID I can see is: Info: Connected to project Karen Mouws cloud (ID 56af8564fc3e46b686b6d6c00a0f77e0)

Can you please advise me exactly where to search??

Sorry, but the first steps with this platform are far from user friendly to be honest…

Regards,

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org" <jira-help-desk@fi-ware.org>

Datum: dinsdag 31 mei 2016 17:33

Aan: Dennis De Cock <dennis@decockict.be>

CC: "karen@scool.be" <karen@scool.be>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - Yesterday 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - Yesterday 3:02 PM

------------------

Comment by dennis@decockict.be<mailto:dennis@decockict.be> :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be<mailto:karen@scool.be>)<mailto:karen@scool.be)>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Beantwoorden - Aan: "jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>" <jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>>

Datum: maandag 30 mei 2016 14:58

Aan: Dennis De Cock <dennis@decockict.be<mailto:dennis@decockict.be>>

CC: "karen@scool.be<mailto:karen@scool.be>" <karen@scool.be<mailto:karen@scool.be>>

Onderwerp: [FIWARE-JIRA] (HELP-6694) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------

Comments:

Marco Cipriani - Today 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120><mailto:image001.png@01D1BA76.1DDEC120%3E>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120><mailto:image002.png@01D1BA76.1DDEC120%3E>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120><mailto:image003.png@01D1BA76.1DDEC120%3E>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Marco Cipriani - Yesterday 2:57 PM

------------------

Dear Dennis,

in order to solve your problem, we need to know which node you are using and your tenant/project ID.

Best regards

Marco

------------------------

Issue id: HELP-6694

Description:

Hello,

I am experiencing problems staging a cloud VM from the blueprint instance.

I configured the following:

[cid:image001.png@01D1BA76.1DDEC120<mailto:image001.png@01D1BA76.1DDEC120>]

When I launch this I immediatly get the following:

[cid:image002.png@01D1BA76.1DDEC120<mailto:image002.png@01D1BA76.1DDEC120>]

Thanks for your fast help!

Best regards,

Dennis De Cock

[cid:image003.png@01D1BA76.1DDEC120<mailto:image003.png@01D1BA76.1DDEC120>]

Guido Gezellestraat 82

2630 Aartselaar

Telefoon: +32 3 290 34 80

http://www.decockict.be

Cloud software voor uw onderneming?

http://www.deskflow.eu

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.

Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<mailto:Fiware-lab-help@lists.fiware.org>) instead of the old one.

Marco Cipriani - 31/May/16 5:32 PM

------------------

Dear Dennis,

we didn't get a response from you about the information requested (the region that you are using and your tenant ID).

Watching your first snapshot, the region should be Zurich2.

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

If you will not provide this information in a short time, this trouble ticket will be closed.

Best regards

Marco

Marco Cipriani - 30/May/16 4:11 PM

------------------

Dear Dennis,

the node is the region that you are using (watching your first snapshot, it should be Zurich2 ).

You can find the tenant/project ID selecting "Info" under your project name (in the upper left) and, in the new window, you will see something like Tenant ID: 0000000000000000000000000000XYZ.

Best regards

Marco

FW External User - 30/May/16 3:02 PM

------------------

Comment by dennis@decockict.be :

Hello,

Where can I find this information?

I am using your platform as Karen Mouws (karen@scool.be)<mailto:karen@scool.be)>.

Node ID nor project ID can I find on the backend.

Thanks

Dennis

Van: Help-Desk <jira-help-desk@fi-ware.org>