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  1. Help-Desk
  2. HELP-11

FIWARE.Request.Lab.Spain.FI-Lab Assistance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: Sprint 4.1.1
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Spain

          Description

          Hello.

          I'm having a problem with one of my instances. An hour ago I logged into
          the cloud and realised that the instance with IP 10.0.0.87 was down. I
          tried to reboot it but something wrong has happened because it is in
          "reboot" status since 1 hour ago. I don't know if this is related, but two
          days ago I tried to do a snapshot of that instance and now I have realised
          that the status of that snapshot is "saving".

          Thanks in advance for your help,

          Alejandro.

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

            Activity

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            FIWARE-LAB-HELP FIWARE-LAB-HELP created issue -
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            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment -

            Hello,

            Thank you for writing us, Alex - Your VM should be accesible again.

            Best regards,
            José Ignacio.

            El 28/03/14 12:09, Alex escribió:
            > Hello.
            >
            > I'm having a problem with one of my instances. An hour ago I logged
            > into the cloud and realised that the instance with IP 10.0.0.87 was
            > down. I tried to reboot it but something wrong has happened because it
            > is in "reboot" status since 1 hour ago. I don't know if this is
            > related, but two days ago I tried to do a snapshot of that instance
            > and now I have realised that the status of that snapshot is "saving".
            >
            > Thanks in advance for your help,
            >
            > Alejandro.
            >
            >
            > _______________________________________________
            > Fiware-lab-help mailing list
            > Fiware-lab-help@lists.fi-ware.org
            > https://lists.fi-ware.org/listinfo/fiware-lab-help

            ________________________________

            Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo.
            This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at:
            http://www.tid.es/ES/PAGINAS/disclaimer.aspx
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment - Hello, Thank you for writing us, Alex - Your VM should be accesible again. Best regards, José Ignacio. El 28/03/14 12:09, Alex escribió: > Hello. > > I'm having a problem with one of my instances. An hour ago I logged > into the cloud and realised that the instance with IP 10.0.0.87 was > down. I tried to reboot it but something wrong has happened because it > is in "reboot" status since 1 hour ago. I don't know if this is > related, but two days ago I tried to do a snapshot of that instance > and now I have realised that the status of that snapshot is "saving". > > Thanks in advance for your help, > > Alejandro. > > > _______________________________________________ > Fiware-lab-help mailing list > Fiware-lab-help@lists.fi-ware.org > https://lists.fi-ware.org/listinfo/fiware-lab-help ________________________________ Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo. This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at: http://www.tid.es/ES/PAGINAS/disclaimer.aspx _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
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            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment -

            Yes, it is, but the panel still says that it is in "reboot" status...It is
            very rare...

            Regards,
            Alejandro.

            2014-03-31 9:11 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es>:

            > Hello,
            >
            > Thank you for writing us, Alex - Your VM should be accesible again.
            >
            > Best regards,
            > José Ignacio.
            >
            > El 28/03/14 12:09, Alex escribió:
            >
            >> Hello.
            >>
            >> I'm having a problem with one of my instances. An hour ago I logged
            >> into the cloud and realised that the instance with IP 10.0.0.87 was
            >> down. I tried to reboot it but something wrong has happened because it
            >> is in "reboot" status since 1 hour ago. I don't know if this is
            >> related, but two days ago I tried to do a snapshot of that instance
            >> and now I have realised that the status of that snapshot is "saving".
            >>
            >> Thanks in advance for your help,
            >>
            >> Alejandro.
            >>
            >>
            >> _______________________________________________
            >> Fiware-lab-help mailing list
            >> Fiware-lab-help@lists.fi-ware.org
            >> https://lists.fi-ware.org/listinfo/fiware-lab-help
            >>
            >
            >
            > ________________________________
            >
            > Este mensaje se dirige exclusivamente a su destinatario. Puede consultar
            > nuestra política de envío y recepción de correo electrónico en el enlace
            > situado más abajo.
            > This message is intended exclusively for its addressee. We only send and
            > receive email on the basis of the terms set out at:
            > http://www.tid.es/ES/PAGINAS/disclaimer.aspx
            >

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment - Yes, it is, but the panel still says that it is in "reboot" status...It is very rare... Regards, Alejandro. 2014-03-31 9:11 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es>: > Hello, > > Thank you for writing us, Alex - Your VM should be accesible again. > > Best regards, > José Ignacio. > > El 28/03/14 12:09, Alex escribió: > >> Hello. >> >> I'm having a problem with one of my instances. An hour ago I logged >> into the cloud and realised that the instance with IP 10.0.0.87 was >> down. I tried to reboot it but something wrong has happened because it >> is in "reboot" status since 1 hour ago. I don't know if this is >> related, but two days ago I tried to do a snapshot of that instance >> and now I have realised that the status of that snapshot is "saving". >> >> Thanks in advance for your help, >> >> Alejandro. >> >> >> _______________________________________________ >> Fiware-lab-help mailing list >> Fiware-lab-help@lists.fi-ware.org >> https://lists.fi-ware.org/listinfo/fiware-lab-help >> > > > ________________________________ > > Este mensaje se dirige exclusivamente a su destinatario. Puede consultar > nuestra política de envío y recepción de correo electrónico en el enlace > situado más abajo. > This message is intended exclusively for its addressee. We only send and > receive email on the basis of the terms set out at: > http://www.tid.es/ES/PAGINAS/disclaimer.aspx > _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment -

            HI Alex,

            I think it should be ok now.

            Regards,
            José Ignacio.

            El 31/03/14 09:53, Alex escribió:
            > Yes, it is, but the panel still says that it is in "reboot"
            > status...It is very rare...
            >
            > Regards,
            > Alejandro.
            >
            >
            > 2014-03-31 9:11 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es
            > <jicg@tid.es>>:
            >
            > Hello,
            >
            > Thank you for writing us, Alex - Your VM should be accesible again.
            >
            > Best regards,
            > José Ignacio.
            >
            > El 28/03/14 12:09, Alex escribió:
            >
            > Hello.
            >
            > I'm having a problem with one of my instances. An hour ago I
            > logged
            > into the cloud and realised that the instance with IP
            > 10.0.0.87 was
            > down. I tried to reboot it but something wrong has happened
            > because it
            > is in "reboot" status since 1 hour ago. I don't know if this is
            > related, but two days ago I tried to do a snapshot of that
            > instance
            > and now I have realised that the status of that snapshot is
            > "saving".
            >
            > Thanks in advance for your help,
            >
            > Alejandro.
            >
            >
            > _______________________________________________
            > Fiware-lab-help mailing list
            > Fiware-lab-help@lists.fi-ware.org
            > <Fiware-lab-help@lists.fi-ware.org>
            > https://lists.fi-ware.org/listinfo/fiware-lab-help
            >
            >
            >
            > ________________________________
            >
            > Este mensaje se dirige exclusivamente a su destinatario. Puede
            > consultar nuestra política de envío y recepción de correo
            > electrónico en el enlace situado más abajo.
            > This message is intended exclusively for its addressee. We only
            > send and receive email on the basis of the terms set out at:
            > http://www.tid.es/ES/PAGINAS/disclaimer.aspx
            >
            >

            ________________________________

            Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo.
            This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at:
            http://www.tid.es/ES/PAGINAS/disclaimer.aspx
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment - HI Alex, I think it should be ok now. Regards, José Ignacio. El 31/03/14 09:53, Alex escribió: > Yes, it is, but the panel still says that it is in "reboot" > status...It is very rare... > > Regards, > Alejandro. > > > 2014-03-31 9:11 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es > < jicg@tid.es >>: > > Hello, > > Thank you for writing us, Alex - Your VM should be accesible again. > > Best regards, > José Ignacio. > > El 28/03/14 12:09, Alex escribió: > > Hello. > > I'm having a problem with one of my instances. An hour ago I > logged > into the cloud and realised that the instance with IP > 10.0.0.87 was > down. I tried to reboot it but something wrong has happened > because it > is in "reboot" status since 1 hour ago. I don't know if this is > related, but two days ago I tried to do a snapshot of that > instance > and now I have realised that the status of that snapshot is > "saving". > > Thanks in advance for your help, > > Alejandro. > > > _______________________________________________ > Fiware-lab-help mailing list > Fiware-lab-help@lists.fi-ware.org > < Fiware-lab-help@lists.fi-ware.org > > https://lists.fi-ware.org/listinfo/fiware-lab-help > > > > ________________________________ > > Este mensaje se dirige exclusivamente a su destinatario. Puede > consultar nuestra política de envío y recepción de correo > electrónico en el enlace situado más abajo. > This message is intended exclusively for its addressee. We only > send and receive email on the basis of the terms set out at: > http://www.tid.es/ES/PAGINAS/disclaimer.aspx > > ________________________________ Este mensaje se dirige exclusivamente a su destinatario. Puede consultar nuestra política de envío y recepción de correo electrónico en el enlace situado más abajo. This message is intended exclusively for its addressee. We only send and receive email on the basis of the terms set out at: http://www.tid.es/ES/PAGINAS/disclaimer.aspx _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment -

            Yes, it is. Thanks a lot.

            Regards,
            Alejandro.

            2014-03-31 10:08 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es>:

            > HI Alex,
            >
            > I think it should be ok now.
            >
            > Regards,
            > José Ignacio.
            >
            >
            > El 31/03/14 09:53, Alex escribió:
            >
            >> Yes, it is, but the panel still says that it is in "reboot"
            >> status...It is very rare...
            >>
            >> Regards,
            >> Alejandro.
            >>
            >>
            >> 2014-03-31 9:11 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es
            >> <jicg@tid.es>>:
            >>
            >>
            >> Hello,
            >>
            >> Thank you for writing us, Alex - Your VM should be accesible again.
            >>
            >> Best regards,
            >> José Ignacio.
            >>
            >> El 28/03/14 12:09, Alex escribió:
            >>
            >> Hello.
            >>
            >> I'm having a problem with one of my instances. An hour ago I
            >> logged
            >> into the cloud and realised that the instance with IP
            >> 10.0.0.87 was
            >> down. I tried to reboot it but something wrong has happened
            >> because it
            >> is in "reboot" status since 1 hour ago. I don't know if this is
            >> related, but two days ago I tried to do a snapshot of that
            >> instance
            >> and now I have realised that the status of that snapshot is
            >> "saving".
            >>
            >> Thanks in advance for your help,
            >>
            >> Alejandro.
            >>
            >>
            >> _______________________________________________
            >> Fiware-lab-help mailing list
            >> Fiware-lab-help@lists.fi-ware.org
            >> <Fiware-lab-help@lists.fi-ware.org>
            >>
            >> https://lists.fi-ware.org/listinfo/fiware-lab-help
            >>
            >>
            >>
            >> ________________________________
            >>
            >> Este mensaje se dirige exclusivamente a su destinatario. Puede
            >> consultar nuestra política de envío y recepción de correo
            >> electrónico en el enlace situado más abajo.
            >> This message is intended exclusively for its addressee. We only
            >> send and receive email on the basis of the terms set out at:
            >> http://www.tid.es/ES/PAGINAS/disclaimer.aspx
            >>
            >>
            >>
            >
            > ________________________________
            >
            > Este mensaje se dirige exclusivamente a su destinatario. Puede consultar
            > nuestra política de envío y recepción de correo electrónico en el enlace
            > situado más abajo.
            > This message is intended exclusively for its addressee. We only send and
            > receive email on the basis of the terms set out at:
            > http://www.tid.es/ES/PAGINAS/disclaimer.aspx
            >

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            FIWARE-LAB-HELP FIWARE-LAB-HELP added a comment - Yes, it is. Thanks a lot. Regards, Alejandro. 2014-03-31 10:08 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es>: > HI Alex, > > I think it should be ok now. > > Regards, > José Ignacio. > > > El 31/03/14 09:53, Alex escribió: > >> Yes, it is, but the panel still says that it is in "reboot" >> status...It is very rare... >> >> Regards, >> Alejandro. >> >> >> 2014-03-31 9:11 GMT+02:00 José Ignacio Carretero Guarde <jicg@tid.es >> < jicg@tid.es >>: >> >> >> Hello, >> >> Thank you for writing us, Alex - Your VM should be accesible again. >> >> Best regards, >> José Ignacio. >> >> El 28/03/14 12:09, Alex escribió: >> >> Hello. >> >> I'm having a problem with one of my instances. An hour ago I >> logged >> into the cloud and realised that the instance with IP >> 10.0.0.87 was >> down. I tried to reboot it but something wrong has happened >> because it >> is in "reboot" status since 1 hour ago. I don't know if this is >> related, but two days ago I tried to do a snapshot of that >> instance >> and now I have realised that the status of that snapshot is >> "saving". >> >> Thanks in advance for your help, >> >> Alejandro. >> >> >> _______________________________________________ >> Fiware-lab-help mailing list >> Fiware-lab-help@lists.fi-ware.org >> < Fiware-lab-help@lists.fi-ware.org > >> >> https://lists.fi-ware.org/listinfo/fiware-lab-help >> >> >> >> ________________________________ >> >> Este mensaje se dirige exclusivamente a su destinatario. Puede >> consultar nuestra política de envío y recepción de correo >> electrónico en el enlace situado más abajo. >> This message is intended exclusively for its addressee. We only >> send and receive email on the basis of the terms set out at: >> http://www.tid.es/ES/PAGINAS/disclaimer.aspx >> >> >> > > ________________________________ > > Este mensaje se dirige exclusivamente a su destinatario. Puede consultar > nuestra política de envío y recepción de correo electrónico en el enlace > situado más abajo. > This message is intended exclusively for its addressee. We only send and > receive email on the basis of the terms set out at: > http://www.tid.es/ES/PAGINAS/disclaimer.aspx > _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Assignee Manuel Escriche [Administrator] [ mev ] José Ignacio Carretero Guarde [ jicg ]
            mev Manuel Escriche made changes -
            Resolution Done [ 10000 ]
            Status To Do [ 10001 ] Done [ 10000 ]
            mev Manuel Escriche made changes -
            Component/s FIWARE-LAB-HELP [ 10279 ]
            mev Manuel Escriche made changes -
            Workflow Basic Workflow [ 12369 ] FW eRequest Workflow [ 16149 ]
            Issue Type Question [ 10004 ] eRequest [ 10101 ]
            FI-WARE Environment FI-LAB [ 10100 ]
            Resolution Done [ 10000 ]
            mev Manuel Escriche made changes -
            Resolution Done [ 10000 ]
            mev Manuel Escriche made changes -
            Workflow FW eRequest Workflow [ 16149 ] eRequest Workflow-2 [ 16726 ]
            mev Manuel Escriche made changes -
            Status Done [ 10000 ] In Progress [ 3 ]
            mev Manuel Escriche made changes -
            Status In Progress [ 3 ] Done [ 10000 ]
            mev Manuel Escriche made changes -
            Workflow eRequest Workflow-2 [ 16726 ] FW eRequest Workflow [ 17109 ]
            mev Manuel Escriche made changes -
            Fix Version/s Sprint 4.1.1 [ 10737 ]
            mev Manuel Escriche made changes -
            Reporter FIWARE-LAB-HELP [ fiware-lab-help ] FW External User [ fw.external.urser ]
            Hide
            Permalink
            abbas.ahmad Abbas Ahmad added a comment -

            Ok. Got some problems of this kind too. But resolves quickly.

            Show
            abbas.ahmad Abbas Ahmad added a comment - Ok. Got some problems of this kind too. But resolves quickly.
            mev Manuel Escriche made changes -
            Workflow FW eRequest Workflow [ 17109 ] FW extRequest Workflow-II [ 40961 ]
            Status Done [ 10000 ] Closed [ 6 ]
            Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FI-Lab Assistance FIWARE.Request.Lab.FI-Lab Assistance
            mev Manuel Escriche made changes -
            HD-Node Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FI-Lab Assistance FIWARE.Request.Lab.Spain.FI-Lab Assistance
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            To Do To Do Done Done
            		8d 18h 20m 1 Manuel Escriche 03/Oct/14 8:52 AM
            Done Done In Progress In Progress
            		19d 13h 35m 1 Manuel Escriche 22/Oct/14 10:28 PM
            In Progress In Progress Done Done
            		3m 37s 1 Manuel Escriche 22/Oct/14 10:31 PM
            Done Done Closed Closed
            		446d 11h 38m 1 Manuel Escriche 12/Jan/16 9:10 AM

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: