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  1. Help-Desk
  2. HELP-3884

FIWARE.Request.Tech.WebUI.RealVirtualInteraction.Problem installing 3D geo visualization

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-TECH-HELP
    • Labels:
      None

      Description

      Hello,

      I'm having problems with the installation of the 3d geo visualization bundle in the node Spain2. This is the error message:

      Success: Blueprint Instance SportApp3D status.

      Description: Create environment SportApp3D

      Status: ERROR

      Error: Error installing a product. Description:com.telefonica.euro_iaas.paasmanager.exception.ProductInstallatorException: Error installing product GIS-3.3.3 Error invokg SDC to Install ProductGIS-3.3.3 3.3.3 SDCException. com.telefonica.euro_iaas.sdc.exception.NodeExecutionException: Recipe GIS coub not be executed in sportapp3d-3dgeovis-1-f6b960: com.telefonica.euro_iaas.sdc.exception.NodeExecutionException: Recipe GIS coub not be executed in sportapp3d-3dgeovis-1-f6b960. The product GIS-3.3.3 can not be installed in[[VM][ip = 192.168.210.207][hostname = sportapp3d-3dgeovis-1-f6b960][domain = ][fqn = 23465e83-3d18-40f0-bf27-499e24e32d3c][osType = ]] due to a problem when executing in node
      I was able to install it in a previous deployment without any kind of network but then I had problems to connect with SSH. Searching in internet I found out we need to have a network for this node (http://iswwwup.com/t/f3840462170f/fiware-unable-to-access-filab-instace-via-ssh.html) so I tried to re-deploy the instance and I went back to the error shown above.

      thank you,
      César Iñarrea

      César Iñarrea

      ORBITAL AEROSPACEPlaza CEIN, 1
      31110 Noain (Navarra) · Spaint (+34) 948 34 67 76
      m (+34) 666 66 66 66

      cesar.inarrea@orbital-aerospace.com
      www.orbital-aerospace.com
      This message and any attached files transmitted with it, is confidential, especially as regards personal data.
      It is intended solely for the use of the individual or entity to whom it is addressed.
      If you are not the intended recipient and have received this information in error or have accessed it for any reason,
      please notify us of this fact by email reply and then destroy or delete the message, refraining from any reproduction,
      use, alteration, filing or communication to third parties of this message and attached files, all this not to incur in legal
      responsibilities.

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: =?UTF-8?Q?Cesar_I=C3=B1arrea?= <cesar.inarrea@orbital-aerospace.com>]

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        1d 2h 1 Guillermo Jimenez 26/Aug/15 12:31 PM
        Closed Closed In Progress In Progress
        2h 32m 1 Guillermo Jimenez 26/Aug/15 3:03 PM
        In Progress In Progress Answered Answered
        1d 23h 15m 2 J-P Viuhkola 28/Aug/15 2:19 PM
        Answered Answered Closed Closed
        3d 23h 10m 2 J-P Viuhkola 01/Sep/15 1:30 PM
        fla Fernando Lopez made changes -
        Fix Version/s 2021 [ 12600 ]
        mev Manuel Escriche made changes -
        HD-Enabler Real Virtual Interaction [ 10899 ]
        HD-Chapter WebUI [ 10842 ]
        mev Manuel Escriche made changes -
        mev Manuel Escriche made changes -
        Summary FIWARE.Request.Tech.Problem installing 3D geo visualization FIWARE.Request.Tech.WebUI.RealVirtualInteraction.Problem installing 3D geo visualization
        mev Manuel Escriche made changes -
        Summary [Fiware-lab-help] Problem installing 3D geo visualization FIWARE.Request.Tech.Problem installing 3D geo visualization
        sami_jylkk J-P Viuhkola made changes -
        Resolution Done [ 10000 ]
        Status Answered [ 10104 ] Closed [ 6 ]
        Hide
        sami_jylkk J-P Viuhkola added a comment -

        Hi,
        I successfully initiated GIS GE virtual machine in the FILAB by using GIS-3.3.3. Could you please try again to launch GIS blueprint, if there was something wrong on last week it seems to work now.

        Best regards,
        Sami

        Show
        sami_jylkk J-P Viuhkola added a comment - Hi, I successfully initiated GIS GE virtual machine in the FILAB by using GIS-3.3.3. Could you please try again to launch GIS blueprint, if there was something wrong on last week it seems to work now. Best regards, Sami
        mev Manuel Escriche made changes -
        Assignee Manuel Escriche [ mev ] Sami Jylkkä [ sami.jylkka ]
        Hide
        mev Manuel Escriche added a comment -

        Sami, there's available FIWARE-TECH-DEV community account in the LAB for these cases.
        I haven't received any request from you in order to operate there.
        Will you please send me an email with you username in the LAB?
        Then you'll be able to check whatever you need.
        Thanks.
        Manuel

        Show
        mev Manuel Escriche added a comment - Sami, there's available FIWARE-TECH-DEV community account in the LAB for these cases. I haven't received any request from you in order to operate there. Will you please send me an email with you username in the LAB? Then you'll be able to check whatever you need. Thanks. Manuel
        Hide
        sami_jylkk J-P Viuhkola added a comment -

        Hi,
        I did successfully launched new VirtualMachine with GIS-4.3.3 blueprint on last week (26th of August), but I'm not able to reproduce this because I don't have anymore free FILAB quota.
        Based on the fact that I was able to initiate new VM with GIS 4.3.3 blueprint but same fails now with external user, I'd ask FILAB team to check this.

        Show
        sami_jylkk J-P Viuhkola added a comment - Hi, I did successfully launched new VirtualMachine with GIS-4.3.3 blueprint on last week (26th of August), but I'm not able to reproduce this because I don't have anymore free FILAB quota. Based on the fact that I was able to initiate new VM with GIS 4.3.3 blueprint but same fails now with external user, I'd ask FILAB team to check this.
        sami_jylkk J-P Viuhkola made changes -
        Assignee Sami Jylkkä [ sami.jylkka ] Manuel Escriche [ mev ]
        Hide
        tospie Torsten Spieldenner added a comment - - edited

        GIS 4.3.3. fails to install with a similar error:

        Error installing a product. Description:com.telefonica.euro_iaas.paasmanager.exception.ProductInstallatorException: Error installing product GIS-4.3.3 Error invokg SDC to Install ProductGIS-4.3.3 4.3.3 SDCException. com.telefonica.euro_iaas.sdc.exception.NodeExecutionException: Recipe GIS coub not be executed in test-3dgeovis-1-004522: com.telefonica.euro_iaas.sdc.exception.NodeExecutionException: Recipe GIS coub not be executed in test-3dgeovis-1-004522. The product GIS-4.3.3 can not be installed in[[VM][ip = 192.168.211.39][hostname = test-3dgeovis-1-004522][domain = ][fqn = 04234bfd-7b4e-4c38-97bd-bb2b8a9c54a0][osType = ]] due to a problem when executing in node

        Show
        tospie Torsten Spieldenner added a comment - - edited GIS 4.3.3. fails to install with a similar error: Error installing a product. Description:com.telefonica.euro_iaas.paasmanager.exception.ProductInstallatorException: Error installing product GIS-4.3.3 Error invokg SDC to Install ProductGIS-4.3.3 4.3.3 SDCException. com.telefonica.euro_iaas.sdc.exception.NodeExecutionException: Recipe GIS coub not be executed in test-3dgeovis-1-004522: com.telefonica.euro_iaas.sdc.exception.NodeExecutionException: Recipe GIS coub not be executed in test-3dgeovis-1-004522. The product GIS-4.3.3 can not be installed in[ [VM] [ip = 192.168.211.39] [hostname = test-3dgeovis-1-004522] [domain = ] [fqn = 04234bfd-7b4e-4c38-97bd-bb2b8a9c54a0] [osType = ] ] due to a problem when executing in node
        Hide
        mev Manuel Escriche added a comment -

        Sami, Does this answer make sense for the external user? Or is it addressed to the lab support team?

        Show
        mev Manuel Escriche added a comment - Sami, Does this answer make sense for the external user? Or is it addressed to the lab support team?
        sami_jylkk J-P Viuhkola made changes -
        Status In Progress [ 3 ] Answered [ 10104 ]
        Hide
        sami_jylkk J-P Viuhkola added a comment -

        Hi,
        GIS GE 4.3.3 recipe is available at FILAB, I suggest to change to that one since it contains updated test content and improvements to the server & reference client.

        Best regards,
        Sami

        Show
        sami_jylkk J-P Viuhkola added a comment - Hi, GIS GE 4.3.3 recipe is available at FILAB, I suggest to change to that one since it contains updated test content and improvements to the server & reference client. Best regards, Sami
        Hide
        tospie Torsten Spieldenner added a comment -

        I am assigning this ticket to Sami who is responsible for the GIS Data
        Provider.

        Sami, this user is experiencing problems when installing the GIS Data
        Provider from the provided recipe. Could you have a look at the recipe
        and check what my cause the error?

        Thanks!

        Torsten


        Torsten Spieldenner, M.Sc.

        Tel.: +49 6 81 / 8 57 75 - 77 48
        Fax.: +49 6 81 / 8 57 75 - 22 35

        Internet: http://www.dfki.de/web/forschung/asr/

        -------------------------------------------------------------
        Deutsches Forschungszentrum fuer Kuenstliche Intelligenz GmbH
        Trippstadter Strasse 122, D-67663 Kaiserslautern, Germany

        Geschaeftsfuehrung:
        Prof. Dr. Dr. h.c. mult. Wolfgang Wahlster (Vorsitzender)
        Dr. Walter Olthoff

        Vorsitzender des Aufsichtsrats:
        Prof. Dr. h.c. Hans A. Aukes

        Amtsgericht Kaiserslautern, HRB 2313
        -------------------------------------------------------------

        Show
        tospie Torsten Spieldenner added a comment - I am assigning this ticket to Sami who is responsible for the GIS Data Provider. Sami, this user is experiencing problems when installing the GIS Data Provider from the provided recipe. Could you have a look at the recipe and check what my cause the error? Thanks! Torsten – Torsten Spieldenner, M.Sc. Tel.: +49 6 81 / 8 57 75 - 77 48 Fax.: +49 6 81 / 8 57 75 - 22 35 Internet: http://www.dfki.de/web/forschung/asr/ ------------------------------------------------------------- Deutsches Forschungszentrum fuer Kuenstliche Intelligenz GmbH Trippstadter Strasse 122, D-67663 Kaiserslautern, Germany Geschaeftsfuehrung: Prof. Dr. Dr. h.c. mult. Wolfgang Wahlster (Vorsitzender) Dr. Walter Olthoff Vorsitzender des Aufsichtsrats: Prof. Dr. h.c. Hans A. Aukes Amtsgericht Kaiserslautern, HRB 2313 -------------------------------------------------------------
        tospie Torsten Spieldenner made changes -
        Assignee Torsten Spieldenner [ torsten.spieldenner ] Sami Jylkkä [ sami.jylkka ]
        Hide
        jesus.perezgonzalez Jesus Perez added a comment -

        There is a problem with chef recipe for GIS 3.3.3 (it seems that never ends):

        Last traces in /var/log/chef/:

        [2015-08-28T13:37:33+02:00] INFO: Processing remote_file[/tmp/geoserver.war] action create (GIS::3.3.3_install line 16)
        [2015-08-28T13:45:46+02:00] INFO: remote_file[/tmp/geoserver.war] created file /tmp/geoserver.war
        [2015-08-28T13:45:46+02:00] INFO: remote_file[/tmp/geoserver.war] updated file contents /tmp/geoserver.war
        [2015-08-28T13:45:46+02:00] INFO: Processing remote_file[/tmp/GIS_test_client.zip] action create (GIS::getGisClient line 1)
        [2015-08-28T13:46:06+02:00] INFO: Processing bash[install_and_configure_software] action run (GIS::getGisClient line 5)
        [2015-08-28T13:46:06+02:00] INFO: bash[install_and_configure_software] ran successfully
        [2015-08-28T13:46:06+02:00] INFO: Processing bash[install_and_configure_software] action run (GIS::3.3.3_install line 22)
        [2015-08-28T13:46:15+02:00] INFO: bash[install_and_configure_software] ran successfully
        [2015-08-28T13:46:15+02:00] INFO: Processing remote_file[/tmp/GIS_test_asset.zip] action create (GIS::getGisTestAssets line 1)

        Show
        jesus.perezgonzalez Jesus Perez added a comment - There is a problem with chef recipe for GIS 3.3.3 (it seems that never ends): Last traces in /var/log/chef/: [2015-08-28T13:37:33+02:00] INFO: Processing remote_file [/tmp/geoserver.war] action create (GIS::3.3.3_install line 16) [2015-08-28T13:45:46+02:00] INFO: remote_file [/tmp/geoserver.war] created file /tmp/geoserver.war [2015-08-28T13:45:46+02:00] INFO: remote_file [/tmp/geoserver.war] updated file contents /tmp/geoserver.war [2015-08-28T13:45:46+02:00] INFO: Processing remote_file [/tmp/GIS_test_client.zip] action create (GIS::getGisClient line 1) [2015-08-28T13:46:06+02:00] INFO: Processing bash [install_and_configure_software] action run (GIS::getGisClient line 5) [2015-08-28T13:46:06+02:00] INFO: bash [install_and_configure_software] ran successfully [2015-08-28T13:46:06+02:00] INFO: Processing bash [install_and_configure_software] action run (GIS::3.3.3_install line 22) [2015-08-28T13:46:15+02:00] INFO: bash [install_and_configure_software] ran successfully [2015-08-28T13:46:15+02:00] INFO: Processing remote_file [/tmp/GIS_test_asset.zip] action create (GIS::getGisTestAssets line 1)
        mev Manuel Escriche made changes -
        Assignee Jesus Perez [ jesus.perezgonzalez ] Torsten Spieldenner [ torsten.spieldenner ]
        mev Manuel Escriche made changes -
        Component/s FIWARE-TECH-HELP [ 10278 ]
        Component/s FIWARE-LAB-HELP [ 10279 ]
        gjimenez Guillermo Jimenez made changes -
        Assignee Guillermo Jiménez Prieto [ guillermo.jimenez ] Jesus Perez [ jesus.perezgonzalez ]
        gjimenez Guillermo Jimenez made changes -
        Resolution Done [ 10000 ]
        Status Closed [ 6 ] In Progress [ 3 ]
        Hide
        fw.ext.user FW External User added a comment -

        Hello,I just tried to do what you said and I get an error on the index.
        Success: Blueprint Instance Sp@rtApp status.

        Description: Create environment Sp@rtApp

        Status: ERROR

        Error: Infrastructure error Error creating server: String index out of range: -10
        It's a clean blueprint from the the store.

        Thank you,
        Cesar

        César Iñarrea

        ORBITAL AEROSPACEPlaza CEIN, 1
        31110 Noain (Navarra) · Spaint (+34) 948 34 67 76
        m (+34) 666 66 66 66

        cesar.inarrea@orbital-aerospace.com
        www.orbital-aerospace.com
        This message and any attached files transmitted with it, is confidential, especially as regards personal data.
        It is intended solely for the use of the individual or entity to whom it is addressed.
        If you are not the intended recipient and have received this information in error or have accessed it for any reason,
        please notify us of this fact by email reply and then destroy or delete the message, refraining from any reproduction,
        use, alteration, filing or communication to third parties of this message and attached files, all this not to incur in legal
        responsibilities.

        ---- Activado mié, 26 ago 2015 12:30:53 +0200 Help-Desk<jira-help-desk@fi-ware.org> escribió ----

        Dear Cesar,

        Sorry for the delay.
        We fixed a bug in the image that you were using in the template.
        Please, clone the template and try again.

        It should be working right now.
        Thank you for contacting us and please, write back if you have any problem with our service.
        Best regards
        Guillermo.

        -------------------------------------------------------------------------------
        Guillermo Jiménez Prieto created HELP-3884:
        ----------------------------------------------

        Summary: [Fiware-lab-help] Problem installing 3D geo visualization
        Key: HELP-3884
        URL: https://jira.fiware.org/browse/HELP-3884
        Project: Help-Desk
        Issue Type: extRequest
        Components: FIWARE-LAB-HELP
        Reporter: FW External User

        This email was generated by the FIWARE JIRA (http://jira.fiware.org).

        Show
        fw.ext.user FW External User added a comment - Hello,I just tried to do what you said and I get an error on the index. Success: Blueprint Instance Sp@rtApp status. Description: Create environment Sp@rtApp Status: ERROR Error: Infrastructure error Error creating server: String index out of range: -10 It's a clean blueprint from the the store. Thank you, Cesar César Iñarrea ORBITAL AEROSPACEPlaza CEIN, 1 31110 Noain (Navarra) · Spaint (+34) 948 34 67 76 m (+34) 666 66 66 66 cesar.inarrea@orbital-aerospace.com www.orbital-aerospace.com This message and any attached files transmitted with it, is confidential, especially as regards personal data. It is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient and have received this information in error or have accessed it for any reason, please notify us of this fact by email reply and then destroy or delete the message, refraining from any reproduction, use, alteration, filing or communication to third parties of this message and attached files, all this not to incur in legal responsibilities. ---- Activado mié, 26 ago 2015 12:30:53 +0200 Help-Desk<jira-help-desk@fi-ware.org> escribió ---- Dear Cesar, Sorry for the delay. We fixed a bug in the image that you were using in the template. Please, clone the template and try again. It should be working right now. Thank you for contacting us and please, write back if you have any problem with our service. Best regards Guillermo. ------------------------------------------------------------------------------- Guillermo Jiménez Prieto created HELP-3884 : ---------------------------------------------- Summary: [Fiware-lab-help] Problem installing 3D geo visualization Key: HELP-3884 URL: https://jira.fiware.org/browse/HELP-3884 Project: Help-Desk Issue Type: extRequest Components: FIWARE-LAB-HELP Reporter: FW External User This email was generated by the FIWARE JIRA ( http://jira.fiware.org ).
        gjimenez Guillermo Jimenez made changes -
        Assignee Spain Node Support Team [ spain.node ] Guillermo Jiménez Prieto [ guillermo.jimenez ]
        gjimenez Guillermo Jimenez made changes -
        Resolution Done [ 10000 ]
        Status Answered [ 10104 ] Closed [ 6 ]
        gjimenez Guillermo Jimenez made changes -
        Status In Progress [ 3 ] Answered [ 10104 ]
        gjimenez Guillermo Jimenez made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        Hide
        gjimenez Guillermo Jimenez added a comment -

        Dear Cesar,

        Sorry for the delay.
        We fixed a bug in the image that you were using in the template.
        Please, clone the template and try again.

        It should be working right now.
        Thank you for contacting us and please, write back if you have any problem with our service.
        Best regards
        Guillermo.

        Show
        gjimenez Guillermo Jimenez added a comment - Dear Cesar, Sorry for the delay. We fixed a bug in the image that you were using in the template. Please, clone the template and try again. It should be working right now. Thank you for contacting us and please, write back if you have any problem with our service. Best regards Guillermo.
        Hide
        aristi Aristi Galani (Inactive) added a comment -

        Dear Cesar

        We forwarded your request to the second level support which will give you
        detailed help.

        Kind regards
        IWAVE team, on behalf of helpdesk team

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        aristi Aristi Galani (Inactive) added a comment - Dear Cesar We forwarded your request to the second level support which will give you detailed help. Kind regards IWAVE team, on behalf of helpdesk team _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        UPRC PiraeusU Node Helpdesk made changes -
        Component/s FIWARE-LAB-HELP [ 10279 ]
        UPRC PiraeusU Node Helpdesk made changes -
        Field Original Value New Value
        Assignee Spain Node Support Team [ spain.node ]
        fw.ext.user FW External User created issue -

          People

          • Assignee:
            sami_jylkk J-P Viuhkola
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            7 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: