Comment by joseignacio.carretero@fiware.org :

Hi,

You can access your VMs, youv cloud accounts, etc. Can you be more
specific and more descriptive on the resources you can't access to?

Thank you,
José Ignacio

El 23/01/17 a las 17:32, Pedro Fazenda escribió:
> Dear Sir,
>
> my email and fi-lab account is pedro.fazenda@etconcept.com.
>
> My account seams to be expired. Is this the reason why I cannot create
> datasets and access to many other functions, such as my inventory, my
> stock, etc?
>
> How and i renew my account?
>
> Best Regards.
> Pedro Fazenda
> ETConcept
>

Comment by joseignacio.carretero@fiware.org :

We should ask the enabler owners, then - But the reason should not be
and expired account.

Regards,
José Ignacio

El 23/01/17 a las 17:42, Pedro Fazenda escribió:
> Wow. That was fast
>
> I was reading some documentation on how to offer a dataset in the
> FIWARE Store. However, I cannot access some menus as explained in the
> documentation.
>
> For example, I don't have a Add Dataset button as explained here:
>
> (http://fiwaretourguide.readthedocs.io/en/latest/publishing-open-data-in-fiware/how-to-publish-open-datasets-in-ckan-2/)
>
> and I cannot find the Home menu as shown here:
>
> http://fiwaretourguide.readthedocs.io/en/latest/publishing-open-data-in-fiware/how-to-offer-datasets-including-context-information-through-the-wstore/offering-datasets-through-the-wstore-interface/
>
> Is this because my account seems to be expired?
>
> Current account type:community
> Started at:2015-09-21
> Duration:270 days
> Expires at:2016-06-17
>
> <https://account.lab.fiware.org/settings/#collapse-1>
> <https://account.lab.fiware.org/settings/#collapse-1>
>
>
> Thanks.
> Pedro Fazenda
>
>
>
> On 01/23/2017 04:36 PM, José Ignacio Carretero wrote:
>> Hi,
>>
>> You can access your VMs, youv cloud accounts, etc. Can you be more
>> specific and more descriptive on the resources you can't access to?
>>
>> Thank you,
>> José Ignacio
>>
>> El 23/01/17 a las 17:32, Pedro Fazenda escribió:
>>> Dear Sir,
>>>
>>> my email and fi-lab account is pedro.fazenda@etconcept.com.
>>>
>>> My account seams to be expired. Is this the reason why I cannot
>>> create datasets and access to many other functions, such as my
>>> inventory, my stock, etc?
>>>
>>> How and i renew my account?
>>>
>>> Best Regards.
>>> Pedro Fazenda
>>> ETConcept
>>>

Comment by pedro.fazenda@etconcept.com :

José Ignacio,

This is not a satisfactory answer. It adds absolutely no information and leaves me extremely frustrated.

Who should I contact? I am trying to read and follow the fiware documentation and tourgide:

http://fiwaretourguide.readthedocs.io/en/latest/connection-to-the-internet-of-things/introduction/

but it is full of broken links and things that do not work.

For example (there are many) where is the Cosmos portal (
(http://cosmos.lab.fiware.org/cosmos-gui/) ?

Is FIWARE still being supported? Or should we start searching for
alternative solutions for our IoT strategy?

Please advise.
Pedro Fazenda

On 01/24/2017 10:10 AM, Help-Desk wrote:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> FW External User - Today 11:09 AM
> ------------------
> Comment by joseignacio.carretero@fiware.org :
>
> We should ask the enabler owners, then - But the reason should not be
> and expired account.
>
> Regards,
> José Ignacio
>
>
> El 23/01/17 a las 17:42, Pedro Fazenda escribió:
>> Wow. That was fast
>>
>> I was reading some documentation on how to offer a dataset in the
>> FIWARE Store. However, I cannot access some menus as explained in the
>> documentation.
>>
>> For example, I don't have a Add Dataset button as explained here:
>>
>> (http://fiwaretourguide.readthedocs.io/en/latest/publishing-open-data-in-fiware/how-to-publish-open-datasets-in-ckan-2/)
>>
>> and I cannot find the Home menu as shown here:
>>
>> http://fiwaretourguide.readthedocs.io/en/latest/publishing-open-data-in-fiware/how-to-offer-datasets-including-context-information-through-the-wstore/offering-datasets-through-the-wstore-interface/
>>
>> Is this because my account seems to be expired?
>>
>> Current account type:community
>> Started at:2015-09-21
>> Duration:270 days
>> Expires at:2016-06-17
>>
>> <https://account.lab.fiware.org/settings/#collapse-1>
>> <https://account.lab.fiware.org/settings/#collapse-1>
>>
>>
>> Thanks.
>> Pedro Fazenda
>>
>>
>>
>> On 01/23/2017 04:36 PM, José Ignacio Carretero wrote:
>>> Hi,
>>>
>>> You can access your VMs, youv cloud accounts, etc. Can you be more
>>> specific and more descriptive on the resources you can't access to?
>>>
>>> Thank you,
>>> José Ignacio
>>>
>>> El 23/01/17 a las 17:32, Pedro Fazenda escribió:
>>>> Dear Sir,
>>>>
>>>> my email and fi-lab account is pedro.fazenda@etconcept.com.
>>>>
>>>> My account seams to be expired. Is this the reason why I cannot
>>>> create datasets and access to many other functions, such as my
>>>> inventory, my stock, etc?
>>>>
>>>> How and i renew my account?
>>>>
>>>> Best Regards.
>>>> Pedro Fazenda
>>>> ETConcept
>>>>
>
>
>
> FW External User - Yesterday 5:40 PM
> ------------------
> Comment by joseignacio.carretero@fiware.org :
>
> Hi,
>
> You can access your VMs, youv cloud accounts, etc. Can you be more
> specific and more descriptive on the resources you can't access to?
>
> Thank you,
> José Ignacio
>
> El 23/01/17 a las 17:32, Pedro Fazenda escribió:
>> Dear Sir,
>>
>> my email and fi-lab account is pedro.fazenda@etconcept.com.
>>
>> My account seams to be expired. Is this the reason why I cannot create
>> datasets and access to many other functions, such as my inventory, my
>> stock, etc?
>>
>> How and i renew my account?
>>
>> Best Regards.
>> Pedro Fazenda
>> ETConcept
>>
>
>
> ------------------------
> Issue id: HELP-8160
> Description:
> Dear Sir,
>
> my email and fi-lab account is pedro.fazenda@etconcept.com.
>
> My account seams to be expired. Is this the reason why I cannot create
> datasets and access to many other functions, such as my inventory, my
> stock, etc?
>
> How and i renew my account?
>
> Best Regards.
> Pedro Fazenda
> ETConcept
>

Comment by joseignacio.carretero@fiware.org :

Let's reflect this in the ticket, so, the person in charge of its
resolution can be aware of your urge.

Sorry for the inconveniences.

Regards,
José Ignacio

El 27/01/17 a las 12:46, Pedro Fazenda escribió:
> Ticket still open, nobody replies.... nobody gives a damn...
>
> Good work guys.
>
> I will have to contact directly Ulrich Ahle to try and understand why
> are things working this way.
>
>
> Best.
> Pedro Fazenda
>
>
> On 01/24/2017 12:57 PM, José Ignacio Carretero wrote:
>>
>> Dear Pedro,
>>
>> I reply your last email without copying the help-list: I'm really
>> sorry I can't give you an accurate answer, but I've assigned the
>> ticket to the person in charge of "FIWare Data Chapter". They'll
>> answer your question. If you want to contact the GE-Owners, you can
>> find their email addresses here:
>>
>> * Wirecloud:
>> https://catalogue.fiware.org/enablers/application-mashup-wirecloud
>> * CKAN: https://catalogue.fiware.org/enablers/ckan
>>
>> Sorry If I have failed your expectations, but I really hope that the
>> GE Owners will be able to help you. The ticket
>> https://jira.fiware.org/browse/HELP-8160 is still Opened.
>>
>> I'd also like to thank you for pointing us out the broken links, I
>> hope we can fix them soon.
>>
>> Best regards,
>> José Ignacio.
>>
>>
>> El 24/01/17 a las 11:41, Pedro Fazenda escribió:
>>> José Ignacio,
>>>
>>> This is not a satisfactory answer. It adds absolutely no information and leaves me extremely frustrated.
>>>
>>> Who should I contact? I am trying to read and follow the fiware documentation and tourgide:
>>>
>>> http://fiwaretourguide.readthedocs.io/en/latest/connection-to-the-internet-of-things/introduction/
>>>
>>> but it is full of broken links and things that do not work.
>>>
>>> For example (there are many) where is the Cosmos portal (
>>> (http://cosmos.lab.fiware.org/cosmos-gui/) ?
>>>
>>> Is FIWARE still being supported? Or should we start searching for
>>> alternative solutions for our IoT strategy?
>>>
>>> Please advise.
>>> Pedro Fazenda
>>>
>>>
>>> On 01/24/2017 10:10 AM, Help-Desk wrote:
>>>> From FIWARE JIRA - Main Help Desk ----
>>>>
>>>> -------------------------------------------------------------------------------
>>>> Comments:
>>>>
>>>>
>>>> FW External User - Today 11:09 AM
>>>> ------------------
>>>> Comment byjoseignacio.carretero@fiware.org :
>>>>
>>>> We should ask the enabler owners, then - But the reason should not be
>>>> and expired account.
>>>>
>>>> Regards,
>>>> José Ignacio
>>>>
>>>>
>>>> El 23/01/17 a las 17:42, Pedro Fazenda escribió:
>>>>> Wow. That was fast
>>>>>
>>>>> I was reading some documentation on how to offer a dataset in the
>>>>> FIWARE Store. However, I cannot access some menus as explained in the
>>>>> documentation.
>>>>>
>>>>> For example, I don't have a Add Dataset button as explained here:
>>>>>
>>>>> (http://fiwaretourguide.readthedocs.io/en/latest/publishing-open-data-in-fiware/how-to-publish-open-datasets-in-ckan-2/)
>>>>>
>>>>> and I cannot find the Home menu as shown here:
>>>>>
>>>>> http://fiwaretourguide.readthedocs.io/en/latest/publishing-open-data-in-fiware/how-to-offer-datasets-including-context-information-through-the-wstore/offering-datasets-through-the-wstore-interface/
>>>>>
>>>>> Is this because my account seems to be expired?
>>>>>
>>>>> Current account type:community
>>>>> Started at:2015-09-21
>>>>> Duration:270 days
>>>>> Expires at:2016-06-17
>>>>>
>>>>> <https://account.lab.fiware.org/settings/#collapse-1>
>>>>> <https://account.lab.fiware.org/settings/#collapse-1>
>>>>>
>>>>>
>>>>> Thanks.
>>>>> Pedro Fazenda
>>>>>
>>>>>
>>>>>
>>>>> On 01/23/2017 04:36 PM, José Ignacio Carretero wrote:
>>>>>> Hi,
>>>>>>
>>>>>> You can access your VMs, youv cloud accounts, etc. Can you be more
>>>>>> specific and more descriptive on the resources you can't access to?
>>>>>>
>>>>>> Thank you,
>>>>>> José Ignacio
>>>>>>
>>>>>> El 23/01/17 a las 17:32, Pedro Fazenda escribió:
>>>>>>> Dear Sir,
>>>>>>>
>>>>>>> my email and fi-lab account ispedro.fazenda@etconcept.com.
>>>>>>>
>>>>>>> My account seams to be expired. Is this the reason why I cannot
>>>>>>> create datasets and access to many other functions, such as my
>>>>>>> inventory, my stock, etc?
>>>>>>>
>>>>>>> How and i renew my account?
>>>>>>>
>>>>>>> Best Regards.
>>>>>>> Pedro Fazenda
>>>>>>> ETConcept
>>>>>>>
>>>> FW External User - Yesterday 5:40 PM
>>>> ------------------
>>>> Comment byjoseignacio.carretero@fiware.org :
>>>>
>>>> Hi,
>>>>
>>>> You can access your VMs, youv cloud accounts, etc. Can you be more
>>>> specific and more descriptive on the resources you can't access to?
>>>>
>>>> Thank you,
>>>> José Ignacio
>>>>
>>>> El 23/01/17 a las 17:32, Pedro Fazenda escribió:
>>>>> Dear Sir,
>>>>>
>>>>> my email and fi-lab account ispedro.fazenda@etconcept.com.
>>>>>
>>>>> My account seams to be expired. Is this the reason why I cannot create
>>>>> datasets and access to many other functions, such as my inventory, my
>>>>> stock, etc?
>>>>>
>>>>> How and i renew my account?
>>>>>
>>>>> Best Regards.
>>>>> Pedro Fazenda
>>>>> ETConcept
>>>>>
>>>> ------------------------
>>>> Issue id: HELP-8160
>>>> Description:
>>>> Dear Sir,
>>>>
>>>> my email and fi-lab account ispedro.fazenda@etconcept.com.
>>>>
>>>> My account seams to be expired. Is this the reason why I cannot create
>>>> datasets and access to many other functions, such as my inventory, my
>>>> stock, etc?
>>>>
>>>> How and i renew my account?
>>>>
>>>> Best Regards.
>>>> Pedro Fazenda
>>>> ETConcept
>>>>

The issue has been emailed:

• Time sent: 14/Feb/17 10:25 AM
• To: pedro.fazenda@etconcept.com
• with subject: *(HELP-8160) [Fiware-lab-help] FI-Lab account *
  

Dear Pedro,

The reason why you cannot access My Stock is that you do not have the seller role in the FIWARE Lab. Therefore the store portal only allows you to acquire published offerings and see them in the My Inventory section.

Regarding the data portal you should be able to Add a dataset.

If you give me you user name I can give you the seller role so you can test the data offering creation.

Best regards,
Francisco

Comment by pedro.fazenda@etconcept.com :

Hi Francisco,

First of all, thanks a lot.

Sorry for the delay. My name is Pedro Fazenda (pedro.fazenda@etconcept.com).

Can you please give a seler role?

Thanks.
Best Regards.

Pedro Fazenda
FI-Sonic

On 02/14/2017 09:26 AM, Help-Desk wrote:
> Dear Pedro,
>
> The reason why you cannot access My Stock is that you do not have the seller role in the FIWARE Lab. Therefore the store portal only allows you to acquire published offerings and see them in the My Inventory section.
>
> Regarding the data portal you should be able to Add a dataset.
>
> If you give me you user name I can give you the seller role so you can test the data offering creation.
>
> Best regards,
> Francisco
>
> -------------------------------------------------------------------------------
> Francisco de la Vega created HELP-8160:
> ------------------------------------------
>
> Summary: [Fiware-lab-help] FI-Lab account
> Key: HELP-8160
> URL: https://jira.fiware.org/browse/HELP-8160
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-LAB-HELP
> Reporter: FW External User
> Assignee: Francisco de la Vega
>
>
> Dear Sir,
>
> my email and fi-lab account is pedro.fazenda@etconcept.com.
>
> My account seams to be expired. Is this the reason why I cannot create
> datasets and access to many other functions, such as my inventory, my
> stock, etc?
>
> How and i renew my account?
>
> Best Regards.
> Pedro Fazenda
> ETConcept
>

The issue has been emailed:

• Time sent: 15/Mar/17 11:18 AM
• To: pedro.fazenda@etconcept.com
• with subject: *(HELP-8160) FIWARE.Request.Lab.FI-Lab account. *
  

Hi Pedro,

You should be able to access seller views now, let me know if you have any trouble.

Best regards,
Francisco