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  1. Help-Desk
  2. HELP-2889

FIWARE.Request.Tech.Security.IDM-KeyRock.FIWAR.Tech.esources

    Details

    • Type: extRequest
    • Status: Closed
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-TECH-HELP
    • Labels:
      None

      Description

      Hi,

      I hope I finally came to the right channel for assistance with our FIWARE
      Lab instance? If not, please let me know as soon as possible, as we have
      already had a communication in an email thread, which I have attached to
      this email.

      In short, we are member of the FIWARE Accelerator FI-ADOPT with the project
      HealthySwaps
      (http://360.eai.eu/projects/b8c5f536ca5ed072f3bb1d1e952c519f#.VUsS4vmqpBd).

      We have a milestone at the end of June, and we have had a lot of problems
      getting our FIWARE Lab account working, so now it's getting urgent to get it
      fixed.

      We have one user, basel@rowanalytics.com <basel@rowanalytics.com>
      right now, but it seems as if we have not been assigned a node. In the
      attached email thread, On 2015-04-28 13:17, Rastislav Petr� wrote:

      > - It seems they don't yet have any vms, data, etc.
      > on an existing node, so we assigned them one of the default nodes for
      > FI-ADOPT, i.e the Stockholm node. They will hear back from the node
      > help team as soon as their resources are assigned.

      However, we have not heard anything from that request. It seems as if
      Ratislav made a request on Jira, but yesterday we were informed by MIGUEL
      CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com
      <miguel.carrillopacheco@telefonica.com> >, that this was not the
      correct channel:

      > Dear Basel,

      >

      > I am sorry that this query got unattended but this form in JIRA has

      > low priority for us and is not one of the official support channels.

      >

      > For future reference, they are located here (directly linked from the

      > fiware homepage):

      >

      > * http://www.fiware.org/contact-us [5]

      >

      > Choose your contact channel carefully as each one has a different

      > team, this will speed up the answers a bit.

      >

      > Regards,

      >

      > Miguel

      That's the history behind this rather urgent request.

      We have been able to test the Identity Management - KeyRock with success.

      What we need is the proper authorisation and quotas to at least:

      • Create instances of virtual machines so we can set up FIWARE Lab
        cloud and other General Enablers
      • Delete applications. I created a new Application, but it seems as
        if the user "basel@rowanalytics.com" not authorised to delete it?

      Also, how do we create additional users who have developer access to our
      FIWARE Lab?

      Basically, we are new unexperienced users of the FIWARE technologies and the
      FIWARE Lab, but our use of it should be pretty standard.

      If you have any questions, please don't hesitate to contact me.

      Claus Erik Jensen
      Senior Developer

      E: <clauserik@rowanalytics.com> clauserik@rowanalytics.com
      M : +45 20 42 11 90
      W: <http://www.rowanalytics.com/> www.rowanalytics.com
      Skype: clauserikjensen

      RowAnalytics Ltd Workspace Oxford, 3 King's Meadow, Oxford, OX2 0DP

      This electronic mail transmission is intended for the named recipients only.
      It may contain private and confidential information. If this has come to you
      in error you must take no action based upon it, nor must you copy it or show
      it to anyone; please telephone us immediately and return the original to us.
      We cannot accept any liability for any loss or damage sustained as a result
      of software viruses. It is your responsibility to carry out such virus
      checking as is necessary before opening any attachment, which may be
      included with this message.

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Claus Erik Jensen <clauserik@rowanalytics.com>]

        Activity

        mev Manuel Escriche created issue -
        mev Manuel Escriche made changes -
        Field Original Value New Value
        Component/s FIWARE-TECH-HELP [ 10278 ]
        mev Manuel Escriche made changes -
        Assignee Alvaro Alonso [ aalonsog ]
        mev Manuel Escriche made changes -
        Reporter FW External User [ fwexternaluser ] FW External User [ fw.external.urser ]
        Hide
        aalonsog Alvaro Alonso added a comment -

        Which problem do you have?

        Show
        aalonsog Alvaro Alonso added a comment - Which problem do you have?
        aalonsog Alvaro Alonso made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        aalonsog Alvaro Alonso made changes -
        Status In Progress [ 3 ] Answered [ 10104 ]
        aalonsog Alvaro Alonso made changes -
        Resolution Done [ 10000 ]
        Status Answered [ 10104 ] Closed [ 6 ]
        backlogmanager Backlog Manager made changes -
        Summary [Fiware-lab-help] FIWARE Lab resources FIWARE.Request.Lab.FIWARE Lab resources
        aalonsog Alvaro Alonso made changes -
        Summary FIWARE.Request.Lab.FIWARE Lab resources FIWARE.Request.Lab.Security.IDM-KeyRock.FIWARELabresources
        mev Manuel Escriche made changes -
        Summary FIWARE.Request.Lab.Security.IDM-KeyRock.FIWARELabresources FIWARE.Request.Tech.Security.IDM-KeyRock.FIWAR.Tech.esources
        mev Manuel Escriche made changes -
        mev Manuel Escriche made changes -
        HD-Enabler KeyRock [ 10889 ]
        HD-Chapter Security [ 10841 ]
        fla Fernando Lopez made changes -
        Fix Version/s 2021 [ 12600 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        12d 23h 20m 1 Alvaro Alonso 20/May/15 9:14 AM
        In Progress In Progress Answered Answered
        1s 1 Alvaro Alonso 20/May/15 9:14 AM
        Answered Answered Closed Closed
        1s 1 Alvaro Alonso 20/May/15 9:14 AM

          People

          • Assignee:
            aalonsog Alvaro Alonso
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: