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  1. Help-Desk
  2. HELP-151

FIWARE.Request.Tech.Data.OrionContextBroker.SupportRequest

    Details

      Description

      Dear Sir/Madam,

      I’m contacting you because we faced a problem from yesterday with the
      access to the public instance of the Orion Context Broker. I know that
      maybe you are not the main contact point for this issue, but I thought that
      maybe you could help since you have more experience on the GE issues.

      In particular, the problem we have with Orion is that the Authentication
      Token we have for our NGS10 Rest Client now seems that is not valid and
      while we try to connect with context broker we get a 401 Unauthorized error
      (e.g:
      http://orion.lab.fi-ware.org:1026/ngsi10/contextEntities/OUTSMART.NODE_3500
      returned a response status of 401 Unauthorized). We tried both form java
      code as we did the last ~2 months, as well as from curl, but unfortunately
      we got the same error. I would like to highlight that few days ago
      everything worked perfect and we did not faced again problem with
      authentication.

      We sent a request to the Stackoverflow that is mentioned as the contact
      point for the Orion GE problems, questions / clarifications, but we did not
      received anything yet.

      Do you know if there is any problem with the global instance access or
      authentication service for Orion? Is there any possible solution that could
      help us to continue with our application development?

      My account name in FI-Lab is Dimitris Kelaidonis and the account has been
      created by using the current email, namely kelaidonis@gmail.com

      Thank you very much for your time and apologise for the overhead!

      Thank you in advance!

      Best Regards,

      Dimitris Kelaidonis,

      UPRC TNS Lab, Greece <http://tns.ds.unipi.gr/>

      iCore EU FP7 Project <http://www.iot-icore.eu/>

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

        Activity

        FIWARE-LAB-HELP FIWARE-LAB-HELP created issue -
        Hide
        fermin Fermín Galán added a comment -

        Dear Dimitris,

        Thank you very much for contacting us. Let’s deal with the issue privately in a separate email.

        Best regards,

        ------
        Fermín

        De: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org En nombre de Dimitris Kelaidonis
        Enviado el: martes, 29 de julio de 2014 11:05
        Para: fiware-lab-help@lists.fi-ware.org
        CC: Panagiotis Vlacheas; Vera Stavroulaki
        Asunto: [Fiware-lab-help] Support Request for Orion Context Broker GE

        Dear Sir/Madam,

        I’m contacting you because we faced a problem from yesterday with the access to the public instance of the Orion Context Broker. I know that maybe you are not the main contact point for this issue, but I thought that maybe you could help since you have more experience on the GE issues.
        In particular, the problem we have with Orion is that the Authentication Token we have for our NGS10 Rest Client now seems that is not valid and while we try to connect with context broker we get a 401 Unauthorized error (e.g: http://orion.lab.fi-ware.org:1026/ngsi10/contextEntities/OUTSMART.NODE_3500 returned a response status of 401 Unauthorized). We tried both form java code as we did the last ~2 months, as well as from curl, but unfortunately we got the same error. I would like to highlight that few days ago everything worked perfect and we did not faced again problem with authentication.
        We sent a request to the Stackoverflow that is mentioned as the contact point for the Orion GE problems, questions / clarifications, but we did not received anything yet.
        Do you know if there is any problem with the global instance access or authentication service for Orion? Is there any possible solution that could help us to continue with our application development?
        My account name in FI-Lab is Dimitris Kelaidonis and the account has been created by using the current email, namely kelaidonis@gmail.com<kelaidonis@gmail.com>

        Thank you very much for your time and apologise for the overhead!
        Thank you in advance!
        Best Regards,
        Dimitris Kelaidonis,
        UPRC TNS Lab, Greece<http://tns.ds.unipi.gr/>
        iCore EU FP7 Project<http://www.iot-icore.eu/>

        ________________________________

        Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

        The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

        Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        fermin Fermín Galán added a comment - Dear Dimitris, Thank you very much for contacting us. Let’s deal with the issue privately in a separate email. Best regards, ------ Fermín De: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org En nombre de Dimitris Kelaidonis Enviado el: martes, 29 de julio de 2014 11:05 Para: fiware-lab-help@lists.fi-ware.org CC: Panagiotis Vlacheas; Vera Stavroulaki Asunto: [Fiware-lab-help] Support Request for Orion Context Broker GE Dear Sir/Madam, I’m contacting you because we faced a problem from yesterday with the access to the public instance of the Orion Context Broker. I know that maybe you are not the main contact point for this issue, but I thought that maybe you could help since you have more experience on the GE issues. In particular, the problem we have with Orion is that the Authentication Token we have for our NGS10 Rest Client now seems that is not valid and while we try to connect with context broker we get a 401 Unauthorized error (e.g: http://orion.lab.fi-ware.org:1026/ngsi10/contextEntities/OUTSMART.NODE_3500 returned a response status of 401 Unauthorized). We tried both form java code as we did the last ~2 months, as well as from curl, but unfortunately we got the same error. I would like to highlight that few days ago everything worked perfect and we did not faced again problem with authentication. We sent a request to the Stackoverflow that is mentioned as the contact point for the Orion GE problems, questions / clarifications, but we did not received anything yet. Do you know if there is any problem with the global instance access or authentication service for Orion? Is there any possible solution that could help us to continue with our application development? My account name in FI-Lab is Dimitris Kelaidonis and the account has been created by using the current email, namely kelaidonis@gmail.com< kelaidonis@gmail.com > Thank you very much for your time and apologise for the overhead! Thank you in advance! Best Regards, Dimitris Kelaidonis, UPRC TNS Lab, Greece< http://tns.ds.unipi.gr/ > iCore EU FP7 Project< http://www.iot-icore.eu/ > ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        Hide
        FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment -

        Dear Fermin,

        thank you for your quick response! I think that for now at least the
        problem is solved, since I ran again the token_script.sh in my private unix
        VM and I got a new API Key by using my credentials of my FI-WARE account.
        So the new API-Key works without problems! Consequently, you could consider
        that my problem is solved!
        By the way I would kindly ask you whether there is any constraint about the
        life-time of the API-Key. I mean does it expires after some
        days/months?Because as I observed the access was not allowed after 30-40
        days from the creation day. Anyway, thank you very much for your time and
        thank you in advance for the clarifications!

        Best Regards,
        Dimitris Kelaidonis

        On 29 July 2014 13:36, FERMIN GALAN MARQUEZ <
        fermin.galanmarquez@telefonica.com> wrote:

        > Dear Dimitris,
        >
        >
        >
        > Thank you very much for contacting us. Let’s deal with the issue privately
        > in a separate email.
        >
        >
        >
        > Best regards,
        >
        >
        >
        > ------
        >
        > Fermín
        >
        >
        >
        > De: fiware-lab-help-bounces@lists.fi-ware.org [mailto:
        > fiware-lab-help-bounces@lists.fi-ware.org] *En nombre de *Dimitris
        > Kelaidonis
        > Enviado el: martes, 29 de julio de 2014 11:05
        > Para: fiware-lab-help@lists.fi-ware.org
        > CC: Panagiotis Vlacheas; Vera Stavroulaki
        > Asunto: [Fiware-lab-help] Support Request for Orion Context Broker GE
        >
        >
        >
        > Dear Sir/Madam,
        >
        >
        >
        > I’m contacting you because we faced a problem from yesterday with the
        > access to the public instance of the Orion Context Broker. I know that
        > maybe you are not the main contact point for this issue, but I thought that
        > maybe you could help since you have more experience on the GE issues.
        >
        > In particular, the problem we have with Orion is that the Authentication
        > Token we have for our NGS10 Rest Client now seems that is not valid and
        > while we try to connect with context broker we get a 401 Unauthorized error
        > (e.g:
        > http://orion.lab.fi-ware.org:1026/ngsi10/contextEntities/OUTSMART.NODE_3500
        > returned a response status of 401 Unauthorized). We tried both form java
        > code as we did the last ~2 months, as well as from curl, but unfortunately
        > we got the same error. I would like to highlight that few days ago
        > everything worked perfect and we did not faced again problem with
        > authentication.
        >
        > We sent a request to the Stackoverflow that is mentioned as the contact
        > point for the Orion GE problems, questions / clarifications, but we did not
        > received anything yet.
        >
        > Do you know if there is any problem with the global instance access or
        > authentication service for Orion? Is there any possible solution that could
        > help us to continue with our application development?
        >
        > My account name in FI-Lab is Dimitris Kelaidonis and the account has been
        > created by using the current email, namely kelaidonis@gmail.com
        >
        >
        >
        > Thank you very much for your time and apologise for the overhead!
        >
        > Thank you in advance!
        >
        > Best Regards,
        >
        > Dimitris Kelaidonis,
        >
        > UPRC TNS Lab, Greece <http://tns.ds.unipi.gr/>
        >
        > iCore EU FP7 Project <http://www.iot-icore.eu/>
        >
        > ------------------------------
        >
        > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario,
        > puede contener información privilegiada o confidencial y es para uso
        > exclusivo de la persona o entidad de destino. Si no es usted. el
        > destinatario indicado, queda notificado de que la lectura, utilización,
        > divulgación y/o copia sin autorización puede estar prohibida en virtud de
        > la legislación vigente. Si ha recibido este mensaje por error, le rogamos
        > que nos lo comunique inmediatamente por esta misma vía y proceda a su
        > destrucción.
        >
        > The information contained in this transmission is privileged and
        > confidential information intended only for the use of the individual or
        > entity named above. If the reader of this message is not the intended
        > recipient, you are hereby notified that any dissemination, distribution or
        > copying of this communication is strictly prohibited. If you have received
        > this transmission in error, do not read it. Please immediately reply to the
        > sender that you have received this communication in error and then delete
        > it.
        >
        > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário,
        > pode conter informação privilegiada ou confidencial e é para uso exclusivo
        > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário
        > indicado, fica notificado de que a leitura, utilização, divulgação e/ou
        > cópia sem autorização pode estar proibida em virtude da legislação vigente.
        > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique
        > imediatamente por esta mesma via e proceda a sua destruição
        >

        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fi-ware.org
        https://lists.fi-ware.org/listinfo/fiware-lab-help

        Show
        FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment - Dear Fermin, thank you for your quick response! I think that for now at least the problem is solved, since I ran again the token_script.sh in my private unix VM and I got a new API Key by using my credentials of my FI-WARE account. So the new API-Key works without problems! Consequently, you could consider that my problem is solved! By the way I would kindly ask you whether there is any constraint about the life-time of the API-Key. I mean does it expires after some days/months?Because as I observed the access was not allowed after 30-40 days from the creation day. Anyway, thank you very much for your time and thank you in advance for the clarifications! Best Regards, Dimitris Kelaidonis On 29 July 2014 13:36, FERMIN GALAN MARQUEZ < fermin.galanmarquez@telefonica.com> wrote: > Dear Dimitris, > > > > Thank you very much for contacting us. Let’s deal with the issue privately > in a separate email. > > > > Best regards, > > > > ------ > > Fermín > > > > De: fiware-lab-help-bounces@lists.fi-ware.org [mailto: > fiware-lab-help-bounces@lists.fi-ware.org] *En nombre de *Dimitris > Kelaidonis > Enviado el: martes, 29 de julio de 2014 11:05 > Para: fiware-lab-help@lists.fi-ware.org > CC: Panagiotis Vlacheas; Vera Stavroulaki > Asunto: [Fiware-lab-help] Support Request for Orion Context Broker GE > > > > Dear Sir/Madam, > > > > I’m contacting you because we faced a problem from yesterday with the > access to the public instance of the Orion Context Broker. I know that > maybe you are not the main contact point for this issue, but I thought that > maybe you could help since you have more experience on the GE issues. > > In particular, the problem we have with Orion is that the Authentication > Token we have for our NGS10 Rest Client now seems that is not valid and > while we try to connect with context broker we get a 401 Unauthorized error > (e.g: > http://orion.lab.fi-ware.org:1026/ngsi10/contextEntities/OUTSMART.NODE_3500 > returned a response status of 401 Unauthorized). We tried both form java > code as we did the last ~2 months, as well as from curl, but unfortunately > we got the same error. I would like to highlight that few days ago > everything worked perfect and we did not faced again problem with > authentication. > > We sent a request to the Stackoverflow that is mentioned as the contact > point for the Orion GE problems, questions / clarifications, but we did not > received anything yet. > > Do you know if there is any problem with the global instance access or > authentication service for Orion? Is there any possible solution that could > help us to continue with our application development? > > My account name in FI-Lab is Dimitris Kelaidonis and the account has been > created by using the current email, namely kelaidonis@gmail.com > > > > Thank you very much for your time and apologise for the overhead! > > Thank you in advance! > > Best Regards, > > Dimitris Kelaidonis, > > UPRC TNS Lab, Greece < http://tns.ds.unipi.gr/ > > > iCore EU FP7 Project < http://www.iot-icore.eu/ > > > ------------------------------ > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
        mev Manuel Escriche made changes -
        Field Original Value New Value
        Assignee Manuel Escriche [Administrator] [ mev ] Fermín Galán Márquez [ fermin ]
        Hide
        fermin Fermín Galán added a comment -

        User reports the problem is solved: " think that for now at least the problem is solved". Closing.

        Show
        fermin Fermín Galán added a comment - User reports the problem is solved: " think that for now at least the problem is solved". Closing.
        fermin Fermín Galán made changes -
        Resolution Done [ 10000 ]
        Status To Do [ 10001 ] Done [ 10000 ]
        mev Manuel Escriche made changes -
        Component/s FIWARE-LAB-HELP [ 10279 ]
        mev Manuel Escriche made changes -
        Workflow Basic Workflow [ 12509 ] FW eRequest Workflow [ 16107 ]
        Issue Type Question [ 10004 ] eRequest [ 10101 ]
        FI-WARE Environment FI-LAB [ 10100 ]
        Resolution Done [ 10000 ]
        mev Manuel Escriche made changes -
        Resolution Done [ 10000 ]
        mev Manuel Escriche made changes -
        Workflow FW eRequest Workflow [ 16107 ] eRequest Workflow-2 [ 16479 ]
        mev Manuel Escriche made changes -
        Status Done [ 10000 ] In Progress [ 3 ]
        mev Manuel Escriche made changes -
        Status In Progress [ 3 ] Done [ 10000 ]
        mev Manuel Escriche made changes -
        Workflow eRequest Workflow-2 [ 16479 ] FW eRequest Workflow [ 16746 ]
        mev Manuel Escriche made changes -
        Fix Version/s Sprint 4.1.1 [ 10737 ]
        mev Manuel Escriche made changes -
        Reporter FIWARE-LAB-HELP [ fiware-lab-help ] FW External User [ fw.external.urser ]
        fermin Fermín Galán made changes -
        Summary [Fiware-lab-help] Support Request for Orion Context Broker GE FIWARE.Request.Lab.Data.OrionContextBroker.SupportRequest
        mev Manuel Escriche made changes -
        Component/s FIWARE-TECH-HELP [ 10278 ]
        Component/s FIWARE-LAB-HELP [ 10279 ]
        mev Manuel Escriche made changes -
        Summary FIWARE.Request.Lab.Data.OrionContextBroker.SupportRequest FIWARE.Request.Tech.Data.OrionContextBroker.SupportRequest
        mev Manuel Escriche made changes -
        Workflow FW eRequest Workflow [ 16746 ] FW extRequest Workflow-II [ 40688 ]
        Status Done [ 10000 ] Closed [ 6 ]
        Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
        mev Manuel Escriche made changes -
        Sender Email kelaidonis@gmail.com
        mev Manuel Escriche made changes -
        HD-Enabler Orion [ 10875 ]
        HD-Chapter Data [ 10838 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        To Do To Do Done Done
        8d 1h 50m 1 Fermín Galán 02/Oct/14 4:25 PM
        Done Done In Progress In Progress
        20d 6h 4m 1 Manuel Escriche 22/Oct/14 10:29 PM
        In Progress In Progress Done Done
        1m 17s 1 Manuel Escriche 22/Oct/14 10:31 PM
        Done Done Closed Closed
        446d 11h 37m 1 Manuel Escriche 12/Jan/16 9:08 AM

          People

          • Assignee:
            fermin Fermín Galán
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: