Hi Peter,

Could you tell me which SME/project this is for?

I was not aware of the problem with the HELP portal, I will report it. Yes, once it’s up and running again, he can fill in the information about their project name, etc. in a community account request, then we can help direct him to the right node team. He can mention in the request on which node his community account is on.

Best regards,

ilknur

From: Peter Einramhof einramhof@atb-bremen.de
Sent: Monday, March 21, 2016 10:47 AM
To: Chulani, Ilknur
Subject: [FInish] How to change FIWARE Lab account quota

Dear Ilknur,

I got contacted by one of our FInish subgrantees, who has a FIWARE Lab community account and needs to increase his quota since he keeps running out of resources.
His problem is that he can’t find his community account confirmation email anymore, and the FIWARE Lab Help link (http://help.lab.fiware.org/) seems to be down: “Error establishing a database connection”.

Can you please give me a pointer how to proceed?
Assuming FIWARE Lab Help is working again, could he use this to request an increase of his quota?
If not, what is the correct way?

Kind regards,
Peter.

Dipl.-Ing. Peter Einramhof

Institut für angewandte Systemtechnik Bremen GmbH
E-Mail: einramhof@atb.bremen.de<einramhof@atb.bremen.de>
Telephone: +49-421-22092-69
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Address: Wiener Str. 1, D-28359 Bremen, Germany

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