Comment by matjaz.tercelj@gmail.com :

Hi

it’s all working now. Thank you very much for your assistance.

Best Regards,
Matjaz Tercelj

> On 11 May 2016, at 12:21, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
> Hi
> Your VM has taken again the private IP. Try now to associate the floating IP. Tell me if you continue having problems. In case it is, please send the public IP you want to associate. Also tell me the security groups you were using.
> Sorry for all inconveniences.
> Regards,
> Henar
> <image5827314402610182575.png> FW External User <x-msg://11/secure/ViewProfile.jspa?name=fw.ext.user> created an issue
>
> Help-Desk <https://jira.fiware.org/browse/HELP> / <https://jira.fiware.org/browse/HELP-6569> HELP-6569 <https://jira.fiware.org/browse/HELP-6569>
> [Fiware-lab-help] FIWARE Lab Assistance <https://jira.fiware.org/browse/HELP-6569>
> Issue Type: extRequest
> Assignee: Henar Muñoz <x-msg://11/secure/ViewProfile.jspa?name=henar>
> Components: FIWARE-LAB-HELP
> Created: 10/May/16 10:58 PM
> Priority: Major
> Reporter: FW External User <x-msg://11/secure/ViewProfile.jspa?name=fw.ext.user>
> Hi
> Are there issues with the Fiware Lab Region Spain 2 today?
> First one of my instances automagically lost association with a floating IP (I did not touch the configuration in days).
> Now when trying to Associate Floating IP with my instance I get the following error:
> {"badRequest": {"message": "No nw_info cache associated with instance", "code": 400}}
> Thank you
> Best Regards,
> Matjaž Tercelj
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>

Comment by matjaz.tercelj@gmail.com :

The account is: matjaz@primeris.si
and the instance name is: rentanet-ubuntu

Thank you

> On 11 May 2016, at 11:34, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
>

The issue has been emailed:

• Time sent: 11/May/16 11:33 AM
• To: matjaz.tercelj@gmail.com
• with subject: *(HELP-6569) [Fiware-lab-help] FIWARE Lab Assistance *
  

Hi
Could you tell me which account you are using for accessing to FIWARE Lab? I cannot see any VMs with mail matjaz.tercelj@gmail.com.
Regards,
Henar