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  1. Help-Desk
  2. HELP-2515

FIWARE.Request.Tech.Security.IDM-KeyRock.Acceleratormembercannotlogin

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Dismissed
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • HD-Chapter:
          Security
        • HD-Enabler:
          KeyRock

          Description

          Scenario:

          • use case "send me new password"
          • user gets no email

          User email:
          tomasz.zernicki@zylia.pl
          Company: Zylia (Accelerator: European Pioneers

            Activity

            Ascending order - Click to sort in descending order
            peter Peter Muryshkin created issue -
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Assignee Alvaro Alonso [ aalonsog ]
            mev Manuel Escriche made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            aalonsog Alvaro Alonso made changes -
            Resolution Dismissed [ 10102 ]
            Status Open [ 1 ] Dismissed [ 10103 ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            He should receive a new confirmation email.

            Show
            aalonsog Alvaro Alonso added a comment - He should receive a new confirmation email.
            Hide
            Permalink
            peter Peter Muryshkin added a comment -

            Customer tells me he did not receive an email.

            But now he can login. I have heard there have been network service outages.

            Ticket can be closed but you might want to investigate if the emails are really sent....

            kind regards
            Peter

            Show
            peter Peter Muryshkin added a comment - Customer tells me he did not receive an email. But now he can login. I have heard there have been network service outages. Ticket can be closed but you might want to investigate if the emails are really sent.... kind regards Peter
            mev Manuel Escriche made changes -
            Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
            Workflow FW eRequest Workflow [ 26592 ] FW extRequest Workflow-II [ 26592 ]
            Status Dismissed [ 10103 ] Closed [ 6 ]
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            I accepted some accounts manually. Probably this is the case

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, I accepted some accounts manually. Probably this is the case BR
            Hide
            Permalink
            peter Peter Muryshkin added a comment -

            OK THX.

            Show
            peter Peter Muryshkin added a comment - OK THX.
            backlogmanager Backlog Manager made changes -
            Summary Accelerator member cannot login tomasz.zernicki@zylia.pl FIWARE.Request.Lab.Accelerator member cannot login tomasz.zernicki@zylia.pl
            aalonsog Alvaro Alonso made changes -
            Summary FIWARE.Request.Lab.Accelerator member cannot login tomasz.zernicki@zylia.pl FIWARE.Request.Lab.Security.IDM-KeyRock.Acceleratormembercannotlogin
            mev Manuel Escriche made changes -
            Component/s FIWARE-TECH-HELP [ 10278 ]
            Component/s FIWARE-LAB-HELP [ 10279 ]
            mev Manuel Escriche made changes -
            Summary FIWARE.Request.Lab.Security.IDM-KeyRock.Acceleratormembercannotlogin FIWARE.Request.Tech.Security.IDM-KeyRock.Acceleratormembercannotlogin
            mev Manuel Escriche made changes -
            HD-Enabler KeyRock [ 10889 ]
            HD-Chapter Security [ 10841 ]
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Dismissed Dismissed
            		1d 44m 1 Alvaro Alonso 16/Apr/15 11:41 AM
            Dismissed Dismissed Closed Closed
            		5h 20m 1 Manuel Escriche 16/Apr/15 5:02 PM

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                peter Peter Muryshkin
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: