The issue has been emailed:

• Time sent: 11/May/16 10:06 AM
• To: jakub@medbravo.org
• with subject: *(HELP-6570) [Fiware-tech-help] Fiware cloud issue - no IP *
  

HI
Could you tell which user are you using to access to your account? Both jakub@medbravo.org and aurelia@medbravo.org are not FIWARE Lab.
Regards,
Henar

Comment by jakub@medbravo.org :

fiware@medbravo.org

On Wed, May 11, 2016 at 10:07 AM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:

> HI
> Could you tell which user are you using to access to your account? Both
> jakub@medbravo.org and aurelia@medbravo.org are not FIWARE Lab.
> Regards,
> Henar
>
>
> -------------------------------------------------------------------------------
> Henar Muñoz created HELP-6570:
> ---------------------------------
>
> Summary: [Fiware-tech-help] Fiware cloud issue - no IP
> Key: HELP-6570
> URL: https://jira.fiware.org/browse/HELP-6570
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-TECH-HELP
> Reporter: FW External User
> Assignee: Henar Muñoz
>
>
> Hello,
> This morning I have checked medbravo instances on medbravo cloud on
> FIWARE and I have found out that 3 out of 6 our instances has lost IP -
> especially our main host exposed to outside world has lost it.
> What should we do?
> Best,
> Kuba
> –
> <%2B34%20618%2045%2032%2014>
> Jakub Jurkiewicz, Ph.D
> FIWARE Data Scientist
>
> www.medbravo.org
>
> Since January 1st, old domains won't be supported and messages sent to any
> domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (
> Fiware-tech-help@lists.fiware.org) instead of the old one.
>

Comment by jakub@medbravo.org :

Hello,
Today is a presentation finishing FICHE project, so running cloud is
extremely important to us. Do you know what is the problem? I have removed
one processing node to run backup entry host + orion frpm image, they got
IP but I cannot connect to them.
Best
Kuba

On Wed, May 11, 2016 at 10:09 AM, Jakub Jurkiewicz <jakub@medbravo.org>
wrote:

> fiware@medbravo.org
>
> On Wed, May 11, 2016 at 10:07 AM, Help-Desk <jira-help-desk@fi-ware.org>
> wrote:
>
>> HI
>> Could you tell which user are you using to access to your account? Both
>> jakub@medbravo.org and aurelia@medbravo.org are not FIWARE Lab.
>> Regards,
>> Henar
>>
>>
>> -------------------------------------------------------------------------------
>> Henar Muñoz created HELP-6570:
>> ---------------------------------
>>
>> Summary: [Fiware-tech-help] Fiware cloud issue - no IP
>> Key: HELP-6570
>> URL: https://jira.fiware.org/browse/HELP-6570
>> Project: Help-Desk
>> Issue Type: extRequest
>> Components: FIWARE-TECH-HELP
>> Reporter: FW External User
>> Assignee: Henar Muñoz
>>
>>
>> Hello,
>> This morning I have checked medbravo instances on medbravo cloud on
>> FIWARE and I have found out that 3 out of 6 our instances has lost IP -
>> especially our main host exposed to outside world has lost it.
>> What should we do?
>> Best,
>> Kuba
>> –
>> <%2B34%20618%2045%2032%2014>
>> Jakub Jurkiewicz, Ph.D
>> FIWARE Data Scientist
>>
>> www.medbravo.org
>>
>> Since January 1st, old domains won't be supported and messages sent to
>> any domain different to @lists.fiware.org will be lost.
>> Please, send your messages using the new domain (
>> Fiware-tech-help@lists.fiware.org) instead of the old one.
>>

The issue has been emailed:

• Time sent: 11/May/16 11:30 AM
• To: jakub@medbravo.org
• with subject: *(HELP-6570) [Fiware-tech-help] Fiware cloud issue - no IP *
  

Hi
I got that VMs have IP again. Please, you can associate the public IP where you need it. Tell me if it works or not.
Regards,
Henar

Comment by jakub@medbravo.org :

Thank you very much for your help our cloud is working now.
Best,
Kuba

On Wed, May 11, 2016 at 11:31 AM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:

>
>