Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Zurich
Description
Dear Support!
We are working on the SmartPlant project which is supported by Fractals.
We are using VM-s from the Fiware cloud, Zurich region. One of them has
public IP idress it's an instance of OrionPSB, we use GE-s from that
server (Orion Context Broker, POI data provider, PEP proxy), and we use
that machine as a proxy for CEP service. We have trouble with that VM,
it was not responding, we have tried to reboot it and it's still in
rebooting state.
Can you help us?
account:
smartplant@manufaktura.rs
region:
Zurich
VM IP address:
92.168.100.198,
public IP address:
160.85.2.87
Thank you for your support.
Best regards,
Janos Apro
Manufaktura
Subotica
Serbia
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[Created via e-mail received from: =?UTF-8?B?SsOhbm9zIEFwcsOz?= <apro@manufaktura.rs>]
Activity
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
| Assignee | Zurich Node Helpdesk [ zhaw node helpdesk ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
No answer from user. Closing the ticket.
Bruno.
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Sender Email | apro@manufaktura.rs |
| Summary | [Fiware-lab-help] VM rebooting | FIWARE.Request.Lab.VM rebooting. |
| HD-Node | Zurich [ 10926 ] |
| Summary | FIWARE.Request.Lab.VM rebooting. | FIWARE.Request.Lab.Zurich.VM rebooting. |
| Fix Version/s | 2021 [ 12600 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 23h 55m | 1 | Zurich Node Helpdesk | 02/Sep/15 2:50 PM | |||||
|
12d 19h 25m | 1 | Zurich Node Helpdesk | 15/Sep/15 10:15 AM | |||||
|
2s | 1 | Zurich Node Helpdesk | 15/Sep/15 10:15 AM |
Dear Janos,
We've checked the status of your VM and is currently appearing as 'Active' and responding to ping and ssh requests. Can you confirm this information?
Regards,
Bruno.