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  1. Help-Desk
  2. HELP-6008

FIWARE.Request.Tech.Cloud.CloudPortal.Email address activation link not working

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hello,

          I signed up last week, but I can't activate my email address because I
          don't receive the activation link (the email is empty).

          Thanks in advance,
          Samanta

          –
          Samanta Villanueva Mascato
          Life Supporting Technologies
          Universidad Politecnica de Madrid

          E.T.S.I. Telecomunicacion - D.204
          Avda. Complutense, 30 - 28040 Madrid - Spain

          Tel: (+34) 915495700 - Ext. 3431
          e-mail: svillanueva@lst.tfo.upm.es
          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Samanta Villanueva Mascato <svillanueva@lst.tfo.upm.es>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		2h 4m 1 Alvaro Alonso 29/Feb/16 5:01 PM
            In Progress In Progress Answered Answered
            		1s 1 Alvaro Alonso 29/Feb/16 5:01 PM
            Answered Answered Closed Closed
            		1s 1 Alvaro Alonso 29/Feb/16 5:01 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            mev Manuel Escriche made changes -
            Sender Email svillanueva@lst.tfo.upm.es
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Email address activation link not working FIWARE.Request.Tech.Cloud.CloudPortal.Email address activation link not working
            HD-Chapter Cloud [ 10837 ]
            backlogmanager Backlog Manager made changes -
            Component/s FIWARE-TECH-HELP [ 10278 ]
            Component/s FIWARE-LAB-HELP [ 10279 ]
            mev Manuel Escriche made changes -
            HD-Enabler Cloud Portal [ 10860 ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            I've just manually enabled your user.

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, I've just manually enabled your user. BR
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,

            Yes, I have already used the link at least five times. However, I have
            received an empty email each time.
            Thanks in advance,

            Samanta

            –
            Samanta Villanueva Mascato
            Life Supporting Technologies
            Universidad Politecnica de Madrid

            E.T.S.I. Telecomunicacion - D.204
            Avda. Complutense, 30 - 28040 Madrid - Spain

            Tel: (+34) 915495700 - Ext. 3431
            e-mail: svillanueva@lst.tfo.upm.es

            Show
            fw.ext.user FW External User added a comment - Hi, Yes, I have already used the link at least five times. However, I have received an empty email each time. Thanks in advance, Samanta – Samanta Villanueva Mascato Life Supporting Technologies Universidad Politecnica de Madrid E.T.S.I. Telecomunicacion - D.204 Avda. Complutense, 30 - 28040 Madrid - Spain Tel: (+34) 915495700 - Ext. 3431 e-mail: svillanueva@lst.tfo.upm.es
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Email address activation link not working FIWARE.Request.Lab.Email address activation link not working
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            aalonsog Alvaro Alonso made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            aalonsog Alvaro Alonso made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            your account is correctly created but not enabled yet. Could you use the link "Didn't receive confirmation instructions? " in the home page (https://account.lab.fiware.org/)

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, your account is correctly created but not enabled yet. Could you use the link "Didn't receive confirmation instructions? " in the home page ( https://account.lab.fiware.org/ ) BR
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Alvaro Alonso [ aalonsog ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: