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  1. Help-Desk
  2. HELP-2380

FIWARE.Request.Lab.Berlin.Error Public IP Region Berlin.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear Lab Developers,

          we tried to allocate a public IP-Address in Region "Berlin" in FIWARE
          Cloud Portal for our Project "Comic", but we got the following error:
          Error: Error allocating IP address. Cause: 500 Error {"computeFault":
          {"message": "The server has either erred or is incapable of performing
          the requested operation.", "code": 500}}

          Can you tell me please, why have we this error message and can you
          allocate a public IP for our account (Login: fiware@digital-worx.de
          <fiware@digital-worx.de>) please.
          We create in Project "Comic" a mobile application. Any communication
          between APP (Mobile) and server without public IP are not possible.

          Tank you for your cooperation & help.

          –

          -------------------------------------
          digital worx GmbH
          Schulze-Delitzsch-Str. 16
          70565 Stuttgart

          Tel. 0711 220 40 93 0
          Fax. 0711 220 40 93 44

          m.ross@digital-worx.de

          http://www.digital-worx.de
          http://www.facebook.com/digital.worx.de

          -------------------------------------

          Geschaeftsfuehrer:
          Sven Rahlfs
          Mirko Ross

          HRB 22 5281 Amtsgericht Stuttgart
          USt.-Id. Nr.: DE218401190

          -------------------------------------

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Mirko Ross <m.ross@digital-worx.de>]

          1. File
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            Daniele Santoro

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		5h 29m 1 Daniele Santoro 22/Mar/15 1:49 PM
            In Progress In Progress Answered Answered
            		7d 22h 51m 1 Berlin Node Helpdesk 30/Mar/15 1:41 PM
            Answered Answered Closed Closed
            		19s 1 Berlin Node Helpdesk 30/Mar/15 1:41 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.Error Public IP Region Berlin. FIWARE.Request.Lab.Berlin.Error Public IP Region Berlin.
            mev Manuel Escriche made changes -
            HD-Node Berlin [ 10914 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Error Public IP Region Berlin FIWARE.Request.Lab.Error Public IP Region Berlin.
            mev Manuel Escriche made changes -
            Sender Email m.ross@digital-worx.de
            BerlinSupportTeam Berlin Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            BerlinSupportTeam Berlin Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            BerlinSupportTeam Berlin Node Helpdesk added a comment -

            Sorry, users are consuming and blocking floating IPs quicker than we can recover them since they are not freed up automatically.
            This will remain an issue and cannot be resolved by providing more floating-IPs.
            We will try to release some unused addresses.
            Please try to allocate an IP again after some time (you are actually allocating 2 at least - one for a default gateway and one for each publicly exposed VM) or on a different region.
            Public IPs are the most limited resource and availability cannot be guaranteed.

            Show
            BerlinSupportTeam Berlin Node Helpdesk added a comment - Sorry, users are consuming and blocking floating IPs quicker than we can recover them since they are not freed up automatically. This will remain an issue and cannot be resolved by providing more floating-IPs. We will try to release some unused addresses. Please try to allocate an IP again after some time (you are actually allocating 2 at least - one for a default gateway and one for each publicly exposed VM) or on a different region. Public IPs are the most limited resource and availability cannot be guaranteed.
            Hide
            Permalink
            florian Florian Schreiner added a comment -

            Hi Mirco,

            I have forwarded your E-Mail to the Berlin Node Support directly. They should contact you very soon.

            Best regards,
            Florian

            Show
            florian Florian Schreiner added a comment - Hi Mirco, I have forwarded your E-Mail to the Berlin Node Support directly. They should contact you very soon. Best regards, Florian
            Hide
            Permalink
            florian Florian Schreiner added a comment -

            Hi Daniel,

            thanks for your support. Yes, we already checked all points - also as already described in tutorials and stackoverflow. But the public IP could not assigned. For me it looks like public ip's are not available.

            That's quite frustrating, because developers are losing time on fundamental work of setting up the FIWARE GE's in the LAB.

            So we are blocked now. Is there a direct contact on the berlin support team?

            Kind regards

            Mirko

            Show
            florian Florian Schreiner added a comment - Hi Daniel, thanks for your support. Yes, we already checked all points - also as already described in tutorials and stackoverflow. But the public IP could not assigned. For me it looks like public ip's are not available. That's quite frustrating, because developers are losing time on fundamental work of setting up the FIWARE GE's in the LAB. So we are blocked now. Is there a direct contact on the berlin support team? Kind regards Mirko
            danieles Daniele Santoro made changes -
            Assignee Berlin Node Helpdesk [ supportteam ]
            danieles Daniele Santoro made changes -
            Attachment signature.asc [ 14712 ]
            Hide
            Permalink
            danieles Daniele Santoro added a comment -

            Dear,

            I know in Berlin networks are managed by Neutron OpenStack component, therefore you may create your network as explained here:
            http://stackoverflow.com/questions/27543127/deploy-vm-in-fiware-lab-nodes-with-neutron. Did you follow the right procedure ?

            In any case another reason could be there are no more public IP available in the pool, so I’ve assigned your request to Berlin support team.

            Best,
            Daniele

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            danieles Daniele Santoro added a comment - Dear, I know in Berlin networks are managed by Neutron OpenStack component, therefore you may create your network as explained here: http://stackoverflow.com/questions/27543127/deploy-vm-in-fiware-lab-nodes-with-neutron . Did you follow the right procedure ? In any case another reason could be there are no more public IP available in the pool, so I’ve assigned your request to Berlin support team. Best, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            danieles Daniele Santoro made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                BerlinSupportTeam Berlin Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: