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  1. Help-Desk
  2. HELP-5390

FIWARE.Request.Lab.Trento.FIWARE Lab Assistance.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hi,
      I’m trying to launch a Blueprint Instance but it gives me this error:

      Description: Create environment Instance

      Status: ERROR

      Error: Infrastructure error Error interacting with OpenStack Error creating server: String index out of range: -10

      How can I solve this?

      Thank you,

      Michele Fortunato

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help
      [Created via e-mail received from: Michele Fortunato <mikyluck92@hotmail.it>]

        Issue Links

          Activity

          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          Ticket will be closed as the user provided psotive feedback.

          BR
          TrentoNodeTeam

          Show
          TrentoNodeTeam Trento Node Team added a comment - Ticket will be closed as the user provided psotive feedback. BR TrentoNodeTeam
          Hide
          fw.ext.user FW External User added a comment -

          Yes, of course!Thank you again,
          Michele

          Show
          fw.ext.user FW External User added a comment - Yes, of course!Thank you again, Michele
          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          Hi Michele,

          Not a problem!
          Can we close the ticket ?

          Thank you,
          Genci
          Trento Mode team

          Show
          TrentoNodeTeam Trento Node Team added a comment - Hi Michele, Not a problem! Can we close the ticket ? Thank you, Genci Trento Mode team
          Hide
          fw.ext.user FW External User added a comment -

          Sorry again,found it!
          Thank you,
          Michele

          From: mikyluck92@hotmail.it
          To: jira-help-desk@fi-ware.org
          Subject: RE: [FI-WARE-JIRA] (HELP-5390) [Fiware-lab-help] FIWARE Lab Assistance
          Date: Thu, 26 Nov 2015 18:14:44 +0100

          Hi Genci,thank you for the patience.I succeded in creating an instance launching an image (not a blueprint), I've accessed the VM too via Putty using my keypair.I'm trying loggin in as root, but the terminal asks me for the passphrase.Where I can find it?
          Michele

          Show
          fw.ext.user FW External User added a comment - Sorry again,found it! Thank you, Michele From: mikyluck92@hotmail.it To: jira-help-desk@fi-ware.org Subject: RE: [FI-WARE-JIRA] ( HELP-5390 ) [Fiware-lab-help] FIWARE Lab Assistance Date: Thu, 26 Nov 2015 18:14:44 +0100 Hi Genci,thank you for the patience.I succeded in creating an instance launching an image (not a blueprint), I've accessed the VM too via Putty using my keypair.I'm trying loggin in as root, but the terminal asks me for the passphrase.Where I can find it? Michele
          Hide
          fw.ext.user FW External User added a comment -

          Hi Genci,thank you for the patience.I succeded in creating an instance launching an image (not a blueprint), I've accessed the VM too via Putty using my keypair.I'm trying loggin in as root, but the terminal asks me for the passphrase.Where I can find it?
          Michele

          Show
          fw.ext.user FW External User added a comment - Hi Genci,thank you for the patience.I succeded in creating an instance launching an image (not a blueprint), I've accessed the VM too via Putty using my keypair.I'm trying loggin in as root, but the terminal asks me for the passphrase.Where I can find it? Michele
          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          Hi Michele,

          Please be aware that you have to use node-int-net-02 and than associate the floatingIP.
          But, if so, the blueprint was deployed successfully ?
          I have tested the floatingIP association and i managed to SSH access to the instance.

          Let me know how it goes

          Thanks
          Genci
          Trento Node Team

          Show
          TrentoNodeTeam Trento Node Team added a comment - Hi Michele, Please be aware that you have to use node-int-net-02 and than associate the floatingIP. But, if so, the blueprint was deployed successfully ? I have tested the floatingIP association and i managed to SSH access to the instance. Let me know how it goes Thanks Genci Trento Node Team
          Hide
          fw.ext.user FW External User added a comment -

          Hi Genci,sorry. I saw there were two wirecloud instances running.I stopped them and I tried to launch a clean Blueprint instance, this is the error it gives me
          Description: Create environment Prova3Status: ERRORError: Infrastructure error Error interacting with OpenStack Error Assigning Floating IP 193.205.211.109 to server 97cf6358-812f-4e6b-8c55-e559c8c3b1e4: com.telefonica.fiware.commons.openstack.auth.exception.OpenStackException: String index out of range: -10

          Michele

          From: mikyluck92@hotmail.it
          To: jira-help-desk@fi-ware.org
          Subject: RE: [FI-WARE-JIRA] (HELP-5390) [Fiware-lab-help] FIWARE Lab Assistance
          Date: Thu, 26 Nov 2015 17:13:30 +0100

          Hi Genci,another error!
          Description: Create environment Prova3Status: ERRORError: Infrastructure error Error interacting with OpenStack Error creating server: {"overLimit": {"message": "Quota exceeded for cores,instances,ram: Requested 1, but already used 2 of 2 cores", "code": 413, "retryAfter": "0"}}

          It says I'm using already two cores, but I have no instances launched
          Michele

          Show
          fw.ext.user FW External User added a comment - Hi Genci,sorry. I saw there were two wirecloud instances running.I stopped them and I tried to launch a clean Blueprint instance, this is the error it gives me Description: Create environment Prova3Status: ERRORError: Infrastructure error Error interacting with OpenStack Error Assigning Floating IP 193.205.211.109 to server 97cf6358-812f-4e6b-8c55-e559c8c3b1e4: com.telefonica.fiware.commons.openstack.auth.exception.OpenStackException: String index out of range: -10 Michele From: mikyluck92@hotmail.it To: jira-help-desk@fi-ware.org Subject: RE: [FI-WARE-JIRA] ( HELP-5390 ) [Fiware-lab-help] FIWARE Lab Assistance Date: Thu, 26 Nov 2015 17:13:30 +0100 Hi Genci,another error! Description: Create environment Prova3Status: ERRORError: Infrastructure error Error interacting with OpenStack Error creating server: {"overLimit": {"message": "Quota exceeded for cores,instances,ram: Requested 1, but already used 2 of 2 cores", "code": 413, "retryAfter": "0"}} It says I'm using already two cores, but I have no instances launched Michele
          Hide
          fw.ext.user FW External User added a comment -

          Hi Genci,another error!
          Description: Create environment Prova3Status: ERRORError: Infrastructure error Error interacting with OpenStack Error creating server: {"overLimit": {"message": "Quota exceeded for cores,instances,ram: Requested 1, but already used 2 of 2 cores", "code": 413, "retryAfter": "0"}}

          It says I'm using already two cores, but I have no instances launched
          Michele

          Show
          fw.ext.user FW External User added a comment - Hi Genci,another error! Description: Create environment Prova3Status: ERRORError: Infrastructure error Error interacting with OpenStack Error creating server: {"overLimit": {"message": "Quota exceeded for cores,instances,ram: Requested 1, but already used 2 of 2 cores", "code": 413, "retryAfter": "0"}} It says I'm using already two cores, but I have no instances launched Michele
          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          Hi Michele,

          Probably it was because you had no IP assigned to your project.
          I have just assigned you a floatingIP. Can you please retry ?

          Thanks
          Genci
          Trento Node team

          Show
          TrentoNodeTeam Trento Node Team added a comment - Hi Michele, Probably it was because you had no IP assigned to your project. I have just assigned you a floatingIP. Can you please retry ? Thanks Genci Trento Node team
          Hide
          fw.ext.user FW External User added a comment -

          Hi,now the error changed:
          Description: Create environment Prova1Status: ERRORError: Infrastructure error Error interacting with OpenStack Error Getting Floating IPs from tenant null: com.telefonica.fiware.commons.openstack.auth.exception.OpenStackException: String index out of range: -10
          Michele

          Show
          fw.ext.user FW External User added a comment - Hi,now the error changed: Description: Create environment Prova1Status: ERRORError: Infrastructure error Error interacting with OpenStack Error Getting Floating IPs from tenant null: com.telefonica.fiware.commons.openstack.auth.exception.OpenStackException: String index out of range: -10 Michele
          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          Hi Michele,

          The owner of wirecloud has changed the recipe and he has fixed the problem. Please try again and provide us feedback.

          BR
          Genci
          Trento Node team

          Show
          TrentoNodeTeam Trento Node Team added a comment - Hi Michele, The owner of wirecloud has changed the recipe and he has fixed the problem. Please try again and provide us feedback. BR Genci Trento Node team
          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          The user reports problems with deployment and tier installation on blueprints which has been reported to the Spain Team on the ticket HELP-5222.

          Show
          TrentoNodeTeam Trento Node Team added a comment - The user reports problems with deployment and tier installation on blueprints which has been reported to the Spain Team on the ticket HELP-5222 .
          Hide
          TrentoNodeTeam Trento Node Team added a comment -

          Hi Michele,

          We are aware of the issues in Blueprint templates deployment.
          For this purpose, we have opened a Help-ticket to the team in charge of the functionality.

          Can you please in meanwhile try to deploy a blueprint in Spain region an give us feedback ?

          Thanks,
          Genci

          Trento Node Team

          Show
          TrentoNodeTeam Trento Node Team added a comment - Hi Michele, We are aware of the issues in Blueprint templates deployment. For this purpose, we have opened a Help-ticket to the team in charge of the functionality. Can you please in meanwhile try to deploy a blueprint in Spain region an give us feedback ? Thanks, Genci Trento Node Team
          Hide
          marcocipriani Marco Cipriani added a comment -

          Dear Michele,
          I've forwarded your request to the Trento support team.

          Best regards
          Marco

          Show
          marcocipriani Marco Cipriani added a comment - Dear Michele, I've forwarded your request to the Trento support team. Best regards Marco
          Hide
          fw.ext.user FW External User added a comment -

          Hi Marco,i'm in Trento node, and the application ID is 615882178f8b49c3a073f05bf757bbb5.The problem occurs with either standard or custom blueprint template.
          Thank you in advance,
          Michele

          Show
          fw.ext.user FW External User added a comment - Hi Marco,i'm in Trento node, and the application ID is 615882178f8b49c3a073f05bf757bbb5.The problem occurs with either standard or custom blueprint template. Thank you in advance, Michele
          Hide
          marcocipriani Marco Cipriani added a comment -

          Dear Michele,
          we need more details about your problem: e.g. which blueprint template (open catalog) did you use to create your blueprint instance?
          In addition, please, let us know which region you are using and your project ID, in order to forward your request to the correct support team.

          Best regards
          Marco

          Show
          marcocipriani Marco Cipriani added a comment - Dear Michele, we need more details about your problem: e.g. which blueprint template (open catalog) did you use to create your blueprint instance? In addition, please, let us know which region you are using and your project ID, in order to forward your request to the correct support team. Best regards Marco

            People

            • Assignee:
              TrentoNodeTeam Trento Node Team
              Reporter:
              fw.ext.user FW External User
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              Watchers:
              3 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: