Uploaded image for project: 'Help-Coaches-Desk'
  1. Help-Coaches-Desk
  2. HELC-863

FIWARE.Request.Coach.EuropeanPioneers.Please provide a statement regarding overall SLA ownership

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Critical
        • Resolution: Done
        • Component/s: EuropeanPioneers
        • Labels:
          None

          Description

          Please check these FIWARE JIRA statistics:

          https://jira.fiware.org/secure/Dashboard.jspa?selectPageId=10703
          https://jira.fiware.org/secure/Dashboard.jspa?selectPageId=10702

          Do these statistics reflect reality?
          Do these statistics reflect desired reality?
          Who is in charge to keep an eye of ensuring that SLAs are fulfilled (or, is there a strategy to fulfill any SLAs?)

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            thierry.nagellen Thierry Nagellen added a comment -

            Hi Stefano

            it seems that some of the figures are not very consistent. You have more tickets already answered by FIWARE but the average duration for tickets does not decrease.

            Thanks for your explanation.

            Show
            thierry.nagellen Thierry Nagellen added a comment - Hi Stefano it seems that some of the figures are not very consistent. You have more tickets already answered by FIWARE but the average duration for tickets does not decrease. Thanks for your explanation.
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            Joel, Stefano, is there any output from your meeting?

            Show
            mev Manuel Escriche added a comment - Joel, Stefano, is there any output from your meeting?
            Hide
            Permalink
            mev Manuel Escriche added a comment -

            Peter, I see this issue is about statistics.
            I don't deeply know your request but we're holding statistics for the help desk at this link:
            http://backlog.fiware.org/helpdesk/
            For the coaches help desk at this link:
            http://backlog.fiware.org/helpdesk/coaches

            There are also statistics for the different channels both in the help desk and coaches help desk.
            Tech: http://backlog.fiware.org/helpdesk/tech
            Lab: http://backlog.fiware.org/helpdesk/lab

            Show
            mev Manuel Escriche added a comment - Peter, I see this issue is about statistics. I don't deeply know your request but we're holding statistics for the help desk at this link: http://backlog.fiware.org/helpdesk/ For the coaches help desk at this link: http://backlog.fiware.org/helpdesk/coaches There are also statistics for the different channels both in the help desk and coaches help desk. Tech: http://backlog.fiware.org/helpdesk/tech Lab: http://backlog.fiware.org/helpdesk/lab
            Hide
            Permalink
            peter Peter Muryshkin added a comment -

            OK cool thank you - closing.

            Show
            peter Peter Muryshkin added a comment - OK cool thank you - closing.

              People

              • Assignee:
                Stefano Stefano De Panfilis
                Reporter:
                peter Peter Muryshkin
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: