I didn't get any answer from the Startup, so I assume they already solved their problem.
Please, proceed.

Thanks.

BR,
Marco

Can we close this issue?

Best,
Sandor

looking at the ENV variables it seems to me OS_TENANT_NAME is used instead of OS_TENANT_ID

for me cli work withe following set
export OS_TENANT_NAME=jozsef-steger
export OS_TENANT_ID=00000000000000000000000000003796
export OS_USERNAME=steger.jozsef@wigner.mta.hu
export OS_PASSWORD=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
export OS_AUTH_URL=http://cloud.lab.fiware.org:4730/v2.0/
export OS_AUTH_STRATEGY=keystone
export OS_REGION_NAME=Budapest2

hope it helps,
Józsi

I would like to add that since the Budapest node was facing some instabilities we decided to migrate to Spain2 node, but the Startup's team was still unable to access the command line.
I just sent an email to the Startup, in order to understand if they are still stick with the authentication or if they already solved the problem by asking to the lab-help mailing list.
Since their account should now be allocated in Spain2 node, I can suggest to close this ticket (or at least assign it to Spain node team), but for the moment, please, stand by; I will send a notification through this issue page.

Again, thank you very much for your attention and cooperation.

Best regards,
Marco

Good afternoon Sandor,

Well, actually they are still waiting for a response...
In my last comment I forwarded you the output of the command you sent, in order to identify the problem.
Are you able to get the information you need from my previous comment?
If not, I can establish a communication between you and the team, in order to speed-up the process.

Thank you very much for your attention and cooperation.

Best regards,
Marco

Dear Marco,

At the time of the issue, there were some instability with the central FIWARE authentication system that may have caused the issue. Is it still open or solved and we can close it?

Many thanks,
Best,
Sandor

Hello Sandor,
The following is the output of the command you requested in your last message, just provided by the user:

$ nova --debug list
DEBUG (session:195) REQ: curl -g -i -X GET http://cloud.lab.fi-ware.org:4730/v2.0 -H "Accept: application/json" -H "User-Agent: python-keystoneclient"
INFO (connectionpool:203) Starting new HTTP connection (1): cloud.lab.fi-ware.org
DEBUG (connectionpool:383) "GET /v2.0 HTTP/1.1" 200 431
DEBUG (session:224) RESP: [200] date: Wed, 03 Jun 2015 18:36:16 GMT vary: X-Auth-Token content-length: 431 content-type: application/json connection: close
RESP BODY: {"version": {"status": "stable", "updated": "2014-04-17T00:00:00Z", "media-types": [

,

], "id": "v2.0", "links": [

,

]}}

DEBUG (v2:76) Making authentication request to http://cloud.lab.fi-ware.org:4730/v2.0/tokens
INFO (connectionpool:238) Resetting dropped connection: cloud.lab.fi-ware.org
DEBUG (connectionpool:383) "POST /v2.0/tokens HTTP/1.1" 401 114
DEBUG (session:400) Request returned failure status: 401
DEBUG (shell:819) The request you have made requires authentication. (HTTP 401)
Traceback (most recent call last):
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/novaclient/shell.py", line 816, in main
OpenStackComputeShell().main(argv)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/novaclient/shell.py", line 743, in main
args.func(self.cs, args)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/novaclient/v2/shell.py", line 1381, in do_list
sort_dirs=sort_dirs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/novaclient/v2/servers.py", line 600, in list
return self._list("/servers%s%s" % (detail, query_string), "servers")
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/novaclient/base.py", line 64, in _list
_resp, body = self.api.client.get(url)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/adapter.py", line 170, in get
return self.request(url, 'GET', **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/novaclient/client.py", line 102, in request
**kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/adapter.py", line 206, in request
resp = super(LegacyJsonAdapter, self).request(*args, **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/adapter.py", line 95, in request
return self.session.request(url, method, **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/utils.py", line 318, in inner
return func(*args, **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/session.py", line 313, in request
auth_headers = self.get_auth_headers(auth)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/session.py", line 604, in get_auth_headers
return auth.get_headers(self, **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/auth/base.py", line 114, in get_headers
token = self.get_token(session)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/auth/identity/base.py", line 105, in get_token
return self.get_access(session).auth_token
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/auth/identity/base.py", line 145, in get_access
self.auth_ref = self.get_auth_ref(session)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/auth/identity/generic/base.py", line 176, in get_auth_ref
return self._plugin.get_auth_ref(session, **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/auth/identity/v2.py", line 78, in get_auth_ref
authenticated=False, log=False)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/session.py", line 503, in post
return self.request(url, 'POST', **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/utils.py", line 318, in inner
return func(*args, **kwargs)
File "/home/atleta/Work/PsychAsk/devel/tech-eval/fiware/filab/env/local/lib/python2.7/site-packages/keystoneclient/session.py", line 401, in request
raise exceptions.from_response(resp, method, url)
Unauthorized: The request you have made requires authentication. (HTTP 401)
ERROR (Unauthorized): The request you have made requires authentication. (HTTP 401)

Thank you for your attention.

BR,
Marco

Thank you Sandor.
I'm going to forward your answer to the requesting user.
BR,
Marco

Hi Marco,

I've just checked our site with the command line tools and worked with my account.
I would kindly ask you to execute the CLI tools with --debug option and send me the output (after removing the password from it). And please send us which nova/neutron commands are not working.
I tried the following commands:
nova list
neutron net-list

Best,
Sandor

Hello,
Can you please handle this question?
Please refer to HELC-729 for the original ticket.
Thank you very much for your attention.
BR,
Marco