Comment by jira-help-desk@fi-ware.org :
Spam detection software, running on the system "fiware-forge-01", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
@@CONTACT_ADDRESS@@ for details.

Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Volos Node
Helpdesk - Today 2:52 PM We contacted the user directly and solved the issue
reported. [...]

Content analysis details: (4.7 points, 4.5 required)

pts rule name description
---- ---------------------- --------------------------------------------------
2.3 FSL_HELO_BARE_IP_1 FSL_HELO_BARE_IP_1
0.0 TVD_RCVD_IP4 TVD_RCVD_IP4
0.0 TVD_RCVD_IP TVD_RCVD_IP
1.2 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
2.3 FM_IS_IT_OUR_ACCOUNT Is it our account?
0.8 RDNS_NONE Delivered to internal network by a host with no rDNS

We contacted the user directly and solved the issue reported.

Comment by jira-help-desk@fi-ware.org :
Spam detection software, running on the system "fiware-forge-01", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
@@CONTACT_ADDRESS@@ for details.

Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Henar Muñoz

• Today 2:33 PM The ticket should be resolved by Volos region. [...]

Content analysis details: (4.7 points, 4.5 required)

pts rule name description
---- ---------------------- --------------------------------------------------
2.3 FSL_HELO_BARE_IP_1 FSL_HELO_BARE_IP_1
0.0 TVD_RCVD_IP4 TVD_RCVD_IP4
0.0 TVD_RCVD_IP TVD_RCVD_IP
1.2 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
2.3 FM_IS_IT_OUR_ACCOUNT Is it our account?
0.8 RDNS_NONE Delivered to internal network by a host with no rDNS

The ticket should be resolved by Volos region.

Comment by jira-help-desk@fi-ware.org :
Spam detection software, running on the system "fiware-forge-01", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
@@CONTACT_ADDRESS@@ for details.

Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: FW External
User - Today 10:21 AM Comment by hara@matrix-it.gr : [...]

Content analysis details: (4.7 points, 4.5 required)

pts rule name description
---- ---------------------- --------------------------------------------------
2.3 FSL_HELO_BARE_IP_1 FSL_HELO_BARE_IP_1
0.0 TVD_RCVD_IP4 TVD_RCVD_IP4
0.0 TVD_RCVD_IP TVD_RCVD_IP
1.2 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
2.3 FM_IS_IT_OUR_ACCOUNT Is it our account?
0.8 RDNS_NONE Delivered to internal network by a host with no rDNS

Comment by hara@matrix-it.gr :

Dear Henar,

I'm afraid I don't know what you talking about. We are not using Spain2 node, we only are using Volos node. How to check if we are using the Spain2 infrastructure?

BR,
Hara

-

Comment by jira-help-desk@fi-ware.org :

Spam detection software, running on the system "fiware-forge-01", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
@@CONTACT_ADDRESS@@ for details.

Content preview: From FIWARE JIRA - Main Help Desk ---- Comments: Henar Muñoz

• Today 9:38 AM The issue has been emailed:
  - Time sent: *17/May/16 9:38
  AM* - To: hara@matrix-it.gr - with subject: *(HELP-6595) [Fiware-lab-help]
  Problem in connection to the FIWARE Cloud *
  [...]

Content analysis details: (4.7 points, 4.5 required)

pts rule name description
---- ---------------------- --------------------------------------------------
2.3 FSL_HELO_BARE_IP_1 FSL_HELO_BARE_IP_1
0.0 TVD_RCVD_IP4 TVD_RCVD_IP4
0.0 TVD_RCVD_IP TVD_RCVD_IP
1.2 RCVD_NUMERIC_HELO Received: contains an IP address used for HELO
-1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1%
[score: 0.0000]
2.3 FM_IS_IT_OUR_ACCOUNT Is it our account?
0.8 RDNS_NONE Delivered to internal network by a host with no rDNS

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.

The issue has been emailed:

• Time sent: 17/May/16 9:38 AM
• To: hara@matrix-it.gr
• with subject: *(HELP-6595) [Fiware-lab-help] Problem in connection to the FIWARE Cloud *
  

Hi
Your account hara@matrix-it.gr only has one VM in Spain 2: Test-POI-1-29bde0. I cannot find the VM you are commenting. Could you check if you are using Spain2 infrastructure?
Regards,
Henar

Comment by hara@matrix-it.gr :

Dear Henar,

The problem is still there, we have done what you said but didn’t fix it.

The Test-POI-1-29bde0 account what is? We are using 3 VMs: Spago_agrenio, agrenioserver and pep proxy.

BR,

Hara

Comment by ioigoume@gmail.com :

Dear Hara,
can you please de-associate and re-associate the floating ip. If this does
not work detach the router-gateway from the external network and from you
subnet and delete it. Then recreate it and reattach the interfaces. If this
won't work either let us know and also provide the name of the router you
created.

Best Regards,
Ioannis Igoumenos

2016-05-14 12:50 GMT+03:00 Χαρά Κουτάλου <hara@matrix-it.gr>:

> Dear fiware-lab-help team,
>
>
>
> We have some problems with the servers at the FIWARE Cloud, we can’t
> connect with the servers. We are using the following IPs: 194.177.207.116
> and 194.177.207.74
>
>
>
> Please, can you fix the problem or tell us what to do?
>
>
>
> Best Regards,
>
>
>
> Hara Koutalou
>
>
>

–

*Ioannis Igoumenos*Research Scientist, University of Thessaly, Centre for
Research & Technology Hellas

phone:+30-2421306070, ext: 406

E-mail: ioigoume@gmail.com

<ioigoume@gmail.com>

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.