Dear Peter,

It seems this page is working:
https://account.lab.fiware.org/

I found the ticket for their original community account request (FLUA-1975), but it’s still better if they make an official request though the “community account request” button on the link above, to specify what type of extra resources they are requesting (i.e. more disk space, or more RAM, etc..)

Please recommend them to add in the form for the new request that their original community account request was made in this ticket: https://jira.fiware.org/browse/FLUA-1975

Thanks & best regards,

ilknur

From: Peter Einramhof einramhof@atb-bremen.de
Sent: Monday, March 21, 2016 11:10 AM
To: Chulani, Ilknur
Cc: Fiware-finish-coaching@lists.fiware.org
Subject: AW: [FInish] How to change FIWARE Lab account quota

Hi Ilknur,

Wow – that was a quick reply! ☺

The company name is Invivo (might also be INVIVO GmbH)
The project title should be INVIVO PS PP (Prediction of shelf-life of perishable products)
The contact email should be gaebler@invivo-gmbh.de<gaebler@invivo-gmbh.de> (but I’m not 100% if this is the email that was specified upon FIWARE Lab account upgrade)
The accelerator name is FInish

I’ve already contacted the SME, asking for these details, but maybe what I specified above is already O.K. for you.

Kind regards,
Peter.

Von: Chulani, Ilknur ilknur.chulani@atos.net
Gesendet: Montag, 21. März 2016 09:58
An: Peter Einramhof <einramhof@atb-bremen.de<einramhof@atb-bremen.de>>
Cc: Fiware-finish-coaching@lists.fiware.org<Fiware-finish-coaching@lists.fiware.org>
Betreff: RE: [FInish] How to change FIWARE Lab account quota

Hi Peter,

Could you tell me which SME/project this is for?

I was not aware of the problem with the HELP portal, I will report it. Yes, once it’s up and running again, he can fill in the information about their project name, etc. in a community account request, then we can help direct him to the right node team. He can mention in the request on which node his community account is on.

Best regards,

ilknur

From: Peter Einramhof einramhof@atb-bremen.de
Sent: Monday, March 21, 2016 10:47 AM
To: Chulani, Ilknur
Subject: [FInish] How to change FIWARE Lab account quota

Dear Ilknur,

I got contacted by one of our FInish subgrantees, who has a FIWARE Lab community account and needs to increase his quota since he keeps running out of resources.
His problem is that he can’t find his community account confirmation email anymore, and the FIWARE Lab Help link (http://help.lab.fiware.org/) seems to be down: “Error establishing a database connection”.

Can you please give me a pointer how to proceed?
Assuming FIWARE Lab Help is working again, could he use this to request an increase of his quota?
If not, what is the correct way?

Kind regards,
Peter.

Dipl.-Ing. Peter Einramhof

Institut für angewandte Systemtechnik Bremen GmbH
E-Mail: einramhof@atb.bremen.de<einramhof@atb.bremen.de>
Telephone: +49-421-22092-69
Fax: +49-421-22092-10
Address: Wiener Str. 1, D-28359 Bremen, Germany

Geschäftsführer (Managing Director): Daniel Obreiter
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Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

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Comment by einramhof@atb-bremen.de :

Hi Ilknur,

Wow – that was a quick reply! ☺

The company name is Invivo (might also be INVIVO GmbH)
The project title should be INVIVO PS PP (Prediction of shelf-life of perishable products)
The contact email should be gaebler@invivo-gmbh.de<gaebler@invivo-gmbh.de> (but I’m not 100% if this is the email that was specified upon FIWARE Lab account upgrade)
The accelerator name is FInish

I’ve already contacted the SME, asking for these details, but maybe what I specified above is already O.K. for you.

Kind regards,
Peter.

Von: Chulani, Ilknur ilknur.chulani@atos.net
Gesendet: Montag, 21. März 2016 09:58
An: Peter Einramhof <einramhof@atb-bremen.de>
Cc: Fiware-finish-coaching@lists.fiware.org
Betreff: RE: [FInish] How to change FIWARE Lab account quota

Hi Peter,

Could you tell me which SME/project this is for?

I was not aware of the problem with the HELP portal, I will report it. Yes, once it’s up and running again, he can fill in the information about their project name, etc. in a community account request, then we can help direct him to the right node team. He can mention in the request on which node his community account is on.

Best regards,

ilknur