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  1. Help-Desk
  2. HELP-2515

FIWARE.Request.Tech.Security.IDM-KeyRock.Acceleratormembercannotlogin

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Dismissed
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • HD-Chapter:
          Security
        • HD-Enabler:
          KeyRock

          Description

          Scenario:

          • use case "send me new password"
          • user gets no email

          User email:
          tomasz.zernicki@zylia.pl
          Company: Zylia (Accelerator: European Pioneers

            Activity

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            Permalink
            aalonsog Alvaro Alonso added a comment -

            He should receive a new confirmation email.

            Show
            aalonsog Alvaro Alonso added a comment - He should receive a new confirmation email.
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            Permalink
            peter Peter Muryshkin added a comment -

            Customer tells me he did not receive an email.

            But now he can login. I have heard there have been network service outages.

            Ticket can be closed but you might want to investigate if the emails are really sent....

            kind regards
            Peter

            Show
            peter Peter Muryshkin added a comment - Customer tells me he did not receive an email. But now he can login. I have heard there have been network service outages. Ticket can be closed but you might want to investigate if the emails are really sent.... kind regards Peter
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            I accepted some accounts manually. Probably this is the case

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, I accepted some accounts manually. Probably this is the case BR
            Hide
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            peter Peter Muryshkin added a comment -

            OK THX.

            Show
            peter Peter Muryshkin added a comment - OK THX.

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                peter Peter Muryshkin
              • Votes:
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                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: