Dear Jordi,
in order to solve your issue we need to know:

• which region you are using
• your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
• the Floating IP that you are using.

Best regards
Marco

----Messaggio originale----
Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Jordi Vilaplana
Inviato: giovedì 4 giugno 2015 11:42
A: fiware-lab-help@lists.fi-ware.org
Oggetto: [Fiware-lab-help] FI-Lab Assistance

I have a Cloud instance with an associated Floating IP and I can’t access it nor is replying to pings.

It has the corresponding ports open and the instance is running normally. I could access it yesterday.

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Dear Marco,

Region: Spain2
Project ID: 00000000000000000000000000002797
Floating IP: 130.206.121.142

Regards,
Jordi

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Dear Jordi,
I have just forwarded your request to the Spain node support team.
They will be back to you soon.

Best regards
Marco

----Messaggio originale----
Da: Jordi Vilaplana gatasuna@gmail.com
Inviato: giovedì 4 giugno 2015 11:51
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.org
Oggetto: Re: [Fiware-lab-help] FI-Lab Assistance

Dear Marco,

Region: Spain2
Project ID: 00000000000000000000000000002797
Floating IP: 130.206.121.142

Regards,
Jordi

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

Hi,

It is working now, thank you!

Regards,
Jordi