ilknur chulani added a comment - 07/Sep/15 10:51 AM Dear Javier, When I searched for AgriFoodFinder, I only see the request made by s.landi@namaqua.cc< s.landi@namaqua.cc > two days ago, and this one seems to be already processed by my colleague Omer. We did not find any previous requests for the same project, was it submitted with a different project name? or perhaps not submitted due to technical problem? In any case, it seems the new one is approved, and the node team assigned the required resources. Could you kindly confirm if their account is upgraded now to the community Account? Thanks, ilknur From: fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu fiware-fractals-coaching-atos-bounces@lists.atosresearch.eu On Behalf Of Romero, Javier Sent: Monday, September 07, 2015 11:25 AM To: FRACTALS coach (fiware-fractals-coaching@lists.fi-ware.org) (fiware-fractals-coaching@lists.fi-ware.org) Subject: [Fiware-fractals-coaching-atos] [Fiware-fractals-coaching] [Fractals] AgriFoodFinder - Self-Service Interfaces - Cloud Portal GE Dear coachers The following issue has been submitted by AgriFoodFinder project on Fractals: While installing our selected GEs we encountered a problem related to the Self-Service one. Basically, we followed the User & Programmer Guide and we tried to register/login to the cloud/lab FIWARE but, no matter what email we use, we always receive this message: Dear User, Currently you are not authorized to use Cloud resources in any project. If you want to enjoy Cloud environment you can ask other users to share their projects with you using the Account Portal. You can also manage your own project getting a Trial account or, if your Trial period has expired, applying for a community account following the application process< http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account >. And of course you can also use all the other FIWARE Lab capabilities in the Account Portal< http://account.lab.fiware.org/ >. Thanks So we followed the Account upgrade application process but we never received any answer. By the way, today I've resend a new account upgrade application. Any help will be welcome. Thanks in advance. Best Regards. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes. Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

ilknur chulani added a comment - 10/Sep/15 12:58 PM closing ticket as it was handled in : https://jira.fiware.org/browse/FLUA-1655