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  1. Help-Desk
  2. HELP-5409

FIWARE.Request.Lab.Trento.instances unreachable.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear sirs,

          since this morning we are no longer able to achieve our two instances on the
          portal FIWARE.

          Now we have restarted instances, but without success.

          Best regards,

          _____

          Technical Support

          Edisonweb | Innovation as a Service | [QMS UNI EN ISO 9001:2008]

          Via I. Silone, 21 | IT 95040 Mirabella Imb. [CT] | Ph +39 0933 99 11 99

          Fax +39 0933 193 6200

          <http://www.edisonweb.com/> www.edisonweb.com |
          <support@edisonweb.com> support@edisonweb.com

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Edisonweb technical support <support@edisonweb.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		8h 56m 1 Trento Node Team 26/Nov/15 12:40 AM
            In Progress In Progress Answered Answered
            		1d 9h 35m 1 Trento Node Team 27/Nov/15 10:16 AM
            Answered Answered Closed Closed
            		3s 1 Trento Node Team 27/Nov/15 10:16 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.instances unreachable. FIWARE.Request.Lab.Trento.instances unreachable.
            mev Manuel Escriche made changes -
            HD-Node Trento [ 10923 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] instances unreachable FIWARE.Request.Lab.instances unreachable.
            mev Manuel Escriche made changes -
            Sender Email support@edisonweb.com
            TrentoNodeTeam Trento Node Team made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            TrentoNodeTeam Trento Node Team made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi all,

            Ticket will be closed.
            The user provided positive feedback.

            BR
            Trento Node Team

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi all, Ticket will be closed. The user provided positive feedback. BR Trento Node Team
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi all,
            We found a VM in status "REBOOTING".
            We forced the reboot and then the VM's status is ACTIVE and reachable.
            The second VM is ok.

            Regards
            TrentoNodeTeam

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi all, We found a VM in status "REBOOTING". We forced the reboot and then the VM's status is ACTIVE and reachable. The second VM is ok. Regards TrentoNodeTeam
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            Please, use instructions at this link http://backlog.fiware.org/guide/tracker.html#email-issue to answer issues in the help desk.
            Thanks.

            Show
            mev Manuel Escriche added a comment - Please, use instructions at this link http://backlog.fiware.org/guide/tracker.html#email-issue to answer issues in the help desk. Thanks.
            TrentoNodeTeam Trento Node Team made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            TrentoNodeTeam Trento Node Team added a comment -

            Hi,

            we found a VM in status "REBOOTING".
            We forced the reboot and then the VM's status is ACTIVE and reachable.
            The second VM is ok.

            Regards
            TrentoNodeTeam

            Show
            TrentoNodeTeam Trento Node Team added a comment - Hi, we found a VM in status "REBOOTING". We forced the reboot and then the VM's status is ACTIVE and reachable. The second VM is ok. Regards TrentoNodeTeam
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Pietropaolo Alfonso [ alfopietro ] Trento Node Team [ trentonodeteam ]
            alfopietro Pietropaolo Alfonso made changes -
            Assignee Pietropaolo Alfonso [ alfopietro ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Yes, our region in Trento.

            Da: José Ignacio Carretero
            joseignacio.carreteroguarde@telefonica.com
            Inviato: mercoledì 25 novembre 2015 16:01
            A: Support - Edisonweb <support@edisonweb.com>;
            fiware-lab-help@lists.fiware.org
            Oggetto: Re: [Fiware-lab-help] instances unreachable

            Your region is Trento, isn't it?

            Regards,
            José Ignacio.

            El 25/11/15 a las 15:42, Edisonweb technical support escribió:

            Dear sirs,

            since this morning we are no longer able to achieve our two instances on the
            portal FIWARE.

            Now we have restarted instances, but without success.

            Best regards,

            Show
            fw.ext.user FW External User added a comment - Yes, our region in Trento. Da: José Ignacio Carretero joseignacio.carreteroguarde@telefonica.com Inviato: mercoledì 25 novembre 2015 16:01 A: Support - Edisonweb <support@edisonweb.com>; fiware-lab-help@lists.fiware.org Oggetto: Re: [Fiware-lab-help] instances unreachable Your region is Trento, isn't it? Regards, José Ignacio. El 25/11/15 a las 15:42, Edisonweb technical support escribió: Dear sirs, since this morning we are no longer able to achieve our two instances on the portal FIWARE. Now we have restarted instances, but without success. Best regards,
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            Your region is Trento, isn't it?

            Regards,
            José Ignacio.

            El 25/11/15 a las 15:42, Edisonweb technical support escribió:
            Dear sirs,

            since this morning we are no longer able to achieve our two instances on the portal FIWARE.
            Now we have restarted instances, but without success.

            Best regards,

            Show
            jicg José Ignacio Carretero Guarde added a comment - Your region is Trento, isn't it? Regards, José Ignacio. El 25/11/15 a las 15:42, Edisonweb technical support escribió: Dear sirs, since this morning we are no longer able to achieve our two instances on the portal FIWARE. Now we have restarted instances, but without success. Best regards,
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                TrentoNodeTeam Trento Node Team
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: