Forwarding as suggested. I hope the fiber disruption issue is resolved
soon.
Otherwise, any access to other regions with available resources / IPs as
soon as possible is very welcome.

Also, today we received email confirmation that we've been upgraded to
community level access, but when we logged in there was no such indication,
plus the "request account upgrade" button in Help&Info was still there. Can
we double-check this? account email: info@integrated.gr

Thanks, Jos�

-Yannis

> Yannis, Please, would you mind writing this email to "
> fiware-lab-help@lists.fi-ware.org"? I'm working into this, but it should
> be in our records.
> Regards,
> Jos� Ignacio.

---------- Forwarded message ----------
From: Yannis Skourtis <yannis@integrated.gr>
Date: Mon, Apr 27, 2015 at 1:22 PM
Subject: No progress on accessing FIWARE cloud instances
To: FERNANDO LOPEZ AGUILAR <fernando.lopezaguilar@telefonica.com>, Raul
Palma <rpalma@man.poznan.pl>, saf2-techteam@lists.man.poznan.pl
Cc: Konstantinos Rekalidis <krekalidis@integrated.gr>, isobel fletcher <
isobel.fletcher@ebn.eu>, Dinos Psichos <Dinos@integrated.gr>

Hi, Raul, Fernando,

About the timeout problems, I just wanted to note that we started this
issue on 26 March and, a month later, we have had no progress whatsoever in
accessing our FIWARE Cloud instances located in Spain2.

We've supplied all the information we could get our hands on (as shown in
the cc'd text) but it's still impossible to access the machines. It's
usually a timeout, with the rare exception when the machine responds by
rejecting the private key and asking for a root password.

I don't know of any way to see progress in this without your assistance.
We've done all preliminary development locally but time is running out and
we need to continue testing on the FIWARE VM as soon as possible to prepare
our report for GE usage by mid-May.

I'm cc'ing Isobel, our mentor from SmartAgriFood, in case she can be of
assistance.

Please let me know what are our options. I'll be available for a Skype or
phone call at any time in the next couple days.

Best regards,

Yannis

ps. Is this related to the "Disruptive Fiber Cut in Spain: FIWARE Lab
unrecheable" issue raised some time ago? [message from Raul re-attached]

ps2. We haven't got any reply in our application for a community membership

• not evn a confirmation email. Do we have any insight on the progress
  there?

On Tue, Apr 21, 2015 at 9:54 PM, Yannis Skourtis <yannis@integrated.gr>
wrote:

> Hi, thanks for the swift reply.
>
> Is the details we sent 4 days ago not enough? here it is again:
> project name: integrated-itdc
> associated account email address: info@integrated.gr (has applied for
> community level access)
> region: Spain2
> instance(s):
> iitdc-fiware-vps1, vm_test1_spain2 (this last one is currently public
> on 130.206.113.142), details:
> Name: vm_test1_spain2
> ID: 4bcff934-6db1-4b8a-847a-10e1ce60e39e
> Status: ACTIVE
> Image Name: CentOS-6.5-x64
> iitdc_network1: 192.32.241.5
> iitdc_network1: 130.206.113.142
>
> here's the full printout from the instance overview:
> Info
>
> Name: vm_test1_spain2
> ID: 4bcff934-6db1-4b8a-847a-10e1ce60e39e
> Status: ACTIVE
> Specs
>
> RAM: 2048MB
> VCPUs: 1 VCPU
> Disk: 20GB
> IP Addresses
>
> iitdc_network1: 192.32.241.5
> iitdc_network1: 130.206.113.142
> Security Groups
>
> secgroup1
> secgroup1
> Meta
>
> Key name: kp1
> Image Name: CentOS-6.5-x64
> region: Spain2
> Volumes
>
> Installed Software
>
> Image CentOS-6.5-x64 does not allow Software Management with SDC.
>
> Do you mean somtheing else by tenant id or user?
>
> Many thanks,
>
> Yannis
>
>
>
> On Tue, Apr 21, 2015 at 9:37 PM, FERNANDO LOPEZ AGUILAR <
> fernando.lopezaguilar@telefonica.com> wrote:
>
>> Hi Yannins,
>>
>> I cannot do anything of you do not send me the details of the VM.
>>
>> - Tenant ID.
>> - Region in which it is running.
>> - User.
>>
>>
>> De: Yannis Skourtis <yannis@integrated.gr>
>> Fecha: Tuesday 21 April 2015 20:12
>> Para: Raul Palma <rpalma@man.poznan.pl>
>> CC: fla <fernando.lopezaguilar@telefonica.com>
>>
>> Asunto: Re: [Saf2-techteam] FIWARE cloud issues
>>
>> Still no luck connecting.
>>
>> Fernando/Raul can you try an ssh on 130.206.113.142:22? Do you get a
>> login prompt? We're still getting a timeout, having double-checked security
>> rules etc as well as a couple reboots.
>> We used to be able to get at least a login prompt (followed by a
>> rejection of the private key). Now, just a timeout.
>> Any ideas?
>>
>>
>>
>>
>> On Mon, Apr 20, 2015 at 10:54 PM, Raul Palma <rpalma@man.poznan.pl>
>> wrote:
>>
>>> Hi!
>>> We have received the email attached.
>>> Regards,
>>> Raul
>>>
>>> From: Yannis Skourtis <yannis@integrated.gr>
>>> Date: Monday 20 April 2015 19:51
>>> To: FERNANDO LOPEZ AGUILAR <fernando.lopezaguilar@telefonica.com>
>>> Cc: "saf2-techteam@lists.man.poznan.pl" <
>>> saf2-techteam@lists.man.poznan.pl>, Konstantinos Rekalidis <
>>> krekalidis@integrated.gr>, Dinos Psichos <Dinos@integrated.gr>, Raul
>>> Palma <rpalma@man.poznan.pl>
>>>
>>> Subject: Re: [Saf2-techteam] FIWARE cloud issues
>>>
>>> Hi Fernando.
>>>
>>> Right now, I'm getting a timeout on both instances. Are we the only
>>> ones to have such connectivity issues?
>>> Any chance for a Skype call, afternoon hours? I promise to keep it very
>>> very short.
>>>
>>> In the meantime we're doing most of the dev work locally.
>>>
>>> Thanks,
>>> Yannis
>>>
>>>
>>>
>>> On Mon, Apr 20, 2015 at 12:29 PM, FERNANDO LOPEZ AGUILAR <
>>> fernando.lopezaguilar@telefonica.com> wrote:
>>>
>>>> Thank you very much Ra�l,
>>>>
>>>> Yannis could you say me if the error still continue?
>>>>
>>>> BR, Fernando.-
>>>>
>>>> De: Raul Palma <rpalma@man.poznan.pl>
>>>> Fecha: Thursday 16 April 2015 16:30
>>>> Para: fla <fernando.lopezaguilar@telefonica.com>, Yannis Skourtis <
>>>> yannis@integrated.gr>
>>>> CC: "saf2-techteam@lists.man.poznan.pl" <
>>>> saf2-techteam@lists.man.poznan.pl>, Konstantinos Rekalidis <
>>>> krekalidis@integrated.gr>, Dinos Psichos <Dinos@integrated.gr>,
>>>> "Kruize, Jan Willem" <janwillem.kruize@wur.nl>
>>>>
>>>> Asunto: Re: [Saf2-techteam] FIWARE cloud issues
>>>>
>>>> Thanks for the support Fernando, I am sure you can help better
>>>> Yannis with the issue in the Spanish node.
>>>>
>>>> From: FERNANDO LOPEZ AGUILAR <fernando.lopezaguilar@telefonica.com>
>>>> Date: Thursday 16 April 2015 13:27
>>>> To: Yannis Skourtis <yannis@integrated.gr>, Raul Palma <
>>>> rpalma@man.poznan.pl>
>>>> Cc: "saf2-techteam@lists.man.poznan.pl" <
>>>> saf2-techteam@lists.man.poznan.pl>, Konstantinos Rekalidis <
>>>> krekalidis@integrated.gr>, Dinos Psichos <Dinos@integrated.gr>
>>>> Subject: Re: [Saf2-techteam] FIWARE cloud issues
>>>>
>>>> Dear all,
>>>>
>>>> In order to be community user you have to introduce your data in the
>>>> link that it is show in the help page (http://help.lab.fiware.org/)
>>>>
>>>>
>>>> Regarding the problem that you mention about the access to the VM, I
>>>> want to know if it was something that has been
>>>> yet resolved or still occurs. In case that the error follow, please
>>>> send us the detail of it (Tenant, Region, Server Id and user)
>>>> to the mailing list in order that we can attend the issue properly.
>>>>
>>>> Best regards,
>>>> Fernando.-
>>>>
>>>> De: Yannis Skourtis <yannis@integrated.gr>
>>>> Fecha: Thursday 16 April 2015 12:18
>>>> Para: Raul Palma <rpalma@man.poznan.pl>
>>>> CC: "saf2-techteam@lists.man.poznan.pl" <
>>>> saf2-techteam@lists.man.poznan.pl>, Konstantinos Rekalidis <
>>>> krekalidis@integrated.gr>, fla <fernando.lopezaguilar@telefonica.com>,
>>>> Dinos Psichos <Dinos@integrated.gr>
>>>> Asunto: Re: [Saf2-techteam] FIWARE cloud issues
>>>>
>>>> Hi Raul and Good Morning!
>>>>
>>>> First, please let us know whether this is the right place to raise
>>>> technical issues, or whether we should use the JIRA service for FIWARE lab.
>>>>
>>>> Our FIWARE lab account is info@integrated.gr <info@integrated.gr>
>>>> and we're building the 14906-SSRF-DSS app under the SmartAgriFood2
>>>> accelerator.
>>>>
>>>> We need your assistance with the following:
>>>>
>>>> - Our instances live in the Spain2 region (screenshot below)
>>>> - Today we seem to have trouble connecting. Even though the
>>>> instance is up and running, we either get a timeout or (when restarting or
>>>> re-associating the IP between the two instances) we get a *refused
>>>> key* message:
>>>>
>>>> [image: Inline image 2]
>>>>
>>>> - We've used PuttyGen as usual to convert the .pem keypair into a
>>>> .ppk private key (SSH-2 RSA).
>>>> - We tried both using Pageant and setting the .ppk file path in
>>>> connection/SSH/Auth in Putty. It all fails without even asking for the
>>>> passphrase.
>>>> - Finally, we accepted the recent terms of use for FIWARE lab as
>>>> required. Please, also let us know which is the application process to
>>>> become community members and secure our VPSs and resources. For the time
>>>> being, one machine of m1.small size is sufficient for our project.
>>>>
>>>> Many thanks,
>>>>
>>>> Fernando, should we keep you in this email loop?
>>>>
>>>> Best regards,
>>>> Yannis
>>>>
>>>> [image: Inline image 1]
>>>>
>>>>
>>>>
>>>> On Mon, Mar 30, 2015 at 3:14 PM, Yannis Skourtis <yannis@integrated.gr>
>>>> wrote:
>>>>
>>>>> Hi Raul,
>>>>>
>>>>> We were having issues with bugs and/or resources availability
>>>>> (RAM/Disk/Floating IPs) in various nodes when trying to configure&launch
>>>>> instances. Fernando Lopez Aguilar is currently helping us secure a couple
>>>>> of instances in the newer Spain2 region. It seems there was a bug with the
>>>>> Tiny flavour but the Small instances work fine for the moment.
>>>>> Requirements-wise, two (2) Small VMs will suffice for our project.
>>>>>
>>>>> We may need your assistance in the coming days to secure access to
>>>>> the nodes and do some troubleshooting.
>>>>>
>>>>> We'll be in contact – thanks in advance!
>>>>>
>>>>> -Yannis
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Mar 27, 2015 at 1:46 AM, Raul Palma <rpalma@man.poznan.pl>
>>>>> wrote:
>>>>>
>>>>>> Hi Yannis,
>>>>>> Could you tell us which nodes have you tried, and what exactly are
>>>>>> your requirements?
>>>>>> Regards,
>>>>>> Raul
>>>>>>
>>>>>> From: Yannis Skourtis <yannis@integrated.gr>
>>>>>> Date: Thursday 26 March 2015 11:27
>>>>>> To: <saf2-techteam@lists.man.poznan.pl>
>>>>>> Cc: Dinos Psichos <Dinos@integrated.gr>, Konstantinos Rekalidis <
>>>>>> krekalidis@integrated.gr>
>>>>>> Subject: [Saf2-techteam] FIWARE cloud issues
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> We're the developers for the 14906-SSRF-DSS project (under SAF2
>>>>>> accelerator) and currently testing FIWARE capabilities.
>>>>>>
>>>>>> Is there a way to get more technical help during our tests.
>>>>>> Currently, we're having some difficulties, working with *FIWARE
>>>>>> Cloud*, in finding available resources.
>>>>>> We've tried to create instances in most regions, but the process is
>>>>>> slow and sometimes frustrating. The nodes are either out of disk or memory
>>>>>> or, more commonly, have no public IPs or external-facing networks.
>>>>>>
>>>>>> Is there a way to secure such resources, guarantee their
>>>>>> availability for the duration of the project (through 2016) and get access
>>>>>> to more technical guidance?
>>>>>>
>>>>>> The FIWARE developers week in Brussels was helpful but we might
>>>>>> need closer contact with the technical team in the coming months.
>>>>>>
>>>>>> Thanks very much in advance,
>>>>>>
>>>>>> Best regards,
>>>>>> Yannis Skoutis
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________ SAF2-TECHTEAM
>>>>>> mailing list SAF2-TECHTEAM@lists.man.poznan.pl
>>>>>> https://lists.man.poznan.pl/mailman/listinfo/saf2-techteam
>>>>>>
>>>>>
>>>>>
>>>>
>>>> ------------------------------
>>>>
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>>>> recipient, you are hereby notified that any dissemination, distribution or
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>>>> this transmission in error, do not read it. Please immediately reply to the
>>>> sender that you have received this communication in error and then delete
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>>>> Esta mensagem e seus anexos se dirigem exclusivamente ao seu
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>>>> uso exclusivo da pessoa ou entidade de destino. Se n�o � vossa senhoria o
>>>> destinat�rio indicado, fica notificado de que a leitura, utiliza��o,
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>>>> ------------------------------
>>>>
>>>> Este mensaje y sus adjuntos se dirigen exclusivamente a su
>>>> destinatario, puede contener informaci�n privilegiada o confidencial y es
>>>> para uso exclusivo de la persona o entidad de destino. Si no es usted. el
>>>> destinatario indicado, queda notificado de que la lectura, utilizaci�n,
>>>> divulgaci�n y/o copia sin autorizaci�n puede estar prohibida en virtud de
>>>> la legislaci�n vigente. Si ha recibido este mensaje por error, le rogamos
>>>> que nos lo comunique inmediatamente por esta misma v�a y proceda a su
>>>> destrucci�n.
>>>>
>>>> The information contained in this transmission is privileged and
>>>> confidential information intended only for the use of the individual or
>>>> entity named above. If the reader of this message is not the intended
>>>> recipient, you are hereby notified that any dissemination, distribution or
>>>> copying of this communication is strictly prohibited. If you have received
>>>> this transmission in error, do not read it. Please immediately reply to the
>>>> sender that you have received this communication in error and then delete
>>>> it.
>>>>
>>>> Esta mensagem e seus anexos se dirigem exclusivamente ao seu
>>>> destinat�rio, pode conter informa��o privilegiada ou confidencial e � para
>>>> uso exclusivo da pessoa ou entidade de destino. Se n�o � vossa senhoria o
>>>> destinat�rio indicado, fica notificado de que a leitura, utiliza��o,
>>>> divulga��o e/ou c�pia sem autoriza��o pode estar proibida em virtude da
>>>> legisla��o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos
>>>> o comunique imediatamente por esta mesma via e proceda a sua destrui��o
>>>>
>>>
>>>
>>
>> ------------------------------
>>
>> Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario,
>> puede contener informaci�n privilegiada o confidencial y es para uso
>> exclusivo de la persona o entidad de destino. Si no es usted. el
>> destinatario indicado, queda notificado de que la lectura, utilizaci�n,
>> divulgaci�n y/o copia sin autorizaci�n puede estar prohibida en virtud de
>> la legislaci�n vigente. Si ha recibido este mensaje por error, le rogamos
>> que nos lo comunique inmediatamente por esta misma v�a y proceda a su
>> destrucci�n.
>>
>> The information contained in this transmission is privileged and
>> confidential information intended only for the use of the individual or
>> entity named above. If the reader of this message is not the intended
>> recipient, you are hereby notified that any dissemination, distribution or
>> copying of this communication is strictly prohibited. If you have received
>> this transmission in error, do not read it. Please immediately reply to the
>> sender that you have received this communication in error and then delete
>> it.
>>
>> Esta mensagem e seus anexos se dirigem exclusivamente ao seu
>> destinat�rio, pode conter informa��o privilegiada ou confidencial e � para
>> uso exclusivo da pessoa ou entidade de destino. Se n�o � vossa senhoria o
>> destinat�rio indicado, fica notificado de que a leitura, utiliza��o,
>> divulga��o e/ou c�pia sem autoriza��o pode estar proibida em virtude da
>> legisla��o vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos
>> o comunique imediatamente por esta mesma via e proceda a sua destrui��o
>>
>
>

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[Created via e-mail received from: Yannis Skourtis <yannis@integrated.gr>]