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  1. Help-Desk
  2. HELP-2388

FIWARE.Request.Tech.Security.IDM-KeyRock.GeneralSupport

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • HD-Chapter:
          Security
        • HD-Enabler:
          KeyRock

          Description

          A developer has a problem with the IdM GE. Here it is the report:

          "I've deployed an instance of the Identity Manager enabler in the server where we're building the application backend.
          Everything seems to be working except for the fact that the confirmation emails are never send.
          I've followed all of your guide, including the segment about whitelists and blacklists. I've added gmail.com to the whitelist to test it with my own address.
          The server sends mails through the classic "mail" command, so I believe the issue must be related to Ruby."

          Thanks in advance.

          Sent by xavier.carol@i2cat.net

            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELC-536 FIWARE.Request.Coach.CreatiFI.General Support #153 - Idm doesn't send the confirmation emails

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open Answered Answered
              		2d 15h 57m 1 Alvaro Alonso 26/Mar/15 9:55 AM
              Answered Answered Done Done
              		3s 1 Alvaro Alonso 26/Mar/15 9:55 AM
              Done Done Closed Closed
              		291d 23h 12m 1 Manuel Escriche 12/Jan/16 9:08 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              mev Manuel Escriche made changes -
              HD-Enabler KeyRock [ 10889 ]
              HD-Chapter Security [ 10841 ]
              mev Manuel Escriche made changes -
              Workflow FW eRequest Workflow [ 25861 ] FW extRequest Workflow-II [ 40653 ]
              Status Done [ 10000 ] Closed [ 6 ]
              Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
              mev Manuel Escriche made changes -
              Summary FIWARE.Request.Lab.Security.IDM-KeyRock.GeneralSupport FIWARE.Request.Tech.Security.IDM-KeyRock.GeneralSupport
              aalonsog Alvaro Alonso made changes -
              Summary FIWARE.Request.Lab.CLONE - General Support #153 - Idm doesn't send the confirmation emails FIWARE.Request.Lab.Security.IDM-KeyRock.GeneralSupport
              backlogmanager Backlog Manager made changes -
              Summary CLONE - [Fiware-creatifi-coaching] [CreatiFI Barcelona Hub] General Support #153 - Idm doesn't send the confirmation emails FIWARE.Request.Lab.CLONE - General Support #153 - Idm doesn't send the confirmation emails
              mev Manuel Escriche made changes -
              Component/s FIWARE-TECH-HELP [ 10278 ]
              aalonsog Alvaro Alonso made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Done [ 10000 ]
              aalonsog Alvaro Alonso made changes -
              Status Open [ 1 ] Answered [ 10104 ]
              Hide
              Permalink
              aalonsog Alvaro Alonso added a comment -

              Answered via email.
              Thanks

              Show
              aalonsog Alvaro Alonso added a comment - Answered via email. Thanks
              mev Manuel Escriche made changes -
              Assignee Alvaro Alonso [ aalonsog ]
              leandroguillen Leandro Guillén made changes -
              Project Help-Coaches-Desk [ 10926 ] Help-Desk [ 10841 ]
              Key HELC-537 HELP-2388
              Workflow FW extRequest Workflow-II [ 25860 ] FW eRequest Workflow [ 25861 ]
              Component/s CreatiFI [ 10357 ]
              Assignee Leandro Guillén [ leandro.guillen ]
              leandroguillen Leandro Guillén made changes -
              Field Original Value New Value
              Link This issue clones HELC-536 [ HELC-536 ]
              leandroguillen Leandro Guillén created issue -

                People

                • Assignee:
                  aalonsog Alvaro Alonso
                  Reporter:
                  leandroguillen Leandro Guillén
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: