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  1. Help-Coaches-Desk
  2. HELC-863

FIWARE.Request.Coach.EuropeanPioneers.Please provide a statement regarding overall SLA ownership

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Critical
        • Resolution: Done
        • Component/s: EuropeanPioneers
        • Labels:
          None

          Description

          Please check these FIWARE JIRA statistics:

          https://jira.fiware.org/secure/Dashboard.jspa?selectPageId=10703
          https://jira.fiware.org/secure/Dashboard.jspa?selectPageId=10702

          Do these statistics reflect reality?
          Do these statistics reflect desired reality?
          Who is in charge to keep an eye of ensuring that SLAs are fulfilled (or, is there a strategy to fulfill any SLAs?)

            Activity

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            peter Peter Muryshkin created issue -
            peter Peter Muryshkin made changes -
            Field Original Value New Value
            Assignee Thierry Nagellen [ thierry.nagellen ]
            mev Manuel Escriche made changes -
            Project Help-Desk [ 10841 ] Help-Coaches-Desk [ 10926 ]
            Key HELP-3514 HELC-863
            Issue Type eRequest [ 10101 ] extRequest [ 10104 ]
            Workflow FW eRequest Workflow [ 32863 ] FW extRequest Workflow-II [ 32863 ]
            mev Manuel Escriche made changes -
            Component/s EuropeanPioneers [ 10358 ]
            peter Peter Muryshkin made changes -
            Priority Major [ 3 ] Critical [ 2 ]
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            thierry.nagellen Thierry Nagellen added a comment -

            Hi Stefano

            it seems that some of the figures are not very consistent. You have more tickets already answered by FIWARE but the average duration for tickets does not decrease.

            Thanks for your explanation.

            Show
            thierry.nagellen Thierry Nagellen added a comment - Hi Stefano it seems that some of the figures are not very consistent. You have more tickets already answered by FIWARE but the average duration for tickets does not decrease. Thanks for your explanation.
            thierry.nagellen Thierry Nagellen made changes -
            Assignee Thierry Nagellen [ thierry.nagellen ] Stefano De Panfilis [ stefano ]
            Hide
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            mev Manuel Escriche added a comment -

            Joel, Stefano, is there any output from your meeting?

            Show
            mev Manuel Escriche added a comment - Joel, Stefano, is there any output from your meeting?
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            mev Manuel Escriche added a comment -

            Peter, I see this issue is about statistics.
            I don't deeply know your request but we're holding statistics for the help desk at this link:
            http://backlog.fiware.org/helpdesk/
            For the coaches help desk at this link:
            http://backlog.fiware.org/helpdesk/coaches

            There are also statistics for the different channels both in the help desk and coaches help desk.
            Tech: http://backlog.fiware.org/helpdesk/tech
            Lab: http://backlog.fiware.org/helpdesk/lab

            Show
            mev Manuel Escriche added a comment - Peter, I see this issue is about statistics. I don't deeply know your request but we're holding statistics for the help desk at this link: http://backlog.fiware.org/helpdesk/ For the coaches help desk at this link: http://backlog.fiware.org/helpdesk/coaches There are also statistics for the different channels both in the help desk and coaches help desk. Tech: http://backlog.fiware.org/helpdesk/tech Lab: http://backlog.fiware.org/helpdesk/lab
            Hide
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            peter Peter Muryshkin added a comment -

            OK cool thank you - closing.

            Show
            peter Peter Muryshkin added a comment - OK cool thank you - closing.
            peter Peter Muryshkin made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            peter Peter Muryshkin made changes -
            Resolution Done [ 10000 ]
            Status In Progress [ 3 ] Closed [ 6 ]
            backlogmanager Backlog Manager made changes -
            Summary Please provide a statement regarding overall SLA ownership FIWARE.Request.Coach.EuropeanPioneers.Please provide a statement regarding overall SLA ownership
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		163d 1h 41m 1 Peter Muryshkin 17/Dec/15 9:44 AM
            In Progress In Progress Closed Closed
            		4s 1 Peter Muryshkin 17/Dec/15 9:44 AM

              People

              • Assignee:
                Stefano Stefano De Panfilis
                Reporter:
                peter Peter Muryshkin
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: