We've detected a fiber cut in part of our infrastructure and we are working to solve it.

Sorry for the inconveniences.

Regards,
José Ignacio.


El 31/03/16 a las 14:23, Jose Benítez escribió:
Hello everyone,

I was able to connect to the machine, but now while working, it has shut down suddenly and I can no longer connect via ssh.
In the FIWARE cloud, the status is active and running, and I can trace the whole route to the machine.

I would appreciate your help again.

Thanks in advance

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El 29/3/2016, a las 13:57, Help-Desk <jira-help-desk@fi-ware.org> escribió:

I think you should be able to access you VM as usual.

Regards,
José Ignacio.

-------------------------------------------------------------------------------
José Ignacio Carretero Guarde created HELP-6210:
---------------------------------------------------

            Summary: [Fiware-tech-help] FIWARE LAB Instance shutdown and won't recover
                Key: HELP-6210
                URL: https://jira.fiware.org/browse/HELP-6210
            Project: Help-Desk
         Issue Type: extRequest
         Components: FIWARE-LAB-HELP
           Reporter: FW External User
           Assignee: José Ignacio Carretero Guarde


Hello,

Today I detected that I couldn't connect to my instance (130.206.125.211). When I went to the FIWARE LAB dashboard, I detected that the status of the machine was "SHUTDOWN", so I tried to activate, I found the following logs, where it's said that the HDD cannot be mounted. Could you please provide me a solution?

Thanks in advance

[    0.889343] usb 1-1: New USB device found, idVendor=0627, idProduct=0001
[    0.892732] usb 1-1: New USB device strings: Mfr=1, Product=3, SerialNumber=5
[    0.895630] usb 1-1: Product: QEMU USB Tablet
[    0.897705] usb 1-1: Manufacturer: QEMU
[    0.898841] usb 1-1: SerialNumber: 42
[    0.909173] input: QEMU QEMU USB Tablet as /devices/pci0000:00/0000:00:01.2/usb1/1-1/1-1:1.0/input/input2
[    0.913578] hid-generic 0003:0627:0001.0001: input,hidraw0: USB HID v0.01 Pointer [QEMU QEMU USB Tablet] on usb-0000:00:01.2-1/input0
[    1.284208] input: ImExPS/2 Generic Explorer Mouse as /devices/platform/i8042/serio1/input/input3
[    1.291135] md: Waiting for all devices to be available before autodetect
[    1.293999] md: If you don't use raid, use raid=noautodetect
[    1.295502] md: Autodetecting RAID arrays.
[    1.296681] md: Scanned 0 and added 0 devices.
[    1.297880] md: autorun ...
[    1.298840] md: ... autorun DONE.
[    1.299896] List of all partitions:
[    1.301005] No filesystem could mount root, tried:
[    1.302423] Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(0,0)
[    1.303418] CPU: 0 PID: 1 Comm: swapper/0 Not tainted 3.10.0-327.4.5.el7.x86_64 #1
[    1.303418] Hardware name: OpenStack Foundation OpenStack Nova, BIOS 1.7.5-20150310_111955-batsu 04/01/2014
[    1.303418]  ffffffff8184e990 00000000a4b256f8 ffff88007c77fd60 ffffffff8163515c
[    1.303418]  ffff88007c77fde0 ffffffff8162e9d7 ffffffff00000010 ffff88007c77fdf0
[    1.303418]  ffff88007c77fd90 00000000a4b256f8 00000000a4b256f8 ffff88007c77fe00
[    1.303418] Call Trace:
[    1.303418]  [] dump_stack+0x19/0x1b
[    1.303418]  [] panic+0xd8/0x1e7
[    1.303418]  [] mount_block_root+0x2a1/0x2b0
[    1.303418]  [] mount_root+0x53/0x56
[    1.303418]  [] prepare_namespace+0x13c/0x174
[    1.303418]  [] kernel_init_freeable+0x1f0/0x217
[    1.303418]  [] ? initcall_blacklist+0xb0/0xb0
[    1.303418]  [] ? rest_init+0x80/0x80
[    1.303418]  [] kernel_init+0xe/0xf0
[    1.303418]  [] ret_from_fork+0x58/0x90
[    1.303418]  [] ? rest_init+0x80/0x80


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-------------------------------------------------------------------------------
Comments:

FW External User - Yesterday 11:45 AM

Hello,

I did not receive any answer to this subject.
It is crucial to follow our implementation and we need support or feedback.

Thanks,

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Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-tech-help@lists.fiware.org) instead of the old one.
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------------------
José Ignacio Carretero Guarde - Today 10:32 AM

The issue has been emailed: \\
- Time sent: *29/Mar/16 10:32 AM*
- To: *jose@secmotic.com*
- Cc: *fernando.lopezaguilar@telefonica.com,joseignacio.carreteroguarde@telefonica.com ,henar.munozfrutos@telefonica.com *
- with subject: *(HELP-6210) [Fiware-tech-help] FIWARE LAB Instance shutdown and won't recover *
\\

----
Dear José,

This seems to be a CentOS / Red Hat bug which happens after a kernel update. We are working to find out a solution to this problem.

However, we've realized that the virtualized disk is ok and there seem to be no sign of data loss.

Regards,
José Ignacio.
------------------

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