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  1. Help-Desk
  2. HELP-6967

FIWARE.Request.General. Trento's node

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-GENERAL-HELP
        • Labels:
          None

          Description

          Hello!

          I'm have a comunity accounto and a performed a Virtual machine on Trento's
          node. i dont't know but in the cloud section a can't find my VM and can't
          perform nothing.
          Is the node off?

          Best reguard's.

          Kliti

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-general-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-general-help mailing list
          Fiware-general-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-general-help
          [Created via e-mail received from: Kliti Vokopola <klitivokopola@gmail.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		1h 34m 1 Malena Donato Cohen 22/Jul/16 4:39 PM
            In Progress In Progress Answered Answered
            		3d 15h 8m 1 Ozdemir, Omer 26/Jul/16 7:48 AM
            Answered Answered Closed Closed
            		5s 1 Ozdemir, Omer 26/Jul/16 7:48 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by klitivokopola@gmail.com :

            Hi,
            i checked yesterday all functionalities and the are on! thank to all you!

            Best reguards

            On Tue, Jul 26, 2016 at 7:49 AM, Help-Desk <jira-help-desk@fi-ware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by klitivokopola@gmail.com : Hi, i checked yesterday all functionalities and the are on! thank to all you! Best reguards On Tue, Jul 26, 2016 at 7:49 AM, Help-Desk <jira-help-desk@fi-ware.org> wrote: > >
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-general-help] Trento's node FIWARE.Request.General. Trento's node
            oozdemir Ozdemir, Omer made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            oozdemir Ozdemir, Omer made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            oozdemir Ozdemir, Omer added a comment -

            Thanks Team, I guess we can close this ticket now

            Show
            oozdemir Ozdemir, Omer added a comment - Thanks Team, I guess we can close this ticket now
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi Omer,

            Last update,
            We restored also the container functionality.
            Now all the tests are green on the node.

            BR
            Trento Node team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi Omer, Last update, We restored also the container functionality. Now all the tests are green on the node. BR Trento Node team
            Hide
            Permalink
            oozdemir Ozdemir, Omer added a comment -

            Hello,

            i've informed her with your response above, I guess she will be replying in a while.

            Kind regards
            Omer

            Show
            oozdemir Ozdemir, Omer added a comment - Hello, i've informed her with your response above, I guess she will be replying in a while. Kind regards Omer
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi Omer,

            So the user is working and all is fine ?
            If so, please let us know to close the ticket...otherwise to inform in case of any support.

            BR
            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi Omer, So the user is working and all is fine ? If so, please let us know to close the ticket...otherwise to inform in case of any support. BR Trento Node Team
            Hide
            Permalink
            oozdemir Ozdemir, Omer added a comment -

            Thanks a lot guys!

            All clear

            Kind regards
            Omer

            Show
            oozdemir Ozdemir, Omer added a comment - Thanks a lot guys! All clear Kind regards Omer
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Btw the red color on the infographics page is due to the skip of the test,
            because of the failure on the containers functionality. All the node services are up&running.

            BR
            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Btw the red color on the infographics page is due to the skip of the test, because of the failure on the containers functionality. All the node services are up&running. BR Trento Node Team
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi Omer,

            We have faced some issues on the node services on friday morning and it was solved saturday morning ( except the containers functionality ).
            All the users of the node has been notified of the failure and of the resolution of the failure on time.

            So, on this user case,
            his VM Fiware with IP=185.38.252.186 is active and reachable on ssh.

            $ ssh root@185.38.252.186
            The authenticity of host '185.38.252.186 (185.38.252.186)' can't be established.
            ECDSA key fingerprint is SHA256:G4gyyeIotiJshrUGE4YvjwKihj51sSfMS9ZOa5u63ko.
            Are you sure you want to continue connecting (yes/no)? yes
            Warning: Permanently added '185.38.252.186' (ECDSA) to the list of known hosts.
            Permission denied (publickey).

            Waiting for user's feedback.

            Regards
            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi Omer, We have faced some issues on the node services on friday morning and it was solved saturday morning ( except the containers functionality ). All the users of the node has been notified of the failure and of the resolution of the failure on time. So, on this user case, his VM Fiware with IP=185.38.252.186 is active and reachable on ssh. $ ssh root@185.38.252.186 The authenticity of host '185.38.252.186 (185.38.252.186)' can't be established. ECDSA key fingerprint is SHA256:G4gyyeIotiJshrUGE4YvjwKihj51sSfMS9ZOa5u63ko. Are you sure you want to continue connecting (yes/no)? yes Warning: Permanently added '185.38.252.186' (ECDSA) to the list of known hosts. Permission denied (publickey). Waiting for user's feedback. Regards Trento Node Team
            oozdemir Ozdemir, Omer made changes -
            Assignee Ozdemir, Omer Faruk [ oozdemir ] Trento Node Team [ trentonodeteam ]
            Hide
            Permalink
            oozdemir Ozdemir, Omer added a comment -

            Dear Team, good morning,

            I've checked the node availability and it seems Trento is in red colur right now.

            Would you please advise us how we can help the user with their vm?

            Kind regards
            Omer

            Show
            oozdemir Ozdemir, Omer added a comment - Dear Team, good morning, I've checked the node availability and it seems Trento is in red colur right now. Would you please advise us how we can help the user with their vm? Kind regards Omer
            Hide
            Permalink
            maledonato Malena Donato Cohen added a comment -

            Hi Omer,
            plese let's see if we can help her.
            thanks!
            Malena

            Show
            maledonato Malena Donato Cohen added a comment - Hi Omer, plese let's see if we can help her. thanks! Malena
            maledonato Malena Donato Cohen made changes -
            Assignee  Malena Donato Cohen [ malena.donato ] Ozdemir, Omer Faruk [ oozdemir ]
            maledonato Malena Donato Cohen made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            backlogmanager Backlog Manager made changes -
            Assignee  Malena Donato Cohen [ malena.donato ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-GENERAL-HELP [ 10277 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                TrentoNodeTeam Trento Node Team
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: