Hi,

I hope I finally came to the right channel for assistance with our FIWARE
Lab instance? If not, please let me know as soon as possible, as we have
already had a communication in an email thread, which I have attached to
this email.

In short, we are member of the FIWARE Accelerator FI-ADOPT with the project
HealthySwaps
(http://360.eai.eu/projects/b8c5f536ca5ed072f3bb1d1e952c519f#.VUsS4vmqpBd).

We have a milestone at the end of June, and we have had a lot of problems
getting our FIWARE Lab account working, so now it's getting urgent to get it
fixed.

We have one user, basel@rowanalytics.com <basel@rowanalytics.com>
right now, but it seems as if we have not been assigned a node. In the
attached email thread, On 2015-04-28 13:17, Rastislav Petr� wrote:

> - It seems they don't yet have any vms, data, etc.
> on an existing node, so we assigned them one of the default nodes for
> FI-ADOPT, i.e the Stockholm node. They will hear back from the node
> help team as soon as their resources are assigned.

However, we have not heard anything from that request. It seems as if
Ratislav made a request on Jira, but yesterday we were informed by MIGUEL
CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com
<miguel.carrillopacheco@telefonica.com> >, that this was not the
correct channel:

> Dear Basel,

>

> I am sorry that this query got unattended but this form in JIRA has

> low priority for us and is not one of the official support channels.

>

> For future reference, they are located here (directly linked from the

> fiware homepage):

>

> * http://www.fiware.org/contact-us [5]

>

> Choose your contact channel carefully as each one has a different

> team, this will speed up the answers a bit.

>

> Regards,

>

> Miguel

That's the history behind this rather urgent request.

We have been able to test the Identity Management - KeyRock with success.

What we need is the proper authorisation and quotas to at least:

• Create instances of virtual machines so we can set up FIWARE Lab
  cloud and other General Enablers

• Delete applications. I created a new Application, but it seems as
  if the user "basel@rowanalytics.com" not authorised to delete it?

Also, how do we create additional users who have developer access to our
FIWARE Lab?

Basically, we are new unexperienced users of the FIWARE technologies and the
FIWARE Lab, but our use of it should be pretty standard.

If you have any questions, please don't hesitate to contact me.

Claus Erik Jensen
Senior Developer

E: <clauserik@rowanalytics.com> clauserik@rowanalytics.com
M : +45 20 42 11 90
W: <http://www.rowanalytics.com/> www.rowanalytics.com
Skype: clauserikjensen

RowAnalytics Ltd Workspace Oxford, 3 King's Meadow, Oxford, OX2 0DP

This electronic mail transmission is intended for the named recipients only.
It may contain private and confidential information. If this has come to you
in error you must take no action based upon it, nor must you copy it or show
it to anyone; please telephone us immediately and return the original to us.
We cannot accept any liability for any loss or damage sustained as a result
of software viruses. It is your responsibility to carry out such virus
checking as is necessary before opening any attachment, which may be
included with this message.

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

[Created via e-mail received from: Claus Erik Jensen <clauserik@rowanalytics.com>]