Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-3877

FIWARE.Request.Lab.Trento.CLONE - VM not accessible (node of Trento)

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Trento

          Description

          Dear FIWARE coach,
          we forward you a support request received from a CreatiFI applicant we are
          not able to solve.
          Starting from tomorrow, the CreatiFI companies will show their final
          prototype in order to get the last money trance in the CreatiFI accelerator
          project , so ask FIWARE owner to fix the issue ASAP, please.
          Please let us know if you need direct contact with the submitter.
          Thanks.

          *****************************

          Hi,

          since yesterday is not available our VM instantiated on FIWARE cloud (node
          of Trento) and SSH responds “connect to host 193.205.211.XXX port 22:
          operation timed out".

          All FIWARE GE services necessary for our final presentation are therefore
          not accessible.

          We are working to our final presentation (Thursday @ Barcelona), can we
          know when the vm will be accessible again?

          Best regards,

          Shamar

          Motorialab technical team

          *****************************

          _______________________________________________
          Fiware-creatifi-coaching mailing list
          Fiware-creatifi-coaching@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-creatifi-coaching

          [Created via e-mail received from: Andrea Maestrini <amaestrini@create-net.org>]

            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELC-962 FIWARE.Request.Coach.CreatiFI.VM not accessible (node of Trento)

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		18h 36m 1 Trento Node Team 25/Aug/15 4:28 PM
              Closed Closed In Progress In Progress
              		16h 2m 1 Silvio Cretti 26/Aug/15 9:58 AM
              In Progress In Progress Answered Answered
              		1d 1h 35m 2 Trento Node Team 27/Aug/15 10:39 AM
              Answered Answered Closed Closed
              		32m 58s 2 Trento Node Team 27/Aug/15 10:39 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary CLONE - [Fiware-creatifi-coaching] [CreatiFI Italy Hub] VM not accessible (node of Trento) FIWARE.Request.Lab.Trento.CLONE - VM not accessible (node of Trento)
              mev Manuel Escriche made changes -
              HD-Node Trento [ 10923 ]
              TrentoNodeTeam Trento Node Team made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              TrentoNodeTeam Trento Node Team made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment -

              Ok. You can closed the ticket.

              Show
              silviocretti Silvio Cretti added a comment - Ok. You can closed the ticket.
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              Hi Silvio,

              In the description it is written
              " Shamar – Motorialab technical team "
              that's why it was closed after contacting Motorialab.

              BR
              TrentoNodeteam

              Show
              TrentoNodeTeam Trento Node Team added a comment - Hi Silvio, In the description it is written " Shamar – Motorialab technical team " that's why it was closed after contacting Motorialab. BR TrentoNodeteam
              silviocretti Silvio Cretti made changes -
              Resolution Done [ 10000 ]
              Status Closed [ 6 ] In Progress [ 3 ]
              Hide
              Permalink
              silviocretti Silvio Cretti added a comment - - edited

              This ticket has been open by Motorialab

              Show
              silviocretti Silvio Cretti added a comment - - edited This ticket has been open by Motorialab
              TrentoNodeTeam Trento Node Team made changes -
              Status Answered [ 10104 ] Closed [ 6 ]
              Resolution Done [ 10000 ]
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              Hi all,

              The reachability issue has been restored and the user replied giving positive feedback.

              BR
              TrentoNodeTeam

              Show
              TrentoNodeTeam Trento Node Team added a comment - Hi all, The reachability issue has been restored and the user replied giving positive feedback. BR TrentoNodeTeam
              TrentoNodeTeam Trento Node Team made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              TrentoNodeTeam Trento Node Team added a comment -

              HI all,

              On your account there are already available the snapshot(s) of your VM(s) performed on the 21st of August
              and also available FloatingIP(s) to associate once You launched the instance.
              Please be aware that you have to re-create the sec-group and the key_pair.

              We apologize for the inconvenience(s)

              For any help/support do not hesitate to contact us.

              BR
              TrentoNodeTeam

              Show
              TrentoNodeTeam Trento Node Team added a comment - HI all, On your account there are already available the snapshot(s) of your VM(s) performed on the 21st of August and also available FloatingIP(s) to associate once You launched the instance. Please be aware that you have to re-create the sec-group and the key_pair. We apologize for the inconvenience(s) For any help/support do not hesitate to contact us. BR TrentoNodeTeam
              TrentoNodeTeam Trento Node Team made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              silviocretti Silvio Cretti made changes -
              Assignee Silvio Cretti [ silvio.cretti ] Trento Node Team [ trentonodeteam ]
              silviocretti Silvio Cretti made changes -
              Project Help-Coaches-Desk [ 10926 ] Help-Desk [ 10841 ]
              Key HELC-964 HELP-3877
              Component/s FIWARE-LAB-HELP [ 10279 ]
              Component/s CreatiFI [ 10357 ]
              FI-WARE Environment FI-LAB [ 10100 ]
              silviocretti Silvio Cretti made changes -
              Field Original Value New Value
              Link This issue clones HELC-962 [ HELC-962 ]
              silviocretti Silvio Cretti created issue -

                People

                • Assignee:
                  TrentoNodeTeam Trento Node Team
                  Reporter:
                  silviocretti Silvio Cretti
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: