Dear Rasto, Steve and Basel,

I approved their community account upgrade request and assigned it to Stockholm node help desk on 28th April. You should have gotten an email notification regarding this on 28th April, but there has been a problem with the ticket notification system, so probably your ticket was affected by this.

I actually sent a reminder to the Stockholm node help team regarding this ticket yesterday, I but I think they are overwhelmed with all the tickets coming in at the same time. Anyway, I am assigning your ticket now to a different node (Zurich) in order to speed things up a bit. Please let me know if you do not hear back from them in the next few days regarding this. I will also be following this ticket.

Thanks for your understanding.

Best regards,

ilknur

----Original Message----
From: Rastislav Petráš rastislav.petras@eai.eu
Sent: Thursday, May 07, 2015 2:19 PM
To: Chulani, Ilknur; basel@rowanalytics.com; Steve Gardner
Subject: FI-Lab availability - Healthy Swaps project

Hi Ilknur,

Steve and Basel are from Healthy Swap project. They are struggling already for weeks with setting up their FI-Lab account. They still do not know whether there is already any node assigned to them.

Could you please help them with this? Or is there anybody else who they can contact and solve these problems as soon as possible? This is already pretty urgent for them and crucial in order to reach their milestones and move forward.

Thank you.

Best,

Rasto

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